Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! WHY CHOOSE FRONTIER BEHAVIORAL HEALTH? - At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission. - Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. - At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. - Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. Please note these positions are located in Spokane, WA and remote work status is available after in-person training and core competencies have been evaluated and demonstrated as determined by FBH. SHIFT: WEDNESDAY - SUNDAY 3PM -11:30PM - This is eligible for added shift differential of 9.60% to the base pay listed below. The Crisis Call Diversion with 988 and 911 recognizes the importance of strong relationships between public safety answering points (PSAPs) and 988 centers to ensure individuals in crisis receive services that support their needs, safety, and well-being. The Crisis Triage Specialist (Crisis Call Diversion) will receive crisis calls as a direct and warm transfer from 911, PSAPS, emergency dispatchers, and/or law enforcement. The Crisis Triage Specialist conducts risk assessments and develops safety plans with or on behalf of individuals whose health or safety is in danger because of emotional distress, or a mental health or substance use crisis. The Crisis Triage Specialist collaborates with individuals, family, and community partners to develop and implement viable, less restrictive alternatives to hospitalization, assists with inpatient treatment, linkage to services and resources, and referrals to mobile crisis response teams or Designated Crisis Responders. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: - Effectively receive warm transfer calls from Spokane Regional Emergency Communication Center (SREC/911), Public Safety Answering Points (PSAPs), emergency response dispatchers, and/or law enforcement, ensuring individuals in crisis are appropriately assessed, triaged, supported, and linked with appropriate services and resources that meet their needs. - Provide crisis triage services to individuals requesting assistance or third-party referral sources to provide community stabilization services to the identified individual in crisis. - Complete risk assessments to determine if the caller is at risk for suicide, homicide, and/or grave disability and who may need an immediate response, which may include referrals to Law Enforcement, mobile crisis outreach teams, DCRs, and/or Active Rescue to maintain the individual’s safety or the safety of others. - Must be able to manage multiple calls in a professional and engaging manner. - Assist clinical staff with follow-up phone calls as requested and appropriate. - In collaboration with clients and their support system, develop stabilization and safety plans. - Complete comprehensive documentation that supports the safety plan as indicated. - Possess an in-depth knowledge of community resources and the ability to access resources to support and address client needs. - Accept delegation and follow through with specific expanded assignments and responsibilities within the FBH system, including quality improvement teams, task groups, committees, consultations, mentoring, and training. - Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices. - Other duties as assigned by the agency or supervisor. QUALIFIED APPLICANTS WILL HAVE: REQUIRED: - Bachelor's degree in the Behavioral Health field - Must submit for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire. PREFERRED: - Two years of experience serving individuals with behavioral health needs - Experience with crisis intervention, including risk assessments. KNOWLEDGE, SKILLS & ABILITIES: - Ability to work in a fast-paced, high stress milieu and effectively collaborate with PSAPs, emergency dispatchers, and law enforcement to support the safety of individuals in crisis. - Demonstrate a combination of technical, interpersonal, and emotional skills to effectively triage and support calls transferred from 911, PSAPs, and emergency dispatchers. - Strong engagement and customer service skills, empathy, ability to remain calm, professional and clear-headed during escalated situations. - Knowledge and skills in working with individuals with mental health and/or substance use disorders. - Ability to gain knowledge of all WAC and RCW requirements for crisis and best practices for 988 and diversion initiatives. - Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socioeconomic status. - Demonstrate evidence of critical thinking, decision-making ability, and problem-solving skills. - Knowledge of community resources is necessary to assist callers with viable resources. - Ability to work autonomously. PHYSICAL, SENSORY & ENVIRONMENTAL: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day. - May be required to lift 10 - 20 pounds. - Work may be performed out of office and travel may be needed to outside areas. - Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens. PAY RANGE (Hourly/ Non-Exempt): $25.89-$31.53 - All pay is based on longevity at Frontier Behavioral Health; thus, the starting base pay for this position is $25.89 per hour. - The Wednesday-Sunday 3PM-11:30PM shift has added shift differential of plus added shift differential of 9.60% added to the base pay above. Our Benefits and Perks are Amazing! ​WE BELIEVE IN WORK LIFE BALANCE: - Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment! - Plus 9 Paid Federal Holidays! - Sick Leave – Extended Sick Leave and Paid Sick and Safe Time. - Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year. BENEFITS: www.fbhwa.org/careers/benefits - Medical, Dental and Vision - Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match. - Flexible Spending Accounts - Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire. PERKS: www.fbhwa.org/careers/perks - Signing Bonus! - No-cost licensure supervision for those pursuing clinical licensure. - Federal and State Loan Forgiveness Program for qualifying Programs. - Reimbursement of License/Certification application fee that is required for the position. - Free Employee Assistance Program - Staff Discounts at various FBH partners throughout Spokane! Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description PerfectServe’s Help Center Consultants are responsible for optimally applying the PerfectServe, Telmediq, and Patient and Family Communication platforms to meet the changing needs of our established clients. They must: - Consult with clients to discover and document needs, provide insight and guidance as clinical communication experts, and propose best practice solutions. - Design and configure high-quality applications that balance the needs of clinicians, patients, and PerfectServe. - Prioritize and manage many tasks simultaneously in a fast-paced environment. Key Responsibilities - Consistently exceed client expectations. - Engage clients through expert questioning and active listening to understand needs and issues. - Design applications that produce the best possible experiences and outcomes. - Document requirements and proposed solutions in multiple formats (e.g., email, Lucid Chart, PowerPoint, Access, Tableau, etc.). - Configure high-quality solutions optimized for client self-administration and help center support. - Receive requests to cancel services, acting resourcefully to retain clients. Success Factors - Excellent written and verbal communication skills. Succinctly articulates complex ideas and asks effective questions. Able to lead and manage structured discussions. - Excellent analytical skills. Simultaneously considers the big-picture and precise details. Process improvement focus. - Broad knowledge of medical specialties and clinical workflows. - Mastery of the PerfectServe platform and configuration standards. - Exceptional customer service skills. - Approachable and a team player. Effective in teaching and coaching. - Motivated to advance career and company. - Ability to work in a fast-paced environment and adapt to change. - Strong work ethic. Essential Qualifications - 1–2+ years as a PerfectServe Specialist - Meeting role expectations and KPI’s Beneficial Qualifications - 2+ years as a PerfectServe Shift Leader - 2+ years as a PerfectServe Implementation Consultant - Experience with healthcare technology - Experience in a process improvement role - Experience in a call center or professional services environment Benefits - Remote first work environment - Health, Dental, Vision, Life and Disability Insurance options available day one. - 401K - with match and immediately vested. - 17 company holidays, 2 floating holidays plus competitive paid time off policy - Internal Advancement Opportunities

🚨 NOW HIRING: Remote Sales Associate Entry-Level | 100% Work From Home | Immediate Interviews 🏢 Globe Life AO (Fortune 500 Company) 📍 Nationwide – U.S. Residents Only 💵 Weekly Performance-Based Pay + Uncapped Bonuses 🕒 Flexible Schedule – Full-Time or Part-Time 🎓 No Experience Needed – Full Training Provided ⚡ Virtual Interview Within 24–48 Hours 💰 Turn Your Work Ethic Into Income — From Home Stop trading time for capped hourly pay. This is a performance-based opportunity where your income reflects your effort. If you’re competitive, coachable, and ready to grow, you can build a strong remote career here. Globe Life AO is expanding rapidly and seeking motivated individuals who want flexibility, advancement, and real earning potential. 🔥 Why This Opportunity Stands Out ✔ 100% Remote – No commuting ✔ Warm Client Engagement (No door knocking) ✔ Fast Promotions Based on Results ✔ Leadership Track Available ✔ Nationwide Hiring This is not a temporary gig — it’s a long-term growth opportunity. 💼 Your Role • Meet virtually with prospective clients • Present and explain coverage options • Help clients choose solutions that fit their needs • Complete digital applications • Maintain organized follow-ups • Work toward clear performance goals 🎯 We’re Looking For ✔ 18+ and authorized to work in the U.S. ✔ Strong communicator ✔ Self-motivated & goal-driven ✔ Comfortable using Zoom and online tools ✔ Positive mindset and willingness to learn No sales experience required — we train you from day one. 💎 What You’ll Receive 💵 Weekly performance-based pay + uncapped bonuses 📈 Clear advancement path into leadership 🛡️ Union-backed benefits (Life, Health Reimbursement, Retirement) 🎓 Professional sales training & mentorship ✈️ Incentive trips & performance rewards 💻 True remote flexibility 🚨 Immediate Hiring – Limited Interview Spots We are actively scheduling interviews within 24–48 hours. 👉 Apply Now to secure your virtual interview and start building your remote income this week.

🚀 NOW HIRING: Remote Sales Associate Work From Home | Entry-Level | Immediate Start 📍 100% Remote – U.S. Residents Only 💵 Weekly Performance-Based Pay + Uncapped Bonuses 🕒 Flexible Schedule – Full-Time or Part-Time 🎓 No Experience Required – Full Training Provided ⚡ Virtual Interview Within 24–48 Hours 🔥 Stop Settling for Hourly Pay. Start Earning Based on Performance. If you're motivated, competitive, and ready to increase your income, this is your opportunity. Globe Life AO (a Fortune 500 company) is expanding nationwide and looking for driven individuals who want: ✔ Flexible remote work ✔ Unlimited earning potential ✔ Fast advancement opportunities ✔ A performance-based career path This is not just another work-from-home job — it’s a growth-focused sales career with real upside. 💼 What You’ll Do • Meet with pre-qualified clients virtually • Present coverage options and explain benefits • Guide clients through enrollment • Build long-term client relationships • Track follow-ups and stay organized digitally • Hit performance goals and grow your income No door knocking. No in-person sales. Fully remote. 🎯 Who Thrives Here ✔ Goal-oriented individuals ✔ Strong communicators ✔ Self-starters who don’t need micromanaging ✔ Coachable and competitive personalities ✔ Professionals ready to level up their income Entry-level friendly. We train you from day one. 💎 What You Get 💰 Weekly performance-based pay + uncapped bonuses 📈 Clear promotion path — leadership roles based on results 🛡️ Union-backed benefits (Life, Health Reimbursement, Retirement) 🎓 Ongoing mentorship and professional development ✈️ Incentive trips & recognition rewards 💻 100% remote lifestyle 🚨 We’re Hiring Immediately Interviews are filling quickly. Qualified applicants are being scheduled within 24–48 hours. 👉 Apply Now to secure your interview and start your remote sales career this week.