Position Summary Orlando Health Jewett Orthopedic Institute West Region Job Title: Scheduling Coordinator Full Time: Monday-Friday, 8:00 AM - 5:00 PM. Department: Orthopedics Location: Remote with in 30 minutes of a West Region Jewitt location. Job Summary:The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Why is Orlando Health your best place to work? ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.✅ Financial & Retirement – Up to 5% employer match on retirement contributions.✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Responsibilities Essential Functions - Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. - Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary. - Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times. - Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy - Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources. - Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry. - Maintains basic understanding of the medical needs during the screening process for scheduling an appointment. - Consistently reviews the schedules daily and communicates all changes to appropriate staff. - Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health. - Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary. - Identifies customer service issues and resolves or initiates necessary follow-up. - Adheres to all portions of the Orlando Health Professional Appearance Policy at all times. - Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. Other Related Functions - Maintains regular communication with the practices regarding scheduling matters, as deemed necessary. - Attends departmental meetings/in-services and participates in process improvement initiatives. - Assume the responsibility for professional growth and development. Qualifications Education/Training - High school graduate or equivalent. - Must complete Orlando Health medical terminology course within 90 days of hire. Licensure/Certification - None. Experience - One (1) year of retail, customer service or health care. - Computer experience required.

Reservations Support Specialist – Remote About Us: As a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions. Position Overview: The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process. This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment. Key Responsibilities: Assist with reservation and scheduling requests in accordance with established procedures Communicate with clients to confirm details, provide updates, and answer general inquiries Maintain accurate client records, booking information, and documentation Monitor timelines and ensure confirmations and changes are processed correctly Provide general support to ensure a smooth and positive client experience Follow internal workflows and quality standards to ensure consistency and accuracy Collaborate with internal team members as needed to support daily operations Qualifications & Skills: Strong customer service and communication skills High level of organization and attention to detail Ability to manage multiple tasks in a structured, remote environment Basic computer skills and comfort learning new systems Reliable, professional, and self-motivated Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required. Work Environment & Schedule: Fully remote position Flexible scheduling may be available Training and ongoing guidance provided Why Work With Us: Remote work flexibility Supportive and process-driven environment Clear expectations and structured workflows Opportunity to develop coordination and client support skills How to Apply: Interested candidates are encouraged to apply for consideration. Qualified applicants will be contacted regarding next steps. $45,000 - $65,000 a year

Position Overview: We are seeking a Client Service Associate to support customers with travel coordination, reservation assistance, and overall service excellence. This fully remote role is ideal for individuals who enjoy working with people, staying organized, and ensuring smooth travel experiences from inquiry to confirmation. This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing support are provided. Key Responsibilities: Assist clients with vacation research, travel options, and itinerary coordination Support the reservation process for flights, hotels, cruises, and vacation packages Communicate professionally with clients regarding travel details and timelines Review booking information for accuracy and completeness Maintain organized client records and documentation Provide follow-up support before and after travel Qualifications: Strong written and verbal communication skills Detail-oriented with solid organizational abilities Comfortable using online systems and digital tools Ability to manage responsibilities independently in a remote environment Previous customer service, hospitality, or administrative experience is beneficial but not required What We Offer: Structured onboarding and training program Access to booking systems and travel supplier resources Flexible remote work environment Supportive and collaborative team culture Ideal Candidate: This role is well suited for individuals exploring a career in the travel industry, professionals transitioning into remote work, or candidates seeking a customer-focused position with growth potential. $45,000 - $65,000 a year

We are seeking a detail-oriented and service-focused Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care. This role is ideal for someone who enjoys helping others, communicates well, and thrives in a remote, flexible work environment. Responsibilities Assist clients with general questions, planning support, and coordination of booking details Provide excellent customer service through email, phone, and messaging Support clients with organizing trip preferences, dates, and experience options Help gather information needed for itineraries, reservations, and service selections Maintain accurate client and booking notes within our systems Communicate professionally to ensure a smooth, positive travel-related experience Stay informed about available destinations, suppliers, and service offerings Support follow-up, confirmations, and administrative tasks Work collaboratively with the team to ensure client satisfaction Skills & Qualifications Strong communication and customer service skills Ability to work remotely and manage your own schedule Organized, detail-oriented, and comfortable using online tools Professional, reliable, and self-motivated No prior experience required — full training provided What We Provide Comprehensive training and ongoing support Access to online tools, systems, and resources Flexible remote schedule One-on-one guidance to help you grow Supportive team environment Work Environment This remote role offers flexible hours and involves assisting clients with planning needs, coordinating details, and helping create smooth, enjoyable experiences. This position is performance-based and ideal for individuals who enjoy travel-related work and independent scheduling. $40,000 - $60,000 a year