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Senior Support Engineer
Location
Mexico
Posted
98 days ago
Salary
0
Seniority
Senior
Job Description
Senior Support Engineer
JetBridge AI
• Serve as the first technical point of contact for customers facing implementation or data challenges • Investigate logs, analyze data pipelines, and debug integrations involving APIs, pixels, and order tracking • Act as the primary technical contact for support tickets and Slack escalations • Debug customer implementations involving tracking scripts, APIs, and data pipelines • Write and optimize SQL queries to investigate data discrepancies • Analyze logs and investigate backend issues • Own data quality issues from identification to resolution • Escalate reproducible product bugs with detailed technical context • Improve documentation to reduce repeat issues and enable self-serve workflows • Translate technical findings into clear explanations for non-technical stakeholders
Job Requirements
- 2+ years of software engineering or support engineering experience
- Strong SQL skills with the ability to analyze production data
- Working knowledge of JavaScript, and web APIs
- Experience working directly with customers in a technical capacity
- Strong analytical and problem-solving skills
- Ability to clearly explain technical concepts in writing
- Comfort working in ambiguous technical situations
- Nice to have: Experience with tools such as Retool, Django Admin, or similar admin tooling
- Familiarity with Datadog, Airflow, Postgres, or BigQuery
- Python experience
- Experience working with eCommerce or marketing analytics systems
Benefits
- High ownership over data quality and resolution
- Close collaboration with engineering teams
- Fast-growing company with strong product-market fit
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