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Bamboo Health is a healthcare technology solutions company that fosters care collaboration and provides actionable insights and information across the entire ca
State Account Director
Location
United States
Posted
107 days ago
Salary
0
Seniority
Lead
Job Description
State Account Director
Bamboo Health
• Serve as the main point of contact for the partner, ensuring all contractual commitments are met and communicating promptly to address high-priority needs. • Look for opportunities to engage with the partner’s clients to help increase Bamboo Health’s visibility and presence in the market. • Work closely with the partner to understand their commitments, capabilities, and capacity to meet agreed-upon metrics and KPIs, and identify upsell opportunities that address service gaps and support their performance. • Serve as an escalation resource for internal teams to help ensure projects and deliverables stay on track. • Proactively identify risks, remove roadblocks, and develop mitigation plans to maintain account stability. • Act as a bridge between the partner and Bamboo Health teams, ensuring support, product, and delivery groups stay aligned on shared goals. • Prepare and deliver strategic account reviews and track progress toward annual business objectives. • Maintain a solid understanding of the market and the partner’s environment, including opportunities, priorities, and issues that could impact the work. • Collaborate with client support, product management, marketing, operations, and engineering to complete scopes of work, change orders, and software enhancement documentation accurately and on time. • Manage contract renewals, extensions, project additions, and other contract-related updates for current business. • Stay curious about emerging AI tools and how they can streamline or enhance work within your function.
Job Requirements
- Bachelor’s degree in business, marketing, or a related field; or 5+ years of relevant experience.
- 3+ years of experience in client relationship management, business development, or partner management within the SaaS industry.
- Demonstrated success in retaining clients and growing revenue through effective planning, communication, and relationship-building.
- Skilled in developing long-term client and partner relationships, identifying new opportunities, and managing complex projects from start to finish.
- Strong analytical abilities, including interpreting data, spotting trends, and offering practical recommendations.
- Excellent written and verbal communication skills, with the ability to work effectively with clients and stakeholders at all levels.
- Strong organizational skills and the ability to manage multiple projects and priorities at the same time.
- Knowledge of state government behavioral health solutions—and experience with behavioral health initiatives such as 988 crisis services—is preferred.
- Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
- A forward-thinking, curious mindset with an openness to experimenting with new technologies.
- Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
- Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
- Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
- The ability to travel periodically for work.
Benefits
- Receive competitive compensation, including health, dental, vision and other benefits.
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