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Building cutting-edge technology and data solutions for life insurance and annuities.
Senior Technical Solutions Engineer
Location
United States
Posted
127 days ago
Salary
$126.5K - $149K / year
Seniority
Senior
Job Description
Senior Technical Solutions Engineer
Bestow
• Work extensively with internal and external engineers, product managers, customer experience, and account managers to lead bug fixes and solutions as they arise with our products. • Align with internal Product Managers to coordinate bug fixes and enhancements while helping to guide internal engineering teams to understand external partner limitations and issues as they crop up. • Work directly with the leadership, product management, support staff, and engineers of our enterprise customers to resolve their issues and serve as a technical representative of our products. • Occasionally build new features for internal teams and/or external customers. • Lead by example and serve as a mentor to junior and mid-level peers. • Maintain and build internal and customer-facing documentation (including but not limited to how-to and knowledge base articles). • Monitor FTK services on a fixed cadence to ensure our product is never in a state that renders it unusable to our partners and their customers.
Job Requirements
- 5+ years of full-stack professional software development experience (preferably Python, Go, or TypeScript)
- Strong written and verbal communication skills, with the ability to translate complex technical issues for diverse audiences, from engineers to non-technical stakeholders
- Understanding of insurance, fintech, or B2B SaaS business models; experience with policy administration, underwriting, or actuarial concepts is highly valued
- Desire to engage directly with large clients and help solve their problems
- Maintains composure and professionalism during high-pressure situations and escalations
- Active and empathetic listener who can receive customer frustration and criticism without becoming defensive
- Understands and maintains discipline around scope; acknowledges customer feedback and escalates appropriately without overcommitting or dismissing requests
- Demonstrated ability to handle multiple issues simultaneously across multiple product areas
- Extensive experience using, developing, and debugging in a microservice architecture
- A passion for technology and a desire to learn, adapt, and mentor in an ever-changing environment.
- Comfortable operating with ambiguity and owning complex issues with incomplete information.
- Bachelor's Degree or equivalent experience (Computer Science degree preferred but not required)
Benefits
- Competitive salary and equity based on role
- Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
- 100% paid-premium option for medical, dental, and vision insurance
- Lifestyle stipend to support your physical, emotional, and financial wellbeing
- Flexible work-from-home policy and open to remote
- Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
- Employee-led diversity, equity, and inclusion initiatives
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