• Serve as the first point of contact for inbound support requests • Triage, categorize, and prioritize tickets according to SLA guidelines • Document all interactions in Salesforce accurately • Resolve Tier 1 issues and escalate Tier 2+ issues • Provide professional, solution-oriented support to customers • Guide customers through platform navigation and troubleshooting workflows • Conduct training sessions for new and existing customers • Contribute to the team's knowledge base by documenting issues and solutions • Communicate with cross-functional teammates when escalating technical issues

🏨 Remote Hotel & Vacation Advisor Location: Remote Dreaming of a career that lets you work from anywhere and share your passion for travel? We are hiring Remote Hotel & Vacation Advisors to join our dynamic team. Help clients create lifetime memories while building your own flexible, rewarding business. Responsibilities: - Advise clients on hotel accommodations, flights, and travel packages. - Suggest tailored travel options using our curated supplier network. - Stay updated on current travel trends and promotions. - Manage client relationships with top-tier service and communication. Why Destination Knot?? - 100% remote work opportunity with a flexible schedule. - Full training provided — no prior experience necessary - Amazing travel perks: discounted stays, upgrades, and FAM trips. $20,000 - $70,000 a year Estimated Annual Earnings: $20,000–$70,000+ Apply now and start a career that feels like a vacation every day!

Job Title: Remote Hotel Booking Coordinator Destination Knot is a planning and hospitality company that specializes in unforgettable resort vacations. From romantic escapes to group retreats, we work closely with clients to match them with the perfect all-inclusive resort experience—handling the details so they can focus on making memories. Position Overview: We are seeking an organized, personable, and service-driven Remote Hotel Booking Coordinator to join our remote team. This role involves assisting clients with planning and booking resort vacations tailored to their needs, while delivering top-tier service throughout the process. Ideal candidates enjoy helping others, are detail-oriented, and thrive in a virtual, client-facing environment. Key Responsibilities: Consult with clients to understand their vacation preferences, travel dates, and budget Recommend all-inclusive resorts that best match client needs and expectations Research resort options, amenities, and promotions using approved booking tools Coordinate and manage reservations, ensuring accuracy and timely communication Assist with special requests, itinerary changes, and follow-up support Maintain accurate client records and manage booking documentation Stay updated on popular resort destinations, seasonal promotions, and hospitality trends Qualifications: Previous experience in hospitality, booking coordination, or customer service is a plus Strong communication and relationship-building skills Detail-oriented with the ability to manage multiple client needs simultaneously Tech-savvy and comfortable using booking platforms and digital tools Self-motivated and dependable with the ability to work independently in a remote setting Must be 18 years or older with access to a computer and stable internet connection Passion for vacation planning and delivering exceptional service What We Offer: Fully remote work flexibility Ongoing training and professional development Access to industry tools, resources, and resort networks Incentive opportunities based on performance Supportive team culture and growth potential Travel perks and destination learning experiences Work Environment: This is a remote position with flexible scheduling. It’s ideal for someone who thrives in a virtual setting, enjoys planning resort getaways, and values excellent client care. $30,000 - $65,000 a year

Location: Remote (U.S.) Employment Type: Flexible Remote Position Industry: Travel & Hospitality About the Role Destination Knot is expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish. Key Responsibilities Process and confirm hotel bookings through preferred travel partners Communicate with clients regarding rates, availability, and details Provide professional customer service via phone, email, or chat Research properties and destination amenities to match client needs Maintain accurate records of reservations and client preferences What You’ll Bring Exceptional communication and organization skills Enthusiasm for travel, hotels, and guest satisfaction Self-discipline and accountability in a remote environment Basic computer proficiency and comfort learning new systems What We Provide 100 % remote structure with flexible scheduling Access to professional travel training and certification paths Mentorship and advancement opportunities within Destination Knot Access to industry discounts after completion of onboarding Start your remote career in travel with a team that values service, growth, and professionalism. $45,000 - $65,000 a year