• Conduct deep-dive analyses of our end-to-end O2Q process • Lead the implementation and optimisation of Salesforce RevCloud • Propose and implement system enhancements and policy shifts • Create the "gold standard" for our operations by documenting future-state processes • Partner with Sales Enablement to translate complex processes into playbooks • Define and track key metrics to provide proof of improvements

• Coordinate auto transports: Support the operations team by coordinating vehicle transport services in a fast-paced, growing environment, ensuring smooth execution with compounds and drivers. • Ad-hoc support: Provide ad-hoc assistance to the operations team with various tasks as needed. • Cross-department collaboration: Work with carriers, customers, and other partners to maintain seamless workflows and effective communication. • Customer communication: Manage phone communication with customers, ensuring their needs are addressed and delivering excellent service throughout the process.

• Oversee client campaigns • Coach and develop team leaders • Monitor performance and collaborate with cross-functional teams to ensure KPIs and SLAs are consistently achieved • Identify opportunities for growth, innovation, and operational excellence • Ensure compliance with client protocols, industry regulations, internal policies, and PCI requirements • Partner with IT and Product teams to optimize CRM, ticketing, QA, and e-commerce platforms

• Own the coordination and execution of high-impact internal programs that support the global Solutions team, ensuring timely delivery and cross-functional alignment • Run the global Consensus scaled demo program, ensuring consistency, adoption, performance tracking, and continuous optimization across regions • Build and maintain a centralized knowledge hub that organizes scalable assets, best practices, and documentation to drive consistency and reuse across teams • Partner with Product and cross-functional stakeholders to operationalize the Voice of Customer intake and prioritization process, and synthesize customer and market insights into structured updates for R&D leadership • Collaborate with Product and Field Readiness to support scalable enablement programs tailored to the Solutions organization • Support the development and documentation of global standards that improve quality, consistency, and adoption of internal solutions • Track and maintain dashboards and reporting mechanisms that provide visibility into the Solutions team's contribution to revenue and operational impact