• Design and implement scalable, secure, and highly available global network architectures • Architect LAN/WAN, routing (BGP/OSPF), VLANs, ACLs, and segmentation strategies • Configure, deploy and manage routers, switches & firewalls • Lead firewall and VPN architecture (FortiGate, site-to-site & client VPN) • Design hybrid cloud connectivity and multi-site network solutions • Provide high-level escalation support and lead global infrastructure projects • Define network standards, security policies, and best practices

• Design, configure, and manage advanced networking solutions (VPN, MPLS, MP-BGP, VRF, VLAN, VXLAN, VPC, MLAG, HSRP, VRRP, VARP, Port-Channels) • Perform deep hands-on configuration and lifecycle management of Cisco, Arista, F5, and firewall devices • Lead L2 and L3 troubleshooting for internal and external connectivity paths • Act as senior escalation point for L2 engineers • Support rotational shifts and on-call operations • Handle Major Incident Management (MIM) and high-severity customer-facing incidents • Utilize ServiceNow (SNOW) for incident, change, and service request management • Work with monitoring/orchestration platforms (AWX, CVP, Cisco ACI, F5 BIG-IP) • Lead Root Cause Analysis (RCA) and Problem Management processes • Maintain network documentation, topology diagrams, and SOPs • Contribute to network automation initiatives • Collaborate across infrastructure domains to resolve high-impact issues

Become a part of our caring community and help us put health first As a Senior Network Performance Professional at Humana, you will play a pivotal role in enhancing provider performance and advancing Humana's mission to deliver high-quality healthcare. You will work with providers to improve their STARs ratings and overall performance through strategic initiatives and strong relationship-building. This role offers a unique opportunity to leverage your expertise in healthcare provider relations to influence operational decisions and support the overall success of the organization. You will operate with a high degree of independence, often determining methods/approach to work and establishing own work priorities and timelines. Your work consists of tasks that are moderately complex, requiring minimal instructions to achieve solutions. You may provide coaching and/or review the work of lower-level associates. You will make decisions on moderately complex issues; exercises discretion and judgment over policies and own approach/priorities. Your work impacts the achievement of results for the department and begins to influence the department's strategy. Key Responsibilities: - Provider Collaboration: Work with providers to define and advance their goals related to interoperability, quality, value-based arrangements, and risk adjustment strategies. Recommend execution strategies and monitor performance toward these goals. - Stars/Quality Program Expertise: Serve as an expert on the Stars/Quality program, educating physician groups on HEDIS, patient safety, and patient experience. Collaborate to develop tailored action plans and communicate actionable insights to improve performance. - Performance Improvement: Actively monitor and analyze provider performance data to identify areas for improvement. Implement strategies to enhance outcomes and provide ongoing support and guidance to providers. - Resource Liaison: Act as a liaison for providers to access Humana resources, educating and encouraging providers on the use of self-serve tools. Facilitate communication between providers and internal teams to ensure seamless access to necessary resources and support. - Reward Programs: Educate provider groups on reward programs and target metrics, collaborating to achieve established goals. Monitor and report on the effectiveness of reward programs, making recommendations for enhancements as needed. - Provider Abrasion Resolution: Resolve provider abrasion issues effectively, ensuring a positive and collaborative relationship between Humana and its providers. Implement strategies to minimize provider abrasion and enhance overall satisfaction. - Internal Collaboration: Partner with internal teams to track and report on market performance, ensuring alignment with organizational goals. Collaborate with cross-functional teams to drive initiatives that support provider performance Use your skills to make an impact Required Qualifications - Bachelor's degree in business, finance, health care/administration, nursing (BSN), or a related field, or equivalent work experience. - Experience with Medicare Risk Adjustment and/or medical coding. - Experience with Medicare and/or managed care. - Understanding of NCQA HEDIS measures, PQA Measures, CMS Star Rating System, and CAHPS/HOS survey system. - Ability to drive interoperability and understanding of Consumer/Patient Experience. - Proven experience building relationships with physician groups and influencing execution of recommended strategies. - Strong communication and presentation skills, both verbal and written, with experience presenting to internal and external customers, including high-level leadership. - Focus on process and quality improvement, with an understanding of metrics, trends, and the ability to identify gaps in care. - Comprehensive knowledge of Microsoft Office Word, Excel, and PowerPoint. - Candidates must live in WA, MT, or UT. - Willingness to travel a minimum of 25% within region. - Must be able to work during 8:00 a.m. – 5:00 p.m. Monday – Friday according to Pacific (PST) or Mountain (MST) time zones. Additional Information Work At Home / Internet Statement: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. SSN Alert Statement: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $78,400 - $107,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Role Description As a Lead Services Solution Architect specializing in Networking solutions within the Solutions group, you will lead the development of enterprise networking services across: - Campus and branch modernization - SD-WAN transformation - Data center networking - Wireless and secure access enablement - Network management platforms - Lifecycle services You will translate customer requirements into structured, delivery-ready networking solutions and independently navigate clients through modern network architectures while developing competitive business cases, cost estimates, and risk-adjusted pricing strategies. In this role, you will lead technical discovery sessions to identify business drivers, technical requirements, environmental constraints, and operational dependencies, translating these findings into detailed scopes, activity-driven delivery plans, and commercial models. This role requires deep networking expertise and strong professional services discipline. As a senior individual contributor, you will serve as the deal “quarterback,” owning solution development from discovery through final approval prior to submission. You will align architects, sales teams, and delivery stakeholders to a unified, executable solution, ensuring technical accuracy, scope clarity, and commercial viability. Qualifications - Bachelor’s Degree required, Master’s degree preferred - A minimum of 10 years' progressive experience in a related field required - 10+ years of experience in customer engagement, solution design, or technology delivery, with 3 - 5 years of leadership experience - Ability to communicate and collaborate with senior client leaders, as well as internal WWT team members, driving towards a strategic solution - Demonstrated ability to drive innovation and conceive creative solutions to intricate or ambiguous problems within collaborative team settings - Technical mastery of one or more key domains - Team leadership skills, ability to orchestrate teams in developing multiple solutions Requirements - Up to 25% of the time Domestic and International Travel Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program