• Manage a complex, ever-shifting calendar. • Triage meeting requests, ensuring the executives’ time is aligned with their top priorities. • Manage the CEO's inbox, drafting responses on their behalf, returning calls, and ensuring no critical communication falls through the cracks. • Design and implement bespoke workflows and filing systems to streamline the executives’ daily output and information retrieval. • Prepare agendas, provide briefing materials in advance, attend meetings to take minutes and manage the 'after-action' by tracking deliverables and follow-ups. • Act as the 'air traffic controller' for special projects related to the executives. • Track deadlines and ensure that assignments delegated to the broader team are completed on time and to standard. • Gather key metrics and information from department heads to produce weekly and monthly briefing reports for the CEO. • Handle CEO end-to-end travel arrangements and meticulous expense reporting. • Maintain an organized digital and physical archive of sensitive documents and historical company data. • Draft internal memos, LinkedIn posts, outlines for speeches to ensure the CEO’s brand remains consistent. • Track important dates for key stakeholders and securing appropriate gifts, personal notes, or follow-ups on behalf of the CEO. • Serve as a bridge for smooth communication between the executive’s office and internal departments, maintaining credibility and trust across the organization.

• Responding to emails and phone calls from customers or clients • Scheduling meetings and appointments • Creating content for social media channels • Managing corporate schedules and calendars • Handling administrative tasks • Handling bookkeeping and word-processing tasks • Researching and organizing data • Managing and maintaining contacts

• Liaise with clients and manage internal projects, ensuring efficient and effective execution. • Act as a point of contact between the CEO and internal/external stakeholders. • Handle confidential and sensitive information with the highest degree of discretion and integrity. • Coordinate internal communication and facilitate project collaboration across departments. • Follow up with our Chinese partners, managing relationships and ensuring clear communication. • Undertake a range of internal administrative tasks to support the CEO and the broader team. • Collaborate on strategic initiatives and assist in implementing operational changes. • Assist with sales-related tasks prior to the establishment of a dedicated sales team. • Write and manage documentation, ensuring clarity and accuracy in internal and external communications.

• Manage and optimize the ActiveCampaign platform • Develop and implement automated marketing campaigns • Create and manage customer journeys and workflows • Collaborate with cross-functional teams • Monitor and analyze campaign performance • Conduct A/B testing and implement data-driven optimizations • Stay updated with industry trends and recommend innovative approaches • Troubleshoot and resolve technical issues related to ActiveCampaign • Train and educate team members on ActiveCampaign