• Providing expert clinical consultation, teaching and support on the use of all EP products • Maintain up to date technical knowledge of current and new therapies and technologies • Providing technical support to the EP salesforce • Conduct product presentations and perform stand duty at exhibitions when requested

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an IT Field Technician for the Government Programs team located in Nebraska, you will be part of a team responsible for a complete range of hosted services provided to the State of Nebraska. - Service all DMV offices’ Thales hardware and software solutions within the state of Nebraska. - Maintain maximum solution availability and positive local customer relationships as the first point of contact. Key Areas of Responsibility - Responsible for all remote and on-site preventative and restorative maintenance. - Travel to customer locations within prescribed time to troubleshoot, repair, and/or escalate issues. - Lead internal and external stakeholder communications on routine activities while ensuring proper and ongoing progress on the issues. - Manage customer relations through clear and concise written and verbal communications. - Intermediate to advanced knowledge of ticket-based tracking system. - Use CRM software to consistently and accurately track tickets. - Intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers. - Knowledge of concepts around hosted solutions. - Knowledge of Windows applications and PC reimaging experience. - Perform hardware maintenance. - Quickly troubleshoot problems and escalate when necessary. - Learn and understand technical products and solutions. - Manage and deliver SLA commitments and expectations to customers. - Work with operations engineers, sales, and system administrator. - Identify and mitigate risks that may impact all services delivered. - Perform predictive and preventive maintenance testing on a timely basis. - React quickly and appropriately to incidents such as equipment failures. - Use routine software applications such as MS Word, MS Excel, and MS Outlook to produce reports and graphs. - Manage and maintain inventory of consumables including paper and toner products. - Oversee a wide range of activities in separate environments including production and UAT. Qualifications - 1 or more years of experience in a customer-facing role. - 1 or more years of experience in the IT industry. - 1 or more years of experience with Windows 10 OS, PC re-imaging. - 1 or more years of experience with PC and laptop hardware. - Demonstrable experience with independent customer relationship management, customer service, and satisfaction. - Excellent verbal and written communication skills. - Must have a valid State Driver’s License and a clean driving record. Preferred Qualifications - Certification in A+ / Certification in Server + or Network+ / MCP, MCSA, MCSE. - Able to translate and communicate technical information to stakeholders. - Team-player, able to handle a fast-paced business environment and work collaboratively under tight deadlines. - Punctual, able to work with little supervision, self-disciplined with strong analytical and decision-making skills. Special Position Requirements - Ability to work occasional nights and weekends as required. - Travel of up to 70% within the state of Nebraska – typically one day trips, but some overnights required. - Must be able to stand for extended periods and be able to lift to 50 pounds. Benefits - Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. - Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. - Company paid holidays and Paid Time Off. - Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing technical support and problem resolution for field service and inside service representatives. - Provide 3rd level Technical Support and problem resolution (Primary Role). - Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost provisions while maximizing customer satisfaction metrics. - Monitor and respond to field service Alert system; update alert database with information, request field update status, close alerts that are complete or negligent, and escalate challenging problems to upper management. - Minimize warranty and installation costs and instrument replacements by working closely with Service and Customer Satisfaction Business Units. - Take an active role in bi-weekly Alert Calls and twice-monthly Customer Satisfaction Problem Resolution Meetings. - Work closely with vendors and other partners to troubleshoot and evaluate product problems, drive root-cause analysis, and implement product and/or process improvement. - Coordinate field retrofit programs with worldwide Service organizations. - Develop course content and conduct technical training courses for service engineers, inside service, and/or customers in the use of assigned product line/technology. - Play an active role in the development, maintenance, and implementation of technical documentation, user information services, and in-house technical knowledgebase systems to improve the efficiency of less-senior specialists and field service resources. - Maintain updated service documentation and regularly distribute service update communications to field service organization. - Create Service Data Bulletins (SDBs) describing field repairs to improve the efficiency of field service resources. - Support new product development efforts by providing critical input and evaluation of design-for-service, creating service documentation, defining and forecasting service parts, developing installation protocols, training field service specialists, and participating in launch teams to monitor initial installations and assure successful product launches. - Issue and maintain product line part numbers and develop IQ/OQ-based service products. - Maintain training and compliance in areas of health and safety, security, environmental, and operational aspects of daily activities in the working environment. - Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time. Qualifications - Bachelor's degree or equivalent experience in chemistry, biochemistry, biotechnology, or similar scientific field. - A minimum of 4 to 6 years’ experience in a support, service, or an analytical laboratory environment performing duties similar to product end users, or this position. - Ability to travel to Shelton, CT to conduct training courses. Requirements - Relevant experience in the analytical instruments & consumables industry. - Relevant experience in laboratory or field service operations. - Experience with PerkinElmer Inductively Coupled Optical Emission and Mass Spectrometers is preferred. - Experience implementing projects within a cross-functional organization strongly desired. - Six Sigma training and experience preferred. - Minimal travel required. Benefits - The annual compensation range for this full-time position is $81,640.00 to $100,000.00. - The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training. Company Description PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Legrand has an exciting opportunity for a Field Service Technician II Davenham to join the Data Center Power and Control Division Starline Team. This is a remote position reporting to Canonsburg, PA. The Field Service Technician will perform on-site service work on Davenham’s full suite of products at customer locations. This role requires extended on-site assignments, typically lasting multiple consecutive months, during which technicians remain at the customer site and do not return home weekly. Technicians will work directly with end users and contractors to ensure systems are installed, tested, and functioning properly prior to energization. - Strong customer service skills, professionalism, and the ability to work independently in demanding field environments are essential. Preferred Hiring Locations: - Washington, D.C. - Portland, Oregon - Columbus, Ohio - South Bend, Indiana Qualifications - High School Diploma or equivalent experience. - Proficiency with Microsoft Office and Windows. - Valid driver’s license and ability to rent a vehicle. - Ability to obtain government-mandated security clearances. - Valid passport. - Ability to obtain a company credit card. - Experience using power and electrical testing tools. - Advanced knowledge of electrical components and meters. - Willingness to complete required training and certification programs. - Ability to stay on-site for multiple months at a time. - Superior attention to detail. - Basic electrical knowledge. - Strong verbal and written communication skills. - Service oriented mindset and customer focus. - Effective critical thinking and troubleshooting skills. - Basic understanding of network communication protocols (Telnet, SNMP, BACnet, etc.). - Ability to consistently present and conduct oneself professionally as a Starline representative. - Ability to travel via air and vehicle to customer sites. - Willingness to work extended on site assignments (multi month stays). Requirements - Travel up to 90%, including both domestic and occasional international assignments. - Extended deployments requiring technicians to remain on-site for multi-month periods. - Overnight stays required, often for extended durations. - Ability to work long hours on customer job sites as needed. - This role may qualify for a Long‑Term Travel Differential for multi‑month onsite assignments. Working Conditions/Physical Requirements - Work performed on active construction sites requiring PPE (safety glasses, protective footwear, hearing protection, electrical safety gear, etc.). - Ability to stand for prolonged periods. - Ability to climb ladders and perform work while elevated. - Ability to lift/carry up to 75 lbs occasionally and up to 25 lbs regularly. - Ability to make precise finger/hand movements and maintain steady arm positioning. - Ability to see close range details clearly.