• Create instructional materials such as training guides, user manuals, SOPs, FAQs, and job aids • Ensure content accuracy and alignment with FSA guidance, federal regulations, and organizational standards • Maintain and update training and reference materials to reflect changes in federal policy, systems, or procedures • Facilitate onboarding, refresher, policy, system, and compliance training for new hires and existing staff • Manage and track training schedules, attendance, and completion records • Collaborate with the Training Supervisor/Director and SMEs to refine curriculum and incorporate regulatory or procedural updates • Track and evaluate trainee performance and comprehension through assessments, exercises, and coaching • Provide clear, constructive feedback to support skill development and compliance adherence • Stay current on federal updates and FSA-aligned servicing requirements, integrating changes into training content and delivery • Evaluate training effectiveness through surveys, observations, QA results, and performance data • Partner with QA and operations to identify training gaps, common errors, and compliance risks, incorporating insights into updated training content • Maintain accurate training documentation and records to support compliance, audit readiness, and organizational reporting

• Responsible for analyzing online advertising content and business websites across two products • Use this analysis to construct and modify ad texts/extensions to achieve client's expectations • Ensure excellent use of spelling and grammar is maintained in all tasks • Manage the quality of your work in line with the client’s policies and procedures • Manage and complete a set number of ad groups per day to meet productivity expectations • Support and work with colleagues while building a collaborative team culture • Proactively highlight areas of improvement and escalate through the appropriate channels to ensure timely resolution of any issues • Bring a proactive approach to team meetings and ensure the promotion of best practice and knowledge sharing

• Responsible for analyzing online advertising content and business websites across two products • Use this analysis to construct and modify ad texts / extensions to achieve client's expectations • Ensure excellent use of spelling and grammar is maintained in all tasks • Manage the quality of your work in line with the client’s policies and procedures • Manage and complete a set number of ad groups per day to meet productivity expectations • Support and work with colleagues while building a collaborative team culture • Proactively highlight areas of improvement and escalate through the appropriate channels to ensure timely resolution of any issues • Bring a proactive approach to team meetings and ensure the promotion of best practice and knowledge sharing

• Responsible for analyzing online advertising content and business websites across two products • Use this analysis to construct and modify ad texts/extensions to achieve client's expectations • Ensure excellent use of spelling and grammar is maintained in all tasks • Manage the quality of your work in line with the client’s policies and procedures • Manage and complete a set number of ad groups per day to meet productivity expectations • Support and work with colleagues while building a collaborative team culture • Proactively highlight areas of improvement and escalate through the appropriate channels to ensure timely resolution of any issues • Bring a proactive approach to team meetings and ensure the promotion of best practice and knowledge sharing