• Responsible for providing excellent customer service and file auditing services to ensure contractor estimating procedures are in accordance with approved industry standards and local, customary pricing guidelines • Efficiently manages reconstruction portion of claims loss for insurance carrier and expedite closure of files • This involves regular communication and active file management throughout the reconstruction process • Responsible for board up, tarp assignments, contents, fire mitigation, repairs of 50K or more • Evaluates extent of reconstruction needed and discusses the reconstruction process with the insured • Review loss and coverage information and determine if the loss will be within policy limits • Verifies status of file with Insurance Carrier (e.g. within coverage limits) • Works in a partnership with assigned contractor, discussing job scope with estimator/project manager and updates file with appropriate notes • Expert ability to audit the invoice for appropriate scope and negotiates price as necessary • Communicates with customer to recommend reserve amount based on exposure, advice of subrogation potential, possible fraud or unusual underwriting risk • Works with Public Adjusters and Attorneys to complete the file • Interprets, analyzes and assists with clarity for customer inquiries which may vary in nature • Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner, regardless of how the inquiry is received • Applies and follows all customer service, restoration, and Company policies and procedures, including but not limited to script adherence • Provides product technical information required to respond to customer inquiries by phone, mail, and/or email • Enters data and other relevant information into claims database or other business applications, as required completely and accurately • Understands and ensures that quality standards are met • Suggests process improvements, when applicable • Assists all departments in a courteous and professional manner to reach business goals and objectives • Participates in individual and team training and meetings to ensure accurate information is relayed to customers/clients and individual performance is maximized • Performs follow-up in accordance with documented and/or stated guidelines • Works with and maintains professional relationships with Insurance Clients, Insureds, co-workers, and contractor personnel to ensure callers are receiving proper service • Adheres to assigned work schedule • Exhibits a professional image and behavior • Is available to work flexible hours, including nights, weekends, and overtime when required • Meets or exceeds benchmarked metrics designed to measure productivity and/or quality • Evaluates claim circumstances and determines a means of resolution for all parties concerned in accordance with business guidelines • Performs other duties as assigned

We’re looking for a Sr. Lead Incident Response / Supervisor Level 5 professional to help protect the integrity, reliability, and security of the enterprise systems, data, and networks. In this role, you’ll lead complex security initiatives, guide cross‑functional teams, and drive continuous improvement across our cyber defense operations.

NOTE: This is for a position that will have you deploy to work in our taskforce in disaster impacted communities. It is not for a a work-from-home remote job. Mother Nature is unpredictable. Good thing you're not. Our Mission? Capacity Path delivers real relief and real resilience on the frontlines—supporting survivors, responders, and communities through neurobiologically informed crisis care, wellness, and operational excellence. Behind our field providers doing situational crisis care in real time is a calm, organized, and highly skilled incident management structure. If you are ICS-trained, thrive in complex operations, and can bring order to chaos under pressure, we want you on our team. We are seeking experienced emergency management and incident command professionals to support Logistics, Finance/Admin, Planning, and Task Force Leadership functions during paid disaster deployments across Florida and beyond. This is not desk work. This is field-based, high-impact leadership—being the behind the scenes support for our crisis care field operations in real-time, often in austere and rapidly evolving environments. Our Incident Management staff works with other response organizations, local partners, and emergency management agencies to ensure operations run smoothly, ethically, and effectively. We are seeking qualified candidates for the following Incident Management & General Staff roles / responsibilities: - Logistics Manager & Support - Finance / Administration Manager & Support - Planning Manager & Support - Documentation Manager (Canva skills required) - Timekeeping, Cost Tracking, and Procurement Support - Public Information & Internal Communications Support - Inventory Tracking & Credentialing Support - Assistant Task Force Leaders / Deputy Task Force Leaders - Public Health Professionals and Public Safety Professions encouraged to apply

NOTE: This is for a position that will have you deploy to work in our taskforce in disaster impacted communities. It is not for a a work-from-home remote job. Mother Nature is unpredictable. Good thing you're not. Our Mission? Capacity Path delivers real relief and real resilience on the frontlines—supporting survivors, responders, and communities through neurobiologically informed crisis care, wellness, and operational excellence. Behind our field providers doing situational crisis care in real time is a calm, organized, and highly skilled incident management structure. If you are ICS-trained, thrive in complex operations, and can bring order to chaos under pressure, we want you on our team. We are seeking experienced emergency management and incident command professionals to support Logistics, Finance/Admin, Planning, and Task Force Leadership functions during paid disaster deployments across Florida and beyond. This is not desk work. This is field-based, high-impact leadership—being the behind the scenes support for our crisis care field operations in real-time, often in austere and rapidly evolving environments. Our Incident Management staff works with other response organizations, local partners, and emergency management agencies to ensure operations run smoothly, ethically, and effectively. We are seeking qualified candidates for the following Incident Management & General Staff roles / responsibilities: - Logistics Manager & Support - Finance / Administration Manager & Support - Planning Manager & Support - Documentation Manager (Canva skills required) - Timekeeping, Cost Tracking, and Procurement Support - Public Information & Internal Communications Support - Inventory Tracking & Credentialing Support - Assistant Task Force Leaders / Deputy Task Force Leaders - Public Health Professionals and Public Safety Professions encouraged to apply