• Contribute to the application management of our Contact Center initiatives • Partner on our enterprise strategy and manage application sustainment, enhancement, and/or new development • Define and drive the vision, strategy, and roadmap for applicable contact center capabilities • Contribute to the enterprise strategy for contact center and lead execution of enhancements and projects • Develop and maintain strong partnerships with key stakeholders on overall platform strategy and architecture from ideation through implementation • Stay up to date on emerging contact center technology to inform future direction • Develop, implement, and maintain a governance strategy to ensure consistent and efficient standards for decision-making, escalation, and issue management in collaboration with contact center engineering and business counterparts • Lead technical governance for all contact center products, including routing, workforce management, quality management, and reporting • Ensure adherence to governance, data privacy, and regulatory standards • Achieve technical alignment for product features and enhancements • Champion agile development and iterative delivery models • Liaise with the contact center engineering team to coordinate production migrations, shared architecture governance, and collaboration as needed • Act as the primary liaison between internal clients and key stakeholders to ensure satisfaction with products and services • Manage communication of priorities to stakeholders in a proactive manner

• Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines • Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines • Assesses patient requests and implied needs, using probing and clarifying questions • Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments

• Respond to guest inquiries via phone, text, or other communication channels with professionalism and empathy. • Schedule and confirm reservations while accurately maintaining guest records. • Provide detailed information about our waxing services, products, and promotions. • Handle guest concerns or complaints effectively to ensure a positive experience and brand loyalty. • Maintain up-to-date knowledge of all services, products, and promotions. • Collaborate with team members to streamline communication and enhance customer satisfaction. • Perform data entry and maintain accurate records across booking and CRM systems. • Uphold brand standards for phone etiquette and service excellence.

• In this mission-critical role, you will be the first point of contact—an essential guide who blends a supportive, patient-first approach with a proactive engagement mindset • You will conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of our medical consultations, therapy sessions, and cognitive assessments • Leveraging your organizational expertise, you will orchestrate seamless care journeys, coordinating critical sessions between patients, their caregivers, our expert medical team, and external care team members