• Act as the single point of contact to the field team for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area. • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area. • Resolve issues in situations that require good technical knowledge and judgment within established procedures.

• Provide daily support 200+ active partners both Technical Questions, Support Ticket Creation, Marketing Support • Assist with onboarding workflows, go-live checklists, and partner documentation • Maintain and update partner records, trackers, and shared documents • Schedule meetings, prepare agendas, and coordinate follow-ups • Support co-marketing by coordinating with the marketing team and partners • Assist with the creation and distribution of partner communications and materials • Own administrative tasks including data entry, tracker updates, and reporting • Help collect, organize, and analyze partner-related data • Assist in implementing process improvement and automation initiatives across the team • Follow up with internal teams and partners to ensure timely task execution

Role Description Direct, review and manage daily operations and staff, including all reporting. Monitor processes and budgets to reduce waste and increase efficiency. Develop a workforce plan to align the needs and priorities of projects and to identify and develop key employees. Location & Travel Details: - You’ll get the opportunity to travel across the US, helping our team build renewable projects. - This position is remote with regular travel (50-75%) to job sites. - A vehicle allowance will be provided. When travel is required, meals and lodging will be covered on a corporate expense card. Responsibilities - Effectively communicate Company beliefs throughout the organization. - Promote culture of quality workmanship in the field. - Promote and communicate the Company quality policies and procedures. - Develop operational policies and procedures for maximizing safety, performance and profitability. - Participate and/or lead problem solving and continuous improvement efforts. - Monitor key metrics and develop operational strategies for profitability. - Develop project matrix with the Project Management Team. - Manage budget and coordinate materials to ensure ongoing operations are equipped and staffed. - Establish, communicate, and evaluate progress towards field goals and benchmarks. - Resolve all issues and concerns relating to field office operations. - Work with Project Management Team on salary, allowances, payments, etc. - Develop best practices and standard tools to use to continuously improve operational efficiency. - Streamline all field office operational, functional and administrative systems and ensure they are in compliance with local laws and regulations. - Develop workforce plan with Project Management Team for each project to include the general labor needs, supervisors, site management and equipment necessary for each project, as well as identify key employees and training needs that can be tied to SMART goals. - Monitor and manage field office expenses with assigned budget. - Ensure timely preparation and submission of required field reporting. - Manage equipment matrix by supervisor to ensure accountability for equipment. - Oversee HR related procedures including recruitment, promotions, transfers, termination and salary negotiations. - Participate in Root Cause Analysis investigations and drive closure of accompanying action items. - Provide feedback and performance related discussions to staff. Training - Complete Performance Evaluations and process all ESRs, Wage Changes and Manpower requests. - Evaluate, train, mentor and manage all field supervision. Supervisory Responsibilities - Complete performance evaluations for direct reports. - Cross-train staff to be able to move between industrial, civil, power, oil and gas, etc. Qualifications - Bachelor's degree from four-year college or university in quality, industrial technology, business management, construction, science or related major or equivalent combination of education and experience. - Strong electrical experience within EPC or similar construction project environments. - Experience in commissioning. - Solar construction project experience preferred. - Experience in craft construction positions and within Construction Manager job titles preferred. - Supervisory experience preferred. - ASQ or Certified Six Sigma Green Belt preferred. Knowledge, Skills, and Abilities Required - Take reasonable care of your own and others' health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward Company's Zero Injury principles. - Apply principles of quality, lean kaizen and continuous improvement. - Proficient in Microsoft Office Word, Excel, and Outlook. - Read, analyze and interpret blueprints, professional journals, technical procedures, contracts or governmental regulations. - Write reports, technical specifications, work instructions, procedures, business correspondence and document quality related issues and activities. - Effectively present information and respond to questions from project managers, superintendents, clients, customers and the general public. - Effectively communicate and develop positive working relationships with the owner, owner's representative, and the Company's site supervision, in order to facilitate the quality objectives. - Calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference and volume. - Ability to apply concepts of basic algebra, statistics and geometry. - Solve practical problems and deal with a variety of concrete variables in standardized situations. - Interpret a variety of instructions furnished in written, oral, diagram or schedule form. Working Environment - When visiting jobsites, the work environment involves some exposure to hazards or physical risks, which require following basic safety precautions. - This work environment may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. Benefits - Compensation $125,000-$155,000 / year, commensurate with experience. - Competitive pay with ongoing performance review and merit increase. - 401(k) with company match & Employee Stock Purchase Plan (ESPP). - Flexible spending account (Healthcare & Dependent care). - Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children. - Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance. - Paid Time Off, Paid Holidays, Bereavement Leave. - Military Leave, including Differential Pay and Benefits Continuation. - Employee Assistance Program. - Short and long-term disability, life insurance, and accidental death & dismemberment. - Voluntary life insurance, accident, critical illness, hospital indemnity coverage. - Emergency Travel Assistance Program. - Group legal plan.

• Support the operational delivery and tracking of Ventures programs, including Founder Academy (FA) and Freelancer Academy (FLA) • Coordinate program workflows and timelines to ensure standardized smooth cohort execution • Support the modularization and stabilization of FA and FLA program delivery packages through a self-paced delivery model • Assist in piloting redesigned program models and capturing delivery learnings • Maintain operational coordination across program teams and stakeholders to foster strong cohesion and accountability • Establish operational rhythms, routines, and tracking mechanisms for Ventures teams • Track delivery milestones and ensure progress against program objectives • Identify operational bottlenecks and support teams in resolving them • Design and implement operational playbooks, templates, and standardized workflows • Assist in consolidating operational data for reporting and decision-making • Coordinate the tracking of learner and founder journeys across Ventures programs • Help structure and package operational data for leadership reporting