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Operations Coordinator
Location
United States
Posted
98 days ago
Salary
$21 / hour
Seniority
Senior
Job Description
Operations Coordinator
Honor
• Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies. • Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support. • Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies. • Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Pros. • Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards. • Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by audience, tone, and communication preferences to ensure clarity and understanding.
Job Requirements
- 3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment
- Hands-on experience handling real-time scheduling, dispatch, or triage
- Demonstrated tech fluency, with comfort navigating multiple platforms (CRM, EMR, or workforce management tools)
- Strong written and verbal communication skills; skilled in de-escalation and empathy
- Reliable attendance and commitment to full participation in training and ongoing shifts
- Consistent tenure and accountability in previous roles — you take ownership and follow through.
Benefits
- Equity and 401K with up to a 4% match
- Medical, dental and vision coverage including zero cost plans for employees.
- Short Term Disability, Long Term Disability and Life Insurance are fully employer paid.
- Voluntary additional Life Insurance option.
- Generous time off program.
- Mental health benefits.
- Wellness program.
- Discount program.
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