• Researches, writes, edits, and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures, and specifications to provide clients with information regarding technical areas in a less technical way. • Assists in establishing style guidelines and standards for texts and illustrations to meet business needs. • Interviews programmers, engineers, developers, and other technical personnel. • Reads previous documentation and design notes and uses computer-based training or company technical products to gather and research technical information for use in more complex documentation. • Writes, organizes, enters and compiles more complex online help files to support end users. • Creates, compiles, and delivers more complex system/software developmental documentation packages including, but not limited to narratives, logic diagrams, input and output samples, input preparation instructions, job setup information, etc. • Assists in creating project plan, etc. for completing documentation. • Provides leadership and work guidance to less experienced personnel. • Might serve as a Lead on their assigned account(s)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Your role in our mission - Researches, writes, edits, and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures, and specifications to provide clients with information regarding technical areas in a less technical way. - Assists in establishing style guidelines and standards for texts and illustrations to meet business needs. - Interviews programmers, engineers, developers, and other technical personnel; Reads previous documentation and design notes and uses computer-based training or company technical products to gather and research technical information for use in more complex documentation. - Writes, organizes, enters and compiles more complex online help files to support end users. - Creates, compiles, and delivers more complex system/software developmental documentation packages including, but not limited to narratives, logic diagrams, input and output samples, input preparation instructions, job setup information, etc., from technical project team inputs, system requirements analysis, system design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications, and programming notes. - Assists in creating project plan, etc. for completing documentation. - Provides leadership and work guidance to less experienced personnel. - Might serve as a Lead on their assigned account(s) What we're looking for - 7 or more years’ experience - College Graduate or equivalent experience - Experience working with desktop publishing, word processing, and on-line documentation software - Experience working with industry writing style such as grammar, sentence form, and structure - Experience working with company software products - Strong communication skills - Personal computer and business solutions software skills - Great proofreading and editing skills - Ability to convert technical knowledge into easily understood terms - Ability to work independently and as part of a team What you should expect in this role - Remote position (US only) - Opportunities to travel through your work (0-10%) - Video cameras must be used during all interviews, as well as during the initial week of orientation - The deadline to submit applications for this posting is 4/30/2026 The pay range for this position is $61,800.00 - $88,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Role Description The Technical Writer will support the planning, development, implementation, and ongoing operations of a Comprehensive Child Welfare Information System (CCWIS) in compliance with federal regulations and guidance issued by the Administration for Children and Families (ACF) and the Children’s Bureau. The role is responsible for developing, maintaining, and coordinating project documentation required for federal approval, system implementation, and operational support. The Technical Writer will collaborate with project management, business analysts, system architects, developers, quality assurance teams, and program stakeholders to produce clear, accurate documentation aligned with federal CCWIS requirements and project governance standards. Responsibilities - Develop, maintain, and coordinate federally required documentation for a Comprehensive Child Welfare Information System (CCWIS), ensuring compliance with regulations and guidance issued by the Administration for Children and Families (ACF) and the Children’s Bureau. - Prepare and maintain Advanced Planning Documents (APDs), including Implementation APDs (IAPDs), Operational APDs (OAPDs), and APD Updates, along with supporting narratives, appendices, and documentation required to obtain and maintain federal approval and funding for the system. - Document system architecture, modular design, functionality, and technical implementation approaches to demonstrate compliance with CCWIS regulations (45 CFR 1355 and 1356) and federal system certification expectations. - Develop and maintain the CCWIS Data Quality Plan required by ACF and the Children’s Bureau, including documentation of data governance structures, data stewardship responsibilities, data quality standards, monitoring processes, validation rules, error remediation procedures, and alignment with federal reporting requirements such as AFCARS, NCANDS, and NYTD. - Assist the PMO and OCM teams with tasks and documentation. - Develop or maintain implementation and operational documentation including deployment guides, system configuration documentation, operational procedures, disaster recovery documentation, and continuity of operations documentation. - Maintain business process documentation and standard operating procedures describing how the system supports child welfare program operations and case management workflows. - Maintain end-user documentation and training materials including user guides, training manuals, job aids, online help content, and knowledge base documentation to support system implementation and ongoing system use. - Maintain documentation standards, templates, version control processes, and documentation governance procedures to ensure consistency and traceability across all project documentation. - Coordinate with project managers, business analysts, system architects, developers, quality assurance teams, program staff, and vendors to gather technical and program information and translate complex system concepts into clear, accurate documentation. - Support responses to federal review comments, documentation requests, and audit inquiries from ACF, the Children’s Bureau, or other oversight bodies. - Maintain documentation repositories and ensure documentation is updated as system functionality, requirements, and operational procedures evolve throughout the system lifecycle. - Demonstrate experience supporting large-scale government IT system implementations, preferably in child welfare, human services, or other federally funded health and human services programs. Qualifications - Bachelor's degree in Business, Information Systems, or a related field. - Experience in analyzing, documenting, and implementing software solutions in a technical environment (5 Years). - Experience with cloud technologies, SaaS solutions, and data analysis (3 Years). - Exceptional writing, editing, and proofreading skills, with a keen eye for detail (5 Years). - Effective communication, organizational and time-management skills. - Detail-oriented with a focus on producing high-quality deliverables. - Ability to work independently as well as collaboratively within a team. Requirements - Specific experience in case management with Child Welfare domains. - Hosted web application implementation experience within the Human Services sector (i.e., Social Services, Crisis/Emergency Services). - Change management experience.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for an Associate Technical Writer to join the Technical Publications department. This is a hybrid role based in San Jose, CA three days a week, or remote within the USA, reporting to the Senior Manager, Technical Publications. You will help deliver a growing portfolio of capabilities in threat prevention and business enablement by turning complex technical information into clear, effective documentation. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader. What you’ll do (Role Expectations) - Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences - Deliver post-sales content for online documentation (i.e., help articles, release notes, etc.) as well as provide UI text (i.e., UI tooltips, labels, error messages, etc.) for use by our UX and Engineering teams - Integrate graphics and illustrations to improve the quality and usability of the documentation - Work cross-functionally with SMEs in the Engineering, Field Support, Sales, Training, and Product Marketing groups - Assist in defining standards, style, and terminology Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - 2+ years of experience in technical writing, supported by U.S citizenship - Bachelors degree in technical writing,communications, or a related field(i.e,technical writing/communications certifications are also acceptable) - Hands-on experience with JIRA and/or Confluence - Excellent oral, written, analytic, and organizational skills - Able to think and write in context with the target audience What Will Make You Stand Out (Preferred Qualifications) - Proven experience authoring online help and knowledge base articles for web-based or mobile products - Comfortable working in Agile environments with hands-on proficiency in HTML5/CSS - Prior experience in network or cloud security is highly desirable #LI-Hybrid #LI-CM3 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $73,500—$105,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.