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Honor

Honor is changing the way we care for our parents

Operations Coordinator

OperationsOperationsOtherRemoteSeniorTeam 501-1,000Since 2014H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

98 days ago

Salary

$21 / hour

Seniority

Senior

High School3 yrs expEnglish

Job Description

Operations Coordinator

Honor

• Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies. • Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support. • Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies. • Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Pros. • Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards. • Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by audience, tone, and communication preferences to ensure clarity and understanding.

Job Requirements

  • 3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment
  • Hands-on experience handling real-time scheduling, dispatch, or triage
  • Demonstrated tech fluency, with comfort navigating multiple platforms (CRM, EMR, or workforce management tools)
  • Strong written and verbal communication skills; skilled in de-escalation and empathy
  • Reliable attendance and commitment to full participation in training and ongoing shifts
  • Consistent tenure and accountability in previous roles — you take ownership and follow through.

Benefits

  • Equity and 401K with up to a 4% match
  • Medical, dental and vision coverage including zero cost plans for employees.
  • Short Term Disability, Long Term Disability and Life Insurance are fully employer paid.
  • Voluntary additional Life Insurance option.
  • Generous time off program.
  • Mental health benefits.
  • Wellness program.
  • Discount program.

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