Overview The Epic Application Analyst is the Subject Matter Expert and technical point of contact. They are responsible for three primary areas of work: Projects, Changes, and the highest point of Break/Fix escalation. They are responsible for configuration of Epic applications, leading Requirements Gathering Sessions, technical documentation, and testing (internal and User Acceptance Testing). They participate as a member of the project team, working on upgrades and new application and workflow implementation, including partnering with the Interface Team to connect third party applications. A strong understanding of workflow interdependencies is required to provide guidance to the customer for informed decision making. The Epic Application Analyst will also perform other duties as assigned. This position is considered remote, which means that individuals in this position may work at their place of residence; however, they will be required to be on site during the first 90 days as needed and may be required to occasionally visit the Central Health administrative office or health centers in Austin, Texas. Remote work not available for residents of California, New York, New Jersey, Hawaii, Maryland, or Virginia. ****Remote = Individuals in this position may work at an approved off-site location; however, they may be required to occasionally visit an on-site location in Austin, Texas. Responsibilities Essential Functions - Responsible for building system components, testing, implementation support, and maintenance of assigned Epic applications. - Perform in-depth analysis, troubleshooting, data collection, and root cause analysis and then identify and/or implement potential solutions for issues related to the system or usage of it. - Analyze/review and test each product release and communicate needed changes to operations. - Must be able to document and follow system change control procedures for the system. - Work closely with other analysts, Epic third- party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs. - Research, analyze, facilitate, and implement business and system workflows in order to expedite process improvement and coordinate business practices. - Identify best practices and implement opportunities for standardization. - Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives. - Maintains up-to-date expertise on the operation and application of various applications. Essential Functions - Maintains a working knowledge of key indicators, standards, and processes related to EMR systems. - Able to travel between all Central Health clinics. - Provides third tier support for various applications/modules when an issue is escalated to the help desk. - Create and track tickets with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA). - Provide technical support via phone, online, and/or in person. - Serve as a primary resource to the EMR super- users in ticket resolution. - Guides workflow design, building and testing the system, and analyzing other technical issues. - Coordinates system changes with the governance team for decision making. - Identifies and implements requested changes to the system. - Serves as a liaison between end users’ workflow needs and technical staff/vendors. - Maintains regular communication with vendors for assigned applications. - Works with vendors, the organization, and end users to ensure the systems meet the organization’s business needs regarding the project deliverables and timeline. - Provides management technical system guidance to improve and streamline operational workflows. - Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems Qualifications MINIMUM EDUCATION: - High School Diploma or equivalent MINIMUM EXPERIENCE: - 1 year of experience supporting an EMR or similar software applications in a healthcare environment PREFERRED EXPERIENCE: - 3 years of experience as a super user or analyst supporting an EMR or similar software applications in a healthcare environment. - 3 years of Any experience implementing or supporting an EMR. - 3 years of Epic EMR experience. REQUIRED CERTIFICATIONS/LICENSURE: - EPIC - EPIC Certification Epic certification required within 6 months of hire or within six months of completing Epic training. - Must meet Central Health’s Epic pre - assessment criteria Required

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful. The Application Engineering Developer provides technical support to our Customer Services and Support teams by troubleshooting our software services, providing solutions, and detecting application bugs. The Application Engineering Developer also provides support to the Operations, Development, and Platform/DevOps teams in managing and troubleshooting our software services in both physical and cloud-based environments. Application Engineering Developers are the first to respond to problems in the system. If unable to solve the problem, they alert and escalate to the appropriate team(s). ESSENTIAL DUTIES AND RESPONSIBILITES: - Focus on customer reported issues escalated by Customer Services teams; troubleshooting, performing basic code analysis, triaging, and/or writing SQL database queries to isolate issues and provide resolution; escalating to appropriate team as necessary. - Take ownership of assigned tasks, following through on assignments until issues are resolved and closed. - Develop proficiency in product knowledge, working towards subject matter expertise. - Learn necessary IT tools and issue management tools to work through issues, along with processes defined for Service Level Agreements, bug escalation, and team procedures. - Work with senior team members in investigating complex issues, determining root cause, and working issues toward resolution. - Build, develop and grow cross-functional relationships; actively and collaboratively engage via internal communication channels, providing timely feedback on questions. - Assist in monitoring system resources and application issues, escalating to appropriate team as necessary. - Update documentation as necessary. - May, infrequently, be requested to work an on-call shift, including nights, weekends, and holidays, as necessary. - Conduct all business in accordance with Higher Logic policies and procedures. - All other duties as KNOWLEDGE AND ABILITIES REQUIRED: - Basic knowledge of database structure, SQL, HTML, CSS, JavaScript, PHP, Object Oriented programming. - Passion for problem solving and desire to learn. - Time Management: Attends to a broader range of activities; uses time effectively and efficiently; concentrates on the more important priorities. - Self-Starter: Works with moderate/limited supervision, engaging team members for assistance as needed. - Adaptability: Flexible and quickly adjusts to changing priorities, responsibilities, assignments, expectations, and processes. - Communication: Listens effectively; conveys information accurately and comprehensively; actively seeks feedback. - Customer Focus: Understands and meets the needs of customers, addressing the interests and concerns of all organization stakeholders. - Approachability: Builds strong work relationships and easily adjusts to how individuals and cross-functional teams work. - Priority Setting: Quickly senses what will help or hinder accomplishing a goal; eliminates roadblocks and creates focus. - Hands-on experience with generative AI tools and effective prompting techniques to support research, content development, and task automation, tool creation. EXPERIENCE DESIRED: - Typically requires a minimum of 2 years of related experience. - Typical range for the role overall is 0-5 years. - BA/BS degree or equivalent experience. - Experience with SaaS applications, preferably in a support type setting. - Familiarity with troubleshooting using browser dev tools. - Familiarity with SQL, HTML, JavaScript, or PHP a plus. - Strong customer service and problem-solving skills. - Familiarity with IT tools, including issue management systems.

Job Description Summary The Applications Engineer II, ECSA & Application Integration/Interfaces, reports to the Manager of the ECSA & Application Integration/Interfaces team in support of MUSC’s academic, research and healthcare missions. Under direct supervision, the Applications Engineer II provides a variety of operational, consultative and collaborative functions within Information Solutions. This position assists with the implementation and maintenance of the clinical program supporting applications, maintaining system updates, supporting operational end users, etc. Participates in team and project meetings and provides input on intelligent solutions to improve efficiency. Provides proactive and reactive support while maintaining a professional attitude and exhibiting good customer service skills. Maintains professional standards and exhibits excellent customer service skills while performing assigned tasks. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular Cost Center CC005101 SYS - IS Tidelands Integration Pay Rate Type Salary Pay Grade Health-29 Scheduled Weekly Hours 40 Work Shift Job Description The Applications Engineer II, ECSA & Application Integration/Interfaces, reports to the Manager of the ECSA & Application Integration/Interfaces team in support of MUSC’s academic, research and healthcare missions. Under direct supervision, the Applications Engineer II provides a variety of operational, consultative and collaborative functions within Information Solutions. This position assists with the implementation and maintenance of the clinical program supporting applications, maintaining system updates, supporting operational end users, etc. Participates in team and project meetings and provides input on intelligent solutions to improve efficiency. Provides proactive and reactive support while maintaining a professional attitude and exhibiting good customer service skills. Maintains professional standards and exhibits excellent customer service skills while performing assigned tasks. Additional Job Description Required Education/Skills/Work Experience: A high school diploma and six years directly related experience; or a bachelor’s degree or equivalent and two years directly related experience required. Must possess good communication and customer service skills. *Experience with Epic Bridges and/or Cloverleaf Interface Engine preferred. Physical Requirements - Mobility & Posture - Standing: Continuous - Sitting: Continuous - Walking: Continuous - Climbing stairs: Infrequent - Working indoors: Continuous - Working outdoors (temperature extremes): Infrequent - Working from elevated areas: Frequent - Working in confined/cramped spaces: Frequent - Kneeling: Infrequent - Bending at the waist: Continuous - Twisting at the waist: Frequent - Squatting: Frequent - Manual Dexterity & Strength - Pinching operations: Frequent - Gross motor use (fingers/hands): Continuous - Firm grasping (fingers/hands): Continuous - Fine manipulation (fingers/hands): Continuous - Reaching overhead: Frequent - Reaching in all directions: Continuous - Repetitive motion (hands/wrists/elbows/shoulders): Continuous - Full use of both legs: Continuous - Balance & coordination (lower extremities): Frequent - Lifting & Force Requirements - Lift/carry 50 lbs. unassisted: Infrequent - Lift/lower 50 lbs. from floor to 36”: Infrequent - Lift up to 25 lbs. overhead: Infrequent - Exert up to 50 lbs. of force: Frequent - Examples: - Transfer 100 lb. non-ambulatory patient = 50 lbs. force - Push 400 lb. patient in wheelchair on carpet = 20 lbs. force - Push patient stretcher one-handed = 25 lbs. force - Vision & Sensory - Maintain corrected vision 20/40 (one or both eyes): Continuous - Recognize objects (near/far): Continuous - Color discrimination: Continuous - Depth perception: Continuous - Peripheral vision: Continuous - Hearing acuity (with correction): Continuous - Tactile sensory function: Continuous - Gross motor with fine motor coordination: Continuous - Selected Positions: - Olfactory (smell) function: Continuous - Respirator use qualification: Continuous - Work Environment & Conditions - Effective stress management: Continuous - Rotating shifts: Frequent - Overtime as required: Frequent - Latex-safe environment: Continuous If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Job Description Summary The Application Analyst III, Clinical Applications, reports to the leader of the clinical applications team in support of MUSC’s academic, research and healthcare missions. Under general supervision, the Application Analyst III, Clinical, provides expertise in evaluating and resolving complex technical issues, demonstrates strong analytical and communication skills to maximize the benefit of Information Solutions services. Generates appropriate communication, process and educational plans to identify and remove obstacles to change and mitigating the disruption of change. Serves as the subject matter expert in all areas of application clinical program supporting applications, maintaining system updates, supporting operational end users, etc. Takes a lead role in projects; participates in team and project meetings and provides input on intelligent solutions to improve efficiency. Coaches and transfers knowledge to peers and staff, maintains high professional standards, and exhibits excellent customer service skills while performing assigned tasks. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular Cost Center CC005668 SYS - IS Inpatient Applications Pay Rate Type Salary Pay Grade Health-30 Scheduled Weekly Hours 40 Work Shift Job Description Job Description: The Application Analyst III, Clinical Applications, reports to the leader of the clinical applications team in support of MUSC’s academic, research and healthcare missions. Under general supervision, the Application Analyst III, Clinical, provides expertise in evaluating and resolving complex technical issues, demonstrates strong analytical and communication skills to maximize the benefit of Information Solutions services. Generates appropriate communication, process and educational plans to identify and remove obstacles to change and mitigating the disruption of change. Serves as the subject matter expert in all areas of application clinical program supporting applications, maintaining system updates, supporting operational end users, etc. Takes a lead role in projects; participates in team and project meetings and provides input on intelligent solutions to improve efficiency. Coaches and transfers knowledge to peers and staff, maintains high professional standards, and exhibits excellent customer service skills while performing assigned tasks. Additional Job Description Required Education/Skills/Work Experience: A bachelor’s degree and five years directly related experience (IS or clinical); or a high school diploma and eight years directly related experience or a Masters’ degree and 3 years directly related experience required (IS or clinical). Must possess strong interpersonal, project management, analytical and communication skills. Application-specific certification(s) preferred. *Preferred Certifications/Experience: Epic Inpatient Clinical Documentation certification or experience, Epic Case Management certification or experience, Epic Behavioral Health certification or experience, Epic Stork certification or experience, Elsevier Clinical Practice Model (CPM) experience. Physical Requirements - Mobility & Posture - Standing: Continuous - Sitting: Continuous - Walking: Continuous - Climbing stairs: Infrequent - Working indoors: Continuous - Working outdoors (temperature extremes): Infrequent - Working from elevated areas: Frequent - Working in confined/cramped spaces: Frequent - Kneeling: Infrequent - Bending at the waist: Continuous - Twisting at the waist: Frequent - Squatting: Frequent - Manual Dexterity & Strength - Pinching operations: Frequent - Gross motor use (fingers/hands): Continuous - Firm grasping (fingers/hands): Continuous - Fine manipulation (fingers/hands): Continuous - Reaching overhead: Frequent - Reaching in all directions: Continuous - Repetitive motion (hands/wrists/elbows/shoulders): Continuous - Full use of both legs: Continuous - Balance & coordination (lower extremities): Frequent - Lifting & Force Requirements - Lift/carry 50 lbs. unassisted: Infrequent - Lift/lower 50 lbs. from floor to 36”: Infrequent - Lift up to 25 lbs. overhead: Infrequent - Exert up to 50 lbs. of force: Frequent - Examples: - Transfer 100 lb. non-ambulatory patient = 50 lbs. force - Push 400 lb. patient in wheelchair on carpet = 20 lbs. force - Push patient stretcher one-handed = 25 lbs. force - Vision & Sensory - Maintain corrected vision 20/40 (one or both eyes): Continuous - Recognize objects (near/far): Continuous - Color discrimination: Continuous - Depth perception: Continuous - Peripheral vision: Continuous - Hearing acuity (with correction): Continuous - Tactile sensory function: Continuous - Gross motor with fine motor coordination: Continuous - Selected Positions: - Olfactory (smell) function: Continuous - Respirator use qualification: Continuous - Work Environment & Conditions - Effective stress management: Continuous - Rotating shifts: Frequent - Overtime as required: Frequent - Latex-safe environment: Continuous If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees