• Architect, build, and scale services and infrastructure components • Own critical systems including Hadoop, Presto clusters, Kubernetes infrastructure, and deployment pipelines • Develop and deploy services to improve availability, usability, and observability • Write, review, and debug production-grade code in Python and Java • Design and maintain high-availability, fault-tolerant systems • Implement observability solutions (metrics, logging, alerting) • Contribute to infrastructure security and configuration management best practices • Support engineering teams with platform enablement and troubleshooting • Contribute to open-source projects when required

• Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them • Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions • Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams • Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity • Figure out novel ways of solving customer problems for the Voice channel

• Responsible for owning and delivering quarterly goals for your team. • Support peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics. • Proactively identify project, process, technology or business issues and advocate for solutions. • Support operations and availability of your team’s artifacts by creating and monitoring metrics. • Foster a culture of quality and ownership on your team by improving code review and design standards. • Help develop talent on your team by providing feedback and guidance.

• Build and launch a secure, production-grade client portal serving regulated healthcare innovators • Implement scalable multi-tenant architecture supporting long-term growth • Strengthen compliance posture through secure authentication, RBAC, and encryption aligned with HIPAA and SOC2 standards • Integrate critical SaaS systems to streamline operations and reduce manual workflows • Leverage AI-assisted development and agentic workflows to increase engineering velocity and system intelligence • Architect and build a secure client portal and internal admin dashboards • Develop scalable backend services and APIs • Implement robust frontend experiences using modern frameworks • Design multi-tenant architecture supporting future growth • Build and maintain integrations with Microsoft 365 (Graph API), HubSpot, and Asana • Implement OAuth flows, webhook listeners, and background sync jobs • Ensure reliability and data integrity across third-party platforms • Implement authentication, authorization, and role-based access control (RBAC) • Apply encryption best practices across data storage and transmission • Align system architecture with SOC2 and HIPAA standards • Integrate AI-assisted development practices into daily workflows • Research and deploy Retrieval-Augmented Generation (RAG) and agentic workflows • Automate document intake and workflow orchestration • Implement Infrastructure as Code using Terraform or Pulumi • Maintain CI/CD pipelines for reliable deployments • Monitor and optimize system performance and reliability