Milestone AV Technologies is a leading designer and manufacturer of branded audiovisual products including flat panel mounting solutions, projector mounts, screens, equipment racks and AV furniture for both the consumer and commercial AV markets. Milestone’s innovative products, sold principally under the Chief, Da-Lite, Sanus and Vaddio brand names, are sold through numerous channels, including Pro AV dealers, regional home theater dealers, consumer electronics retailers, mass merchants and original equipment manufacturers. The company currently serves a broad base of more than 6,000 global customers with headquarters in Eden Prairie, Minn.
Solutions Engineer- West Coast
Location
United States
Posted
122 days ago
Salary
$0
Seniority
Senior
Job Description
Solutions Engineer- West Coast
Milestone AV Technologies
Thank you for your interest in becoming part of the team at Legrand! GENERAL PURPOSE The Solutions Engineer (SE) works closely with commercial Integrators, Specifiers, and End Users to design Legrand | AV solutions into their projects – with the goal of helping them create reliable systems that are easy to order and install, while saving time. The SE becomes the “go to” person for system design assistance, with the focus on becoming an integral asset for customer in-house design teams. Responsible for job walks, technical training, design drawings and take-offs, bill of material swaps, as well as helping to ensure exceptional experiences - including interfacing Legrand products with others and trouble-shooting when necessary. While working primarily with customers, the SE will also work closely with the Legrand | AV Sales Teams, Product Managers, Tech Support, Sales Ops, Marketing, and others to drive specification for multiple Legrand brands, and will work to grow revenue by attaching additional Legrand products and tracking opportunities. The ideal candidate has an intimate knowledge of Legrand products, leading AV industry products, key applications, and customers. Must be very comfortable with AV technology and experienced working in multiple design platforms. Must have excellent customer service skills, able to work effectively across a matrixed organization, and be an excellent communicator. JOB REQUIREMENTS Essential Knowledge, Skills and Abilities Required: Keen understanding of AV Market applications Expert in Legrand | AV products and technologies Excellent collaborative and interpersonal skills Ability to interface comfortably with customers, and to work effectively across the Legrand | AV organization Proficient in multiple design platforms – able to integrate Legrand products into new and existing customer system designs/ drawings Experience in installation and trouble-shooting of AV systems Proven ability to build solid customer relationships; demonstrated ability to be customer focused and responsive Ability to maintain strong relationships with internal stakeholders and resources Experience in technical training, and ability to present with energy and structure to all size audiences Able to work with minimal supervision, while effectively communicating and maintaining visibility with stakeholders Ability to demonstrate flexible and efficient time management and to appropriately prioritize workload based upon organization needs Proven experience in creating and driving sales Ability to multi-task and manage multiple projects through to resolution Able to represent Legrand | AV in a professional manner Computer literate (MS Office suite, etc.) Use of customer relationship management platforms (Salesforce) and experience in working with trouble ticketing systems. Must possess high degree of professionalism and ability to handle confidential information Must have the ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or governmental law Minimum Education and Experience Required: Bachelor’s degree in sales, marketing, engineering or related technical degree and a minimum of five (5) years of experience in technical sales; or combination of relevant education and experience Proficient in multiple commercial design platforms Expert in Legrand | AV products and technologies Special Job Requirements: Must be available for extended, varied work hours based on business need Preferred Qualifications: 10+ year experience in AV Market Previous Sales or System Engineer/Designer role Networking expertise Sales, Tech Support or other customer-facing experience AVIXA CTS or CTS-D certification WORKING CONDITIONS/PHYSICAL DEMANDS While performing the duties of this job, the employee will periodically be required to stand for the majority of the working day at trade shows. As required for trade show set-up, the employee must be able to reach above shoulder level, reach below knee level, bend, stoop, squat/kneel, climb; and lift, push or pull 25 lbs. Also required to make coordinated movements of the fingers for using a keyboard. General office environment May require regular ground travel within local metropolitan area Up to 50% domestic travel, most within west coast region Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Legrand is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply! Legrand is an equal employment opportunity employer. For California residents, please see the link for the Privacy Notice for Candidat es . California law requires that we provide you this notice about the collection and use of your personal Information.
Job Requirements
- DUTIES AND ACCOUNTABILITIES
- Responsible for System Design, working closely with Customers and Sales team
- Integrates with customer design teams to help them create effective system designs
- Specifies multiple Legrand brands as appropriate
- Performs BOM swap-outs
- Performs job walks/ site surveys
- Provides technical training
- Drives incremental revenue by adding additional Legrand products to existing opportunities
- Drives revenue growth through tracking of new opportunities
- Analyses competitive bids, makes suggestions, and justifies Legrand substitutions
- Is a technical and sales resource at trade shows
- Technical resource in the field for all brands
- Works with Sales Teams on quotes as required
- Provides field escalation conduit for customers to factory
- Provides factory with customer feedback
- Performs field installation assistance and trouble-shooting as necessary
- Assists with competitive shoot-outs
- Actively engages with integrator, specifier, and end-user design teams to uncover Legrand opportunities
- Assists or leads training activities across all Legrand | AV brands
- Drives multi-brand preference, specification, and sales
- Documents project, opportunity, case, and contact status in CRM (Customer Relationship Management) Database
- Participates in LNCA cross-brand projects
- Maintains company quality and legal compliance by adhering to internal approval process on all printed materials; initiate corrective action to ensure materials stay up-to-date and are in compliance
- Understands workplace hazards and takes steps to proactively prevent and report hazards or injuries in the workplace; participates in Safety Programs, initiatives, and investigations.
- Demonstrates the Legrand | AV Mission to provide the foundation for amazing AV experiences through innovative solutions and exceptional service that solve our customers’ AV integrations and technology challenges
- Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability
Related Guides
Related Categories
Related Job Pages
More Solutions Engineer Jobs
Digital CX Solutions Engineer
RingCentralA leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions.
• Evangelizing RingCentral Digital Experience solutions to customers, partners, and internal stakeholders • Assist with the development of formal sales plans and proposals for assigned opportunities • Transfer industry, technical, and product knowledge to customers • Keep up-to-date on relevant competitive solutions, products, and services • Provide technical and sales support for accounts in the assigned territory • Perform advanced use-case and needs assessment-based digital engagement demonstrations for customers and prospects remotely and in-person • Work with customers on appropriate expectations for the solution • Develop and maintain an expert understanding of RingCentral’s Customer Engagement Digital applications and products • Representation at conferences, industry, and sales events when requested by department managers • Actively participate as an SME for digital engagement products and technologies, providing consultative support to other Sales Engineers • Provide direct support for the technical fulfillment of RFI’s, RFQ’s and RFP’s as needed • Responsible for continued education on the digital engagement platform and underlying technologies
Product Solutions Manager
Schurz CommunicationsConnecting and empowering people through innovative technologies to improve our world.
• Own the end-to-end lifecycle of Enterprise and Wholesale B2B products • Identify market opportunities across the full B2B portfolio • Define product roadmaps aligned with company growth objectives • Translate customer and market requirements into clear product definitions • Conduct market research and competitive analysis • Engage directly with enterprise customers, carriers, hyperscalers, and partners • Support strategic customer engagements and RFP responses • Develop business cases and pricing strategies • Ensure products meet revenue and margin targets • Monitor product performance and lifecycle health • Serve as the primary liaison between Sales, Engineering, Operations, Marketing, and IT • Lead product launches and sales enablement
Senior Solution Engineer, Enterprise & Strategic
Fundraise UpUnlocking the world's generosity potential
• Drive and oversee large-scale enterprise onboarding projects from kickoff to go-live, managing scope, timelines, stakeholders, and risks to ensure successful implementations and customer satisfaction. • Design, architect, and implement effective solutions that meet the unique needs and challenges of nonprofit organizations. • Work closely with Sales, Presales, and Customer Success teams to develop strategies to drive revenue growth and ensure alignment for successful execution of projects. • Collaborate with Product teams to ensure customer feedback is incorporated into product development. • Develop and maintain relationships with key customer stakeholders, and partners including C-level executives.
Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them. About us Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities, then Tecsys could be a good fit for you! About the Role The Senior Solution Consultant will be responsible for supporting sales efforts in the US and Canada. They will work in partnership with Account Executives to understand a company’s needs, design and present solutions and value propositions that address those needs and ultimately guide prospects and customers through their buying journey. Responsibilities - Accurately qualify the technical fit of the Tecsys solution and partner with the AE in sales qualification - Engage in effective discovery by listening, demonstrating curiosity, and asking open-ended questions - Provide professional and timely response to RFP's and RFI's, coordinating across the organization when needed - Perform site visits as needed to observe customer operations, assess hardware requirements and gather insights from customer stakeholders and users - Partner with the AE and opportunity team to develop the strategy to win - Collaborate with the customer and the opportunity team to develop meaningful demonstrations around the Tecsys platform and solutions - Clearly articulate the impact of the solution as a business enabler for prospect's stakeholders and achieve buy in - Learn and communicate technical customer success stories across each core vertical - Understand and leverage technical differentiators to win against the competition - Establish credibility as a technical expert and trusted advisor with the customer - Demonstrate knowledge of warehouse automation capabilities and offerings - Seek out ways to enable the prospect or customer to progress smoothly through the buying journey and sell internally within their own organization - Collaborate effectively across the organization and drive feedback from the field back into the organization




