• Lead the full cycle hiring process for global roles, with a strong focus on critical and difficult-to-fill external searches with a focus on enterprise software/technical engineering positions. • Develop innovative sourcing strategies, leveraging global market research and talent intelligence to attract top-tier candidates. • Partner closely with hiring managers, operations lead, and senior leadership to align hiring needs with business objectives. • Create a positive and engaging recruitment journey, ensuring smooth communication and a seamless interview process for candidates. • Drive inclusive hiring strategies to build a diverse workforce, especially within contact center. • Continuously improve hiring workflows, implement best practices, and leverage recruitment technologies for efficiency. • Utilize hiring metrics and recruitment analytics to enhance hiring strategies, forecast talent needs, and drive continuous improvement.

• Find technical professionals using LinkedIn, GitHub, and Stack Overflow • Build diverse candidate pools through multi-channel sourcing • Write engaging messages and conduct initial candidate conversations • Maintain detailed candidate databases and engagement history • Conduct brief screening calls to assess qualifications • Collaborate with recruiters to build inclusive teams.

• Proactively sourcing engineering candidates • Running initial phone screens • Managing candidates through the recruiting pipeline • Creating the early recruiting systems and processes

The Talent Acquisition Specialist is an individual contributor responsible for owning the full-cycle recruiting process from intake through hire, while proactively partnering with internal stakeholders to deliver timely, high-quality talent outcomes. This role requires strong judgment, operational excellence, and the ability to act as a consultative advisor to hiring managers, candidates, and the People & Culture team. Responsibilities: Strategic Staffing & Recruitment Planning Collaborates with internal clients to identify current and future staffing needs. Assists in the development and implementation of recruitment strategies. Assists in the preparation, analysis and presentation of recruiting reports. Ensures internal client satisfaction with recruitment results and takes corrective action when necessary. Establishes and maintains effective and professional relationships with internal clients consistent with company values. Sourcing & Candidate Identification Develops and maintains a network of industry contacts to source qualified candidates. Ensure Jobs are posted with specific targets in various media (LinkedIn, Indeed, corporate Website, etc) Utilizes online recruiting resources to identify and engage candidates. Conduct sourcing technics across all platforms in order to engage with potentially qualified candidates for specific job openings. Develops and maintains contacts with colleges/universities, alumni groups, and other organizations to find and attract applicants. Candidate Management & Selection Owns Recruiting process and documentation regarding open roles, candidates and hires. Tracks applicants through the process to ensure continuous recording of information and provides users with access and support as needed. Manages and ensures effective communication with applicants on all platforms. Negotiate offers for hires against roles assigned. Qualifications: