Business Systems Analyst (Remote) As a Business Systems Analyst (BSA) at ICF Next, you will utilize your analytical and critical thinking abilities to address client challenges effectively. In this position, you will take ownership of project deliverables, operate in a dynamic and diverse setting, benefit from flexible work arrangements, and receive support from a management team dedicated to your professional development. The role requires advanced analytical and documentation skills within a digital development context, as well as the capacity to prioritize tasks, assume responsibility, manage multiple assignments, and collaborate efficiently in an Agile software development environment. The Work ICF Next provides comprehensive support to federal and state agencies in the development and management of their digital products. Typical engagements include modernization initiatives, operations and maintenance, and the development of new digital products that align with client objectives and goals. Our digital delivery teams specialize in holistic support in the areas of project management, software development, UX/UI design, analytics, content strategy, content management, and product management. These multidisciplinary groups cooperate remotely to accomplish their work in accordance with agency goals. The Business Systems Analyst will work collaboratively to connect these various disciplines through clear and concise communication and support projects with meticulous organizational skills. Responsibilities: - Support the full digital software development cycle, including requirements, research, design, stakeholder engagement, testing, and delivery of user-facing systems. - Gather requirements by conducting interviews (with both internal and external stakeholders), reviewing documents, distributing questionnaires, analyzing business processes, outlining use cases and scenarios, performing business analysis, and examining current systems. - Use a range of methods to document requirements, such as Behavior-Driven Development (BDD) specifications, user stories, acceptance criteria, workflow and United Modeling Language (UML) diagrams, use cases, and guides for users. - Maintain comprehensive requirements traceability documentation and monitor the status of requirements consistently throughout the project lifecycle. - Communicate effectively, both verbally and in writing, with team members and stakeholders who depend on this information to establish system requirements or organizational processes. - Facilitate team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items, and drive user feedback. - Document user experience (UX) design discussions, write requirements in the team’s workspace, and breakdown requirements into user stories in the team’s issue log system. - Conduct diverse testing activities by defining test scenarios and cases, executing test procedures, and thoroughly documenting results. - Work collaboratively with subject matter experts, designers, and user experience researchers within an Agile framework. - Provide recommendations for enhancing internal processes, accompanied by potential solutions. - Collaborate with the Scrum Master and provide support as a backup when necessary. This role is part of our talent pipeline, and while there may not be an immediate opening, we are proactively connecting with qualified candidates for future opportunities. Required Skills and Qualifications: - Bachelor's degree or equivalent experience. - 1+ years of experience in gathering, refining, and prioritizing requirements for digital products. - 1+ years of experience working with cross-functional teams (Engineering, Experience, Delivery, Product Management) to build digital products using an Agile methodology. - Must be able to pass any required background check(s). - Candidate must be a US citizen, reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. per contract requirements. Preferred Qualifications: - Experience working with Drupal-based websites. - Experience with federal or state agency projects. - Proficiency with Atlassian Suite (Jira, Confluence, Trello) or similar applications in support of Agile software delivery. - Scrum Master/Agile certification training. Professional Skills: - Excellent organizational and communication skills with meticulous attention to detail. Ability to follow-through, including the flexibility to perform in an ever-changing work environment. - Strong analytical skills, especially business process analysis and diagraming using tools like Microsoft Visio or Mural. - Experience in the development of technical documentation – requirements specifications, use cases, design specifications, test plans and test scripts, and other supporting system documentation. - Experience with testing software, tracking issues, and working with developers to ensure that requirements are met. - Ability to juggle multiple projects in a fast-paced environment and meet deadlines. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00 Nationwide Remote Office (US99)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary As a Senior Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission - Elicit and draft business, functional, and non-functional requirements for assigned project solution areas, with advanced independence. - Draft design deliverable content in collaboration with Business and Technical Leads, translating approved requirements into solution details. - Oversee project solution components end-to-end, including drafting descriptions, coordinating with developers and testers, and managing status updates. - Write and execute test cases and/or support Testers and Test Leads. - Perform production verification, ensuring complex solutions are validated in live environments. - Capture meeting minutes for internal and client meetings when delegated by the Project Manager or Business Lead. - Collaborate with Business and Technical Leads, Developers, Testers, and SMEs, contributing deeper expertise and insight to ensure solution quality. What we're looking for - 8+ years of experience in a relevant Business Analyst position with 4-5 or more years of Medicaid and Medicare experience - 5 or more years of Claims experience, preferably Professional / Pharmacy experience - Detail oriented with good documentation skills and the ability to juggle multiple projects at one time - Knowledge of computer programming concepts such as configuration, development and batch processing - Advanced knowledge in analytical software such as Microsoft Excel or SQL and other requirement-mapping tools such as Application Lifecycle Management (ALM) tools while integrating your strong analytical and business process re-engineering skills - Strong executive presence and communication skills to deliver messages to business leaders, clients and technical personnel by translating client needs to actionable objectives What you should expect in this role - Opportunities to work independently across multiple phases of the project lifecycle, with greater responsibility for complex solution components. - Active involvement in requirements sessions and design discussions, often taking a facilitative role to ensure alignment and consensus. - Recognition as a key resource in Medicaid and pharmacy/claims subject matter areas, bringing advanced knowledge to project activities. - Occasional mentorship of less experienced team members to strengthen quality and consistency of deliverables. - Remote options available from continental US locations only. - Opportunities to travel through your work (0–10%). - Video cameras must be used during all interviews, as well as during the initial week of orientation and all client meetings. - The deadline to submit applications for this posting is March 12, 2026 #LI-HC1 #LI-Pharmacy Claims The pay range for this position is $69,400.00 - $89,280 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

• Develop, implement, and maintain scalable strategies to mitigate financial risks associated with money movement and referral programs. • Build and maintain strong relationships with stakeholders across Banking, Invest, Analytics, Data Science, and Product teams to align risk strategies with company growth. • Query complex data environments to convert raw data into actionable information and automated processes; increase the analytic rigor used to drive key initiatives on the Risk and Product roadmaps. • Define, monitor, and report on daily, weekly, and monthly KPIs; proactively escalate anomalies and drive improvements in loss budgets while balancing customer false-positive rates. • Develop a deep understanding of the technical infrastructure supporting our core products to identify and address potential vulnerabilities effectively. • Make meaningful contributions to reducing financial losses and expenses, ensuring our risk practices are best-in-class and customer-focused.

• Create custom reporting and dashboards using SQL, Big Query, Google Data Studio, Tableau, Looker and other analytical tools. • Work closely with our account management and sales teams to deliver high standards of customer service and reporting, including client-facing presentations. • Be able to present data in a way that less data-literate people can understand. • Propose solutions for tools and processes. • Provide forecast & analytical support for the complex cases in the account management and sales teams. • Support on head-to-head and incrementality tests with our clients.