Make experiences flow.
Senior AI Project Manager, CX
Location
United States
Posted
91 days ago
Salary
0
Seniority
Senior
Job Description
Senior AI Project Manager, CX
NICE
• Serve as a liaison between product management and business stakeholders for product processes • Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring • Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks • Create and manage project plans, timelines, risks, and status communication methods • Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc. • Work as a primary point of contact for business stakeholders, product owners, and the larger project team • Identify process needs in support of an effective product rollout experience • Assist in business stakeholder management to ensure launch requirements are being met • Follow the company Code of Ethics and inContact policies and procedures
Job Requirements
- Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required
- Experience with Gen AI project delivery
- 5-6 years’ experience in project management
- Excellent customer service and people skills
- Excellent problem-solving skills
- Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools
- Ability to meet deadlines
- Effective communicator with superior interpersonal skills
- Ability to manage multiple projects at a time
- Ability to work with and to interpret technical information to non-technical individuals
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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