Title: Customer Service Representative - Part Time Location: Pueblo, CO, United States Part Time Job Description: Pueblo City-County Library District is hiring for a part-time Customer Service Representative (CSR). This position will work 20 hours per week and will be based at the Rawlings library in the User Services department. The Customer Service Representative creates a positive, welcoming and efficient experience for library customers by proactively meeting customer needs and increasing their awareness of library resources and services. This position is critical to supporting the library districts mission to inspire learning and discovery. The Customer Service Representative reports to the department manager and works collaboratively with department team members. The CSR works directly with customers representing the library as a friendly and knowledgeable resource. This position may work with co-workers from across the organization. The CSR provides excellent customer service demonstrating the ability to communicate effectively with people regardless of age, race, sexual orientation, ability level or background. The Customer Service Representative fosters an inclusive environment for all customers by adhering to the librarys policies of supporting free and open access to information and ideas as stated in CRS 24-90-122, the Library Bill of Rights and its interpretations, and the Freedom to Read, Freedom to View, and Intellectual Freedom statements of the American Library Association. PRIMARY DUTIES AND RESPONSIBILITIES - Engages in facilitated customer service to provide assistance at the point of need; roves to greet customers, offers assistance with locating materials, provides reference information and advises readers. - Proactively provides information to customers to promote circulation and program attendance. - Explains library policies and procedures to customers. - Demonstrates excellent communication skills including active listening skills and the ability to resolve basic customer issues. De-escalates tense situations by using standard methods to influence customer behavior. - Instructs customers on use of librarys computers, digital devices and e-resources including databases. - Stays current on use of new technologies and library resources. - May support team members by performing a number of tasks such as assisting with library program preparation. - Maintains statistics and creates reports as needed. - Supports team efforts to maintain a safe and secure environment for customers and staff by maintaining awareness of surroundings and working in accordance with safety policies and procedures. - Participates in regularly scheduled department meetings. Attends All Staff Development Days and other training sessions to acquire new skills and to stay current on all information that is pertinent to PCCLD. - Reads daily organizational communications from intranet, e-mail, newsletters and print announcements. - Stays current on all library services, programs and events throughout the district. Regularly accesses electronic time keeping, payroll and personnel employee access systems. Job Duty Variables Dependent on Department/Branch - May regularly be assigned to work at library locations throughout the library district. - May regularly be assigned to work in the call center where the Customer Service Representative will receive in-coming calls for the District and provide customer assistance. OTHER DUTIES AND RESPONSIBILITIES - May be cross trained for other duties, backing up other positions as needed. - May serve on library committees as a department representative. - Performs other duties as needed. QUALIFICATIONS Education and Experience: High School diploma or GED and one-year of related work experience is required. Two years of college, Associates degree or certification in library science is preferred. Library work experience preferred. Skills and Abilities: - Requires basic computer skills for use of email, internet, electronic timekeeping, on-line work order system, and employee access database. - Basic math and English language skills, both written and verbal, are required. - Related experience involving accurate alphabetical, numerical, and subject filing is preferred. - Experience using library ILS software, databases and e-services with the ability to instruct customers on their use. - Excellent proactive customer service skills with the ability to present a positive image of the library in attitude, communication style and appearance. - Accurate alphabetical, numerical, and subject filing. Basic mathematical skills including accurate handling of money. - Problem solving skills with the ability to listen, address basic customer concerns and assist customers in resolving issues. - Ability to interact effectively with diverse populations including people of all ages, backgrounds, races, and special needs populations. - Requires the ability to actively participate and contribute as a team member as well as work independently, follow instructions and use good judgment. - Ability to function under flexible and changing conditions. Physical Requirements: Must have the ability to do repetitive work including hours of standing, bending, kneeling, shelving, lifting, pushing and pulling. Must be able to lift objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds. Other Requirements: Must be able to work a flexible schedule including days, evenings and weekends. Must submit to and successfully pass a criminal background investigation. Wage: $15.53 per hour Benefits: For regular part-time employees, PCCLD offers a discount dental plan and a tele-health plan. PCCLD is a PERA employer and offers PERA retirement plans and 401(k) and ROTH retirement plans. The library district also provides paid leave in the form of 10 holidays, vacation, sick, and personal paid time off. As an Equal Opportunity Employer, Pueblo City-County Library District does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation including gender orientation, genetic information, military status, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. The library district reserves the right to hire more than one person per advertised vacancy.

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us. Job Posting Title Medication Therapy Management SpecialistJob Description The Medication Therapy Management (MTM) Service Specialist is responsible for receiving inbound and making outbound calls to qualified members across all lines of business to review the benefits of the MTM program. This position speaks with members to gather and document accurate information about the member and/or the members’ medications and related disease states using the MTM Program system and processes. Responsibilities - Receive inbound and make outbound calls to eligible beneficiaries to schedule MTM clinician interventions in a manner that meets the specialized needs of the targeted population; for Medicare, is Centers for Medicare & Medicaid Services (CMS) compliance compliant - Utilize Prime’s MTM process management system to record member specific information - Assess beneficiary information to ensure appropriate interaction is scheduled with appropriate MTM clinician (i.e., Pharmacist) - Perform outreach calls to pharmacies to research contact information - Address and triage queries regarding MTM related topics by transferring calls to MTM staff or other department help lines - Document MTM eligibility and program status in the applicable software systems (i.e., MSA Toolbox, RX Claim) - Other responsibilities as assigned Minimum Qualifications - High School diploma from an accredited school or equivalent GED - 1 year of work experience in customer service Must be eligible to work in the United States without the need for work visa or residency sponsorship Additional Qualifications - Has suitable home office (i.e., chair, desk, internet, etc.) that meet Prime required standards (if work from home position) - Strong interpersonal communication skills with focus on professional demeanor and empathy - Strong verbal and written communication and problem-solving skills - Strong organization skills with the ability to handle multiple tasks, prioritize and meet deadlines - Proficient in Excel, Word, and system operations (e.g. workflow processes and case management) - Government programs (Medicare) knowledge Preferred Qualifications - Contact Center experience - Pharmacy and/or PBM experience - 1 year of experience in healthcare industry - Experience working with highly confidential medical information - CPhT certification - Fluency in another language (Spanish) Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job. Potential pay for this position ranges from $17.85 - $25.48 based on experience and skills. To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits). Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.   We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer. Positions will be posted for a minimum of five consecutive workdays.

Remote Client Representative Location: 100% Remote | Schedule: Flexible We have proudly served working-class families since 1951, offering life, accident, and supplemental health products to protect members of labor unions, credit unions, associations, and their families. We’re seeking dedicated representatives to build long-term client relationships from the comfort of home via Zoom virtual consultations. Requirements / Responsibilities / Rewards - Conduct Remote Client Consultations: Meet with clients virtually to understand their financial goals, explain policy features, coverage options, and premium costs. - Provide Customer Service: Support policyholders with inquiries, policy updates, and claims processing. - Foster Relationship Building: Maintain ongoing communication with clients to review needs, update policies, and address life changes. - Uphold Compliance & Documentation: Follow industry regulations and company policies, keeping accurate client records. Suggested Qualifications - Excellent communication skills - Basic computer proficiency - Strong work ethic - Outgoing, energetic, and personable - Effective time management - Leadership or management experience a plus Job Benefits - 100% Work from Home - Paid weekly, with suggested schedules for success - Bonuses and structured contracts - Health Insurance Reimbursement - Life Insurance - Flexible Schedule & Retirement Plan - Lifetime Renewals All interviews conducted via Zoom.

Client Service Leadership Role – Remote Opportunity Location: 100% Remote Schedule: Flexible Are you a passionate professional with aspirations to lead and make a meaningful impact? AO is seeking dedicated individuals to join our leadership team. Enjoy the freedom of working from home, a flexible schedule, and access to mentorship opportunities designed to elevate your career. Requirements / Responsibilities / Rewards - Work From Home: Deliver exceptional customer service from the comfort of your own space - Flexible Schedule: Tailor your hours to fit your lifestyle and personal commitments - Mentorship Available: Learn from seasoned professionals to sharpen your leadership skills and advance in your career Perks & Incentives - Annual Incentive Trips: Rewarding top-performing leaders with unforgettable travel experiences - Insurance Reimbursement Program: Protect your health and well-being - Mentorship Training: Specialized programs to enhance leadership and management capabilities - Unionized Environment: Join a supportive community where your rights are safeguarded Qualifications - Commitment to delivering exceptional customer service - Excellent communication and interpersonal skills - Ability to lead and motivate teams toward outstanding results - Eagerness to learn, grow, and thrive in a dynamic environment Apply now to join AO as a Client Service Leader! Work from home, enjoy flexible scheduling, receive mentorship, and advance your career while helping shape the future of our customer service excellence.