• Define project requirements, scopes, and deliverables. • Design, develop, and implement IT infrastructure, systems, and software solutions based on project requirements. • Troubleshoot and resolve complex IT issues that arise during the project lifecycle. • Ensure compliance with security policies, regulatory requirements, and best practices. • Create and maintain technical documentation, including system architecture diagrams, configuration guides, and user manuals. • Collaborates with project staff to create a strategic action plan and cost estimates of materials, time, labor, and other resources required to complete the project. • Facilitates and contributes to the development of project plans and designs. • Recommends and/or analyzes materials, equipment, and practices used in the project. • Assesses the competence, capabilities, resources, and financial status of vendors. • Oversees the progress of the development project. • Compares the actual cost of a development project to estimates. • Collaborates with the design group to change plans if problems arise. • Collaborates with other engineers to share problems and solutions. • Performs other related duties as assigned.

• Write clean, efficient, and robust embedded software in C/C++ for microcontrollers and microprocessors • Design, build, and maintain automated test scripts and hardware-in-the-loop (HIL) testing environments • Execute functional, regression, and stress testing against technical product specifications; document test protocols and bug tracking • Utilize lab equipment such as oscilloscopes, logic analyzers, and digital multimeters to debug software-hardware integration issues • Participate in peer code reviews and contribute to firmware architecture and safety-compliance standards • Collaborate with hardware and software teams to improve testability, traceability, and reliability across the product lifecycle

• Parteciperai alle riunioni con i clienti e i rivenditori per raccogliere informazioni, pianificare le attività e segnalare gli aggiornamenti • Configurerai le applicazioni Imagicle nel Cloud o nel Data Center del cliente a seconda della loro scelta, seguendo le migliori pratiche di implementazione • Fornirai training ai clienti sulle nostre applicazioni e il loro funzionamento, documentando le diverse fasi delle attività in un’ottica di trasparenza • Aiuterai a risolvere le problematiche incontrate dai nostri clienti non appena raggiunta l’autonomia della gestione dei processi, senza che sia necessario l'intervento di un team leader • Collaborerai con il nostro team di Solution Specialist per comprendere i requisiti richiesti dai singoli clienti e con il team di R&D per eventuali configurazioni personalizzate da fornire • Collaborerai con il team di Supporto tecnico per fornire informazioni sul sistema installato e consentire un passaggio di consegne fluido e senza problemi • Collaborerai con il team Sales e Customer Success per rispondere al meglio alle esigenze del cliente e fidelizzare il cliente nel corso del tempo

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. • Build Call flow designs and integration to backend systems using application program interfaces (API). • Manage NICE BU and provide input into solution design, and optimization for network solutions. • Provide routing design and implementation for contact center technology. • Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. • Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise. • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.