• Provide clinical and technical support to surgeons, distribution partners, and the direct Carlsmed commercial team throughout the initial CORE case series (pre, intra, and postoperative phases) • Independently support Carlsmed procedures in operating rooms to ensure a smooth handoff to the distribution partners • Document all field interactions with surgeons, sales teams, and partners in Carlsmed systems • Collaborate with Sales Training to create and deliver field-based training and continued education • Support Sales Training and commercial leader onboarding new sales agents, surgeon customers, and healthcare institutions • Contribute to the development and implementation of advanced training programs

• Evaluate and optimize current systems, on boarding and training practices to ensure uniformity and best practices. • Collaborate with top franchisees and other Brands to develop and implement innovative systems. • Design and manage reporting tools to track progress, measure performance, and identify areas for improvement. • Be the driver of feature development, prioritization and rollout process for CaN and the portal based on feedback from brand, FO, reporting, and other inputs to maximize conversion and customer satisfaction. • Oversee onboarding process ensuring monthly goal achievement. • Ensure success for agents, brands, and FOs through set up of CaN and integration with POS, where applicable. • Develop and implement tools and strategies to boost sales, reduce costs, and improve operational efficiency. • Analyze customer needs, agent effectiveness and provide direction on best practices and emerging trends. • Create and own the business case for the CaN application and drive for approval with brand leadership and other technical and non-technical stakeholders. • Manage and update pricing models, ensuring accuracy and profitability.

• Manage all RFQ and RFP opportunities within assigned territory from receipt through submission • Review and interpret complex bid documents, drawings, technical specifications, and contractual requirements • Ensure all required bid documentation is complete, accurate, and compliant with customer requirements • Coordinate cross-functionally with Engineering, Pricing, Risk Assessment, and Bids & Proposals teams to develop competitive, technically sound proposals • Review pricing sheets and validate scope, margins, and commercial terms prior to submission • Write and/or review customer-facing cover letters and supporting documentation • Manage multiple concurrent bid opportunities while maintaining strict adherence to deadlines • Serve as the primary customer interface during the bid phase, including clarification meetings and addendum responses • Develop and maintain strong relationships with airports, airlines, and general contractors within the territory • Identify appropriate upsell opportunities related to technology enhancements, system upgrades, and product options • Represent Oshkosh at industry trade shows, conferences, and customer events • Develop and maintain a strong technical understanding of JetAire and Jetpower product lines, including performance characteristics and configuration options • Maintain competitive intelligence and understand market positioning within the assigned region • Support forecasting and sales planning activities • Collaborate in cross-functional initiatives related to product development and market strategy

• Perform clinical reviews to assess, facilitate, and coordinate the delivery of health care services • Effectively coordinate with providers, members, and internal staff • Review and evaluate cases for medical necessity against medical policy, benefits and/or care guidelines and regulations • Provide notifications to member and/or provider, according to regulatory requirements • Assess appropriateness for secondary case review by the Medical Director (MD) for denials