As the Senior Technical Program Manager, Public Sector Security, you will architect the strategic roadmap and oversee the delivery of Docusign’s most critical regulated environments. You aren't just checking boxes; you are building the framework that allows Docusign to serve the world’s most mission-critical government agencies. Lead the strategy and end-to-end delivery for a portfolio of authorizations, including FedRAMP Moderate/High and DoD IL4/IL5. Focus on the successful implementation and authorization of our IL5 environment. Strategically mature our FedRAMP High posture and align our systems to CNSSI 1253 standards. Define the multi-year security roadmap for US Public Sector expansion. Align technical initiatives across NIST 800-53 and CNSSI 1253 controls to ensure a "build once, comply many" architecture. Serve as the primary driver for our current-year goal of IL5 implementation, coordinating across Product, Engineering, Infrastructure, and Security to meet federal cloud SRG requirements. Lead the full Assessment and Authorization (A&A) lifecycle. Manage gap analyses, 3PAO engagements, and the path to Provisional Authorization (PA) and Agency ATOs. Partner with Product and Engineering to translate complex federal mandates (FIPS 140-2/3, ICAM, Zero Trust) into actionable technical requirements. Develop the readiness plan for FedRAMP High, identifying technical gaps and resource requirements to reach the high-water mark. Act as the subject matter expert for leadership on the trade-offs between speed-to-market and the rigorous security requirements of IL5 and FedRAMP High. Design and oversee the strategy for automated continuous monitoring and annual assessments to ensure zero drift in our authorized posture.

As a remote Project Manager / Quality Control Specialist, you’ll manage a high volume of residential work orders daily, overseeing licensed plumbers in the field. You’ll review diagnoses, validate scopes, and ensure quality control before work moves forward. You’ll act as the technical gatekeeper—flagging issues, clarifying scope, and pushing back on anything that doesn’t meet company standards. You won’t be scheduling, dispatching, or talking to residents. Your job is to speak contractor-to-contractor—to challenge bids, clarify repairs, and keep jobs moving with speed and precision. This role is ideal for a licensed or journeyman-level plumber who’s ready to step out of the field and grow into a tech-enabled operations role. Manage and review a large volume of plumbing work orders per day across multiple job sites (all residential) Evaluate contractor reports, photos, and videos to verify diagnoses and scope accuracy Spot incomplete or inaccurate bids and work with contractors to resolve before escalation Provide technical direction to contractors—escalating quality concerns as needed Ensure all relevant data, documentation, and system entries are accurate and complete Act as the final internal QA before work is approved, scheduled, or billed Use internal platforms and documentation tools to manage day-to-day activity efficiently Collaborate with internal operations team to troubleshoot delays, material gaps, or job issues

Act as Single Point of Contact (SPOC) for client(s) Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services Provide leadership, direction and coach/mentor team Implement, monitor and adhere to Best Practices Implement process improvements Manage to Scope of Work and Change of Scopes Assist with new launches or new business with client(s) Assist with invoicing

CGS is looking for an IT Project Manager to assist with the design, development, and oversight of various ongoing efforts in the IT department of a large federal entity. The PM will participate in project design, assist with the development of project plans, assess available resources, and implement the management plans for new and ongoing projects. The candidate for this position should have a strong understanding of Agile project management principles for both large and small projects as well as be experienced and comfortable with acting as team lead or primary liaison for project information. Define project scope and schedule while focusing on regular and timely delivery of value. Organize and lead project status and working meetings. Prepare and distribute progress reports. Manage risks and issues; correct deviations from plans and perform delivery planning for assigned projects. Define and develop initiatives for continuous business process improvements and monitoring. Manage the team in making business decisions relating to system implementation, modification and maintenance. Develop and update business process documentation for testing and training management. Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for agile project management. Deliver an agile transformation plan to move from current state to a desired state. Use standard project performance metrics to assess and evaluate the program. Aid in the implementation and facilitation of the use of agile tools, guidelines and metrics in order to achieve a standardized approach to agile team project execution. Monitor the overall cost, control, adherence to schedules, and technical quality of work. Prepare and provide technical analysis reports as directed by the Agency to support discussions.