Job DetailsJob Location: Rockville, MD 20852Position Type: Full TimeSalary Range: $16.00 - $17.00 HourlyTravel Percentage: NoneMCMC is looking for a Client Coordinator to join our team remotely! The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards. The hours for this position are Saturday - Wednesday, 12pm - 8:30pm EST. ESSENTIAL JOB FUNCTIONS Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information. Utilize appropriate systems and databases to enter client or claimant information and or retrieve information. Maintain daily contact with the QA department regarding workflow and pending report status. Contact providers for assignment and update database. File and archive open and closed cases. Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system. Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion. Direct calls to other departments as needed. Perform various clerical duties such as typing, filing, emailing, and proofreading. Assist in resolution of customer complaints and quality assurance issue. Notify management of any report issues or concerns. Ensure all practices are carried out in accordance with state and federal safety and legal regulations. Perform other duties as assigned. QualificationsEducation and/or Experience High school diploma or equivalent required. Minimum one year clerical experience; or equivalent combination of education and experience preferred. Experience in a medical office or insurance industry preferred. QUALIFICATIONS Must possess complete knowledge of general computer, fax, copier, scanner, and telephone. Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet. Must have ability to be trained on and adhere to HIPAA regulations and compliance standards. Must be a qualified typist with a minimum of 40 W.P.M. Ability to follow instructions and respond to managements’ directions accurately. Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met. Must demonstrate exceptional communication skills. Must be able to work independently, prioritize work activities and use time efficiently. Must be able to maintain confidentiality. Must be able to demonstrate and promote a positive team -oriented environment. Must be able to stay focused and concentrate under normal or heavy distractions. Must be able to work well under pressure and or stressful conditions. Must possess the ability to manage change, delays, or unexpected events appropriately. Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time. MCMC completes over 100,000 reviews each year for more than 400 clients, including almost all of the nation’s largest Health Plans, PBMs, Disability Carriers, TPAs, UR companies, Self-Insured Employers, Taft-Hartley Plans and Government Organizations. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. MCMC offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CVP is seeking Medical Support Assistants to join our team in support of our Nation's Veterans at the Salt Lake City VA Health Care System (SLCHCS) in Salt Lake City, UT. These are full-time remote positions supporting both the Health Administration Service (HAS) and the Office of Community Care (OCC) departments. Working hours are Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts), excluding federal holidays. This role is primarily remote but may call for on-site training and support as needed. As a Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. - Serve as the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with VHA Directive 1230, Outpatient Scheduling and Process and Procedures. - Schedule, track, and manage patient appointments, including pre- and post-appointment contacts, cancellations, no-shows, and re-scheduling in accordance with VA guidelines. - Process and resolve appointment no-shows within 24 hours and scheduling actions within established VA timeliness standards. - Coordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply in a timely manner. - Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) and other systems as needed. - Communicate with internal medical providers on rules and regulations for VA Community Care and advise on appropriate processes. - Validate and update patient demographic information, including phone number, address, next of kin, emergency contact, and insurance capture on a continuous basis. - Ensure all necessary health and administrative information is processed and integrated into the Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA). - Screen and receive phone calls in a courteous and timely manner, answering within 5 rings and following appropriate telephone etiquette; collect adequate information before transferring calls to nurses, providers, social work, or other staff as appropriate. - Respond to telephone inquiries regarding delivery of services. - Serve as a Patient Relations Representative by actively listening to feedback and patient concerns, and self-resolving patient complaints and co-worker concerns in a tactful, professional manner. - Manage and complete assigned work, provide input on work progress and impediments, and work collaboratively to maintain efficient workflow. - Monitor incoming and outgoing faxes and mail in accordance with HIPAA standards. - Maintain National Telehealth Clinic profile management, including completing grid access requests in a timely manner for both opening and closing availability, and completing approved provider grid changes accurately. - Review and use data from reports to collaborate with team members for patient appointments and communicate scheduling issues to supervisors; reports include the NEAR Report, 90 Day Warning Report, Primary Care Management Module, dual enrollment, and other access-related reports. - Receive, review, prepare, and ensure correct punctuation, spelling, grammar, format, and style of incoming and outgoing correspondence. - Provide support to the patient aligned care team. - Participate in team huddles and contribute to achieving the goals of the clinic through professional, constructive, and open communication. - Maintain full compliance with VA Community Care scheduling processes and all Compliance and Business Integrity standards regarding scheduling accuracy and confidentiality. Qualifications - Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required). - High School diploma or GED equivalent. - Oral and written proficiency in English. - Minimum typing speed of 50 words per minute (WPM). - Minimum of 6 months of customer service experience. - Basic computer skills required; daily proficiency with Microsoft Office Suite including Word, Excel, Outlook, and Microsoft Teams. - Basic medical terminology knowledge; experience working in medical setting required. - Proficiency in VA software systems including CPRS, VistA, ISS, CTM, PCI, HSRM, and PPMS required or ability to learn upon onboarding; VA system training will be provided. - No health or physical disability restrictions that would interfere with the performance of assigned duties. - Must be able to work independently, make decisions, and exercise sound judgment with limited direct supervision. - Prior VA scheduling or medical support assistant experience preferred. - Knowledge of VHA Directive 1230 Outpatient Scheduling processes and procedures preferred. - Familiarity with HIPAA, Privacy Act requirements, and VA information security policies preferred. Location - Salt Lake City VA Health Care System (SLCHCS) at 500 S Foothill Dr, Salt Lake City, UT 84148 - This is a primarily remote position, must live within 50 miles of Salt Lake City VA Medical Center for occasional on-site training and support. Company Description CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

• Manage and triage incoming demo requests, website questions, and general lead inquiries • Streamline prospecting, outreach, and deal-closing processes through tools and automation • Create and maintain sales resources and templates • Manage and optimize CRM, documentation, and internal systems while reducing manual work and improving workflows • Support client-facing communications when needed, maintaining professionalism and clarity • Proactively identify and implement automation and workflow improvements

Were looking for a highly organized Remote Reservations & Scheduling Coordinator to oversee client bookings, manage timelines, and ensure all details are confirmed accurately and efficiently. This position plays a key role in maintaining smooth operations by handling scheduling logistics, tracking confirmations, and providing consistent communication throughout the coordination process. Ideal candidates are dependable, proactive, and comfortable managing multiple moving parts in a remote environment. Primary Responsibilities - Coordinate and confirm reservations and scheduling requests - Maintain organized records and monitor booking timelines - Communicate updates, confirmations, and next steps with clients - Ensure all information is accurate prior to finalization - Provide responsive, professional support throughout the service process Qualifications & Skills - Strong attention to detail and organizational ability - Clear written and verbal communication skills - Must be a citizen of the UK, USA, LATAM, Spain or Australia - Previous experience in administration, coordination, hospitality, or client services (helpful but not required) - Ability to work independently while utilizing provided systems and tools - Tech-comfortable and confident navigating online platforms What This Opportunity Offers - Fully remote flexibility - Structured onboarding and training resources - Supportive team environment - Growth potential based on performance and consistency