This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers a unique opportunity to influence and shape the evolving legal function within a fast-paced GovTech SaaS environment. You will work closely with business and technical leaders to navigate a diverse array of legal challenges, from commercial contracting to regulations and compliance. The successful candidate will enjoy autonomy and a range of responsibilities that will not only bolster their legal acumen but significantly impact the company's operations. Your expertise will help streamline processes and enhance the effectiveness of our legal function, fostering collaboration across various teams. - Lead the company's commercial contracting function, including drafting and negotiating a variety of agreements. - Provide practical guidance on legal, regulatory, and contractual risks, balancing risk management with business objectives. - Own and improve core contract templates and playbooks to ensure consistent negotiations. - Partner with internal stakeholders to refine contract lifecycle management initiatives. - Assist with dispute resolution and pre-litigation strategy, including managing issues and coordinating with external counsel. - Support corporate governance and entity management alongside the General Counsel. Qualifications - Juris Doctor (JD) from an ABA-accredited law school. - Active membership in at least one U.S. state bar. - 4-7 years of post-JD experience with significant in-house experience preferred. - Excellent communication skills for explaining legal concepts to varied audiences. - High level of integrity and discretion, with proven trust-building capabilities. - Experience in drafting and negotiating technology-focused commercial agreements. - Familiarity with data protection and privacy issues in contracts. Benefits - Remote work opportunity with flexibility in working arrangements. - Access to advanced collaboration tools and technology-rich environment. - Minimal travel requirements, typically 1-2 weeks per year. - Supportive team culture that values professional excellence and responsibility. - Competitive salary range: $155,000–200,000/year. Company Description

• Serve as the primary technical authority for PC cybersecurity schemes • Provide technical thought leadership for product cybersecurity certification • Represent BSI in pertinent technical and industry forums for PC cybersecurity • Lead the cybersecurity regulations and frameworks assessment activities required by the company strategy • Research and identify new potential business areas to be added to BSI PC cybersecurity strategy • Provide support to ensure certification activities comply with ISO/IEC 17065 requirements, accreditation requirements and internal quality procedures • Support sales teams with technical input for proposals, tenders, and key account discussions • Lead the technical interpretation of standards, regulations, and certification criteria for connected products

SUMMARY: Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Take a video tour of our global network of 24/7 Security Operations Centers (SOCs). Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services for the last five consecutive years. MSSP Alert ranks Proficio among the top 250 global Managed Security Services Providers (MSSPs). We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and are the only company in our space with a patent for cyber risk scoring and security posture gap analysis. Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood. Our prospective clients are also challenged to effectively harness technology and build hardened processes that reduce the risk of security breaches. While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI. Proficio’s commitment to developing and promoting our team members is unparalleled in our industry. Most of our senior managers were promoted from within. DESCRIPTION: A Security Advisor III is a pivotal member of the Proficio Strategic Security Advisor (SSA) team, offering high-level post-sales support and serving as a mentor to less experienced advisors. This role demands a comprehensive understanding of Proficio Services and the ability to guide clients through sophisticated security landscapes while recommending and tailoring Proficio’s services to the client’s security program. RESPONSIBILITIES: - A Security Advisor III serves as a subject matter expert (SME) in at least one of Proficio Services such as Risk-Based Vulnerability Management, Splunk, MEDR, Active Defense, Sentinel, Elastic, CEM or ProBAS. Assisting with process, documentation, and escalated customer issues in their area of expertise. - Engage in advanced customer discussions, providing strategic consultation and architecting tailored security solutions. - Mentor junior Security Advisor staff, sharing insights and fostering their technical and customer facing growth. - Cultivate customer loyalty through a partnership approach, resolving complex issues, and offering strategic guidance. - Perform periodic strategic reviews to proactively address client security challenges and drive environment optimization. - Establish and deepen relationships with key business and IT stakeholders to align security strategies with clients’ business objectives. - Use technical acumen to enhance client engagement with Proficio’s services, advising on best practices and effective utilization. - Drive business development within client accounts by leveraging industry knowledge and analytical insights. - Communicate Proficio’s technical solutions and strategic advantages effectively to clients across various levels. - Conduct regular analysis for strategic planning and support, ensuring the continuous improvement of Proficio’s service delivery.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your next opportunity starts here! - Efficiently communicate updates, challenges and track the open tickets across teams for support service satisfaction for customers - Sync with the product engineering teams for timely resolution of customer issues - Identify recurring / impactful issues and notify key stakeholders in timely manner for effective resolution and prioritization - Own the customer success relation and build rapport with individual customers for long lasting relations - Be the first point of escalation of long due service tickets - Periodic engagements with customers for product and support reviews - Measure and maintain the SLA for support tickets - Liaise with customers in a timely manner for service satisfaction feedback - Open and manage trouble tickets from Team bucket; escalate issues to the next level technician that cannot be resolved using current knowledge - Train with the team members to learn current and new product platforms - Communicate with the customers and provide reassurance that the issue is being properly addressed - Ensure that customer and partner issues and concerns are resolved in a timely manner ensuring satisfaction; drive regular and proactive communication of customer issues to appropriate teams & departments within Cyware as needed - Discuss technology in simple, every-day terms; manage multiple clients and open tickets simultaneously - Maintain a constant focus on customer service through patient, thoughtful responses and a pleasant, engaging disposition at all times Qualifications - US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C) - Flexibility to work 2nd shift (2pm - 10pm EST) - Minimum of 2-3 years of experience with Zendesk or similar ticketing system - Minimum 2-3 years of relevant experience in technical support - Software-as-a-Service (SaaS) support experience is required - Cybersecurity experience is required - Hands-on experience on Linux systems and administration - Experience with log analysis for troubleshooting and problem identification - Understanding of IT product architecture would be preferred - Network and System administration experience would be an advantage - Exceptional listener and communicator; Strong verbal and written communications skills - Ability to work in a fast-paced environment and multi-task on work assignments - Strong organizational skills - Able to work independently and in a team environment - Excellent research and documentation skills - Ability and interest to learn proprietary systems Benefits - We foster an exciting and challenging start-up culture - We’re not just employees. We’re people - We offer a comprehensive benefits package including time off, paid holidays, retirement plans, insurance coverage and much more - We’ll invest in your career - Our company is growing quickly and we will give you the opportunity to do the same. You will have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs - We offer competitive compensation packages - We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here - We value diversity of people, culture, and ideas How to Apply Apply right here. You've found the application! EEO Statement Cyware is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.