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Senior AI Project Manager, CX

Project ManagerProject ManagerFull TimeRemoteSeniorTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

91 days ago

Salary

0

Seniority

Senior

Bachelor Degree5.5 yrs expEnglishCloud

Job Description

Senior AI Project Manager, CX

NICE

• Serve as a liaison between product management and business stakeholders for product processes • Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring • Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks • Create and manage project plans, timelines, risks, and status communication methods • Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc. • Work as a primary point of contact for business stakeholders, product owners, and the larger project team • Identify process needs in support of an effective product rollout experience • Assist in business stakeholder management to ensure launch requirements are being met • Follow the company Code of Ethics and inContact policies and procedures

Job Requirements

  • Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required
  • Experience with Gen AI project delivery
  • 5-6 years’ experience in project management
  • Excellent customer service and people skills
  • Excellent problem-solving skills
  • Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools
  • Ability to meet deadlines
  • Effective communicator with superior interpersonal skills
  • Ability to manage multiple projects at a time
  • Ability to work with and to interpret technical information to non-technical individuals

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

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