• Ensures consistent standards across pharmacy networks and software systems by developing and executing thorough test plans, documenting results, and collaborating closely with stakeholders. • Performing inspections and tests at various stages of plan design and pharmacy networks to identify defects or issues. • Creating and implementing quality assurance policies and procedures. • Identifying workflow or production issues and proposing solutions. • Recording processes and documentation to support PLAD and Business Architecture. • Educating team members on quality standards and inspection processes. • Developing comprehensive software test plans outlining strategies, objectives, and resources. • Designing and executing manual and automated tests to identify bugs and ensure software functionality. • Documenting and reporting software defects, collaborating with software provider to resolve issues. • Verifying that new code changes do not negatively impact existing functionality. • Monitoring and tracking quality assurance metrics, such as defect densities and open defect counts. • Working closely with software, product managers, and other stakeholders to ensure software meets user needs.

• Support the PLAD team with implementation efforts, including plan-building activities within the claims adjudication system for new and existing clients. • Assist with testing plan builds, system changes, and program modifications while documenting testing results. • Assist with testing software releases. This includes both regression testing and software enhancements. • Maintain accountability for timely resolution of configuration errors. • Monitor claims for processing errors. • Research and respond to claim inquiry questions. • Assist with documenting, building, maintaining, and testing pharmacy networks. • Assist with recording processes and documentation to support the PLAD team and Business Architecture. • Educate others on system capabilities, system implementation approach, and test results. • Cultivate positive relationships and collaborate effectively with internal teams. • Participate in ongoing professional development to stay updated on the latest Pharmacy Benefits Management (PBM) products and services. • Perform other duties as assigned by the supervisor.

• Analyze, negotiate, and complete simple and moderately complex IT-related contracts. • Analyze operational and financial feasibility, ensure internal/external compliance, and assist Lifepoint Health business leaders in making business decisions. • Coordinate the preparation of contracts and ensure their accuracy and completeness. • Review and redline IT-related contracts to eliminate/reduce risk to Lifepoint Health. • Coordinate financial analysis of IT-related contracts and IT-related business cases. • Assist Lifepoint Health business leaders with vendor selection through RFP/RFI process. • Review contract risk with Lifepoint Health business leaders; IT Security; Compliance; Legal; other departments. • Coordinate with Lifepoint Health accounting and finance teams to ensure proper vendor setup and invoice workflows. • Ensure accurate and timely entry of information into the Lifepoint Health Contract Management System and adhere to department policies and procedures regarding processing of IT-related contracts. • Conduct IT vendor and application inventory reviews. • Lead cross-functional teams to investigate and resolve vendor management issues. • Identify and lead contract and vendor consolidation opportunities. • Identify and lead contract cost avoidance/savings opportunities. • Demonstrate Lifepoint Health’s mission, vision, and values through job performance and interactions with Lifepoint Health coworkers and Lifepoint Health’s business partners.

• Overall responsibility for the operation, stability and continuous development of our SAP development, demo and test systems • Management of SAP transport management and definition and optimization of release and deployment processes • Responsibility for system setup as well as user, role and authorization structures • Ensuring performance, security and system integrity across the entire landscape • Technical sparring partner for development and product teams on system architecture, releases and technical dependencies • Technical contact in Product Support for matters related to product transport deliveries in customer environments