• Support the Development and Execution of 360° Integrated Marketing Campaigns, ensuring alignment across PR, partnerships, social, CRM, and on-site channels to deliver cohesive, high-impact launches • Assist in development and implementation of a comprehensive PR & Partnership strategy that aligns with our company-wide goals, enhancing our brand presence in key markets. • Partner with our external PR agency as well as any Partnership, and Licensing-related teams, ensuring alignment on objectives, timelines, and deliverables. • Coordinate the creation and distribution of press releases, media kits, and pr mailings to effectively communicate product launches and brand initiatives. • Assist in the planning and execution of in-person events, press and influencer activations, and other promotional activities to enhance brand visibility and engagement. • Gather and analyze data to assess campaign effectiveness, providing insights and performance metrics to both Scentbird leadership and the agencies for continuous improvement. • Lead product sampling and shipment tracking, organize meetings with key cross-functional teams, and ensure alignment on activations. • Identify and reach out to potential partners and collaborators that will help us reach new audiences. Create and maintain internal media lists and help build relationships with influencers and editors.

• Own a defined portfolio of mid-market and enterprise accounts with accountability for retention, expansion, and overall revenue growth. • Build and maintain strong relationships across customer organizations, including executive stakeholders. • Lead QBRs/MBRs to align on performance, roadmap initiatives, and growth opportunities. • Identify and drive upsell, cross-sell, and upgrade opportunities in partnership with Sales Directors and internal teams. • Develop and execute strategic account plans that support customer objectives and CommandLink revenue goals. • Maintain proactive communication to stay ahead of customer technology initiatives and position CommandLink as a long-term strategic partner. • Manage CRM, quoting tools, sales automation platforms, and KPI dashboards to ensure pipeline accuracy and performance visibility. • Act as the escalation point for commercial issues, ensuring fast resolution and clear communication. • Contribute positively to company culture while supporting cross-functional initiatives that enhance the customer experience. • Takes on additional responsibilities and projects as needed to support the success of the team and organization.

• Own a defined portfolio of mid-market and enterprise accounts with accountability for retention, expansion, and overall revenue growth. • Build and maintain strong relationships across customer organizations, including executive stakeholders. • Lead QBRs/MBRs to align on performance, roadmap initiatives, and growth opportunities. • Identify and drive upsell, cross-sell, and upgrade opportunities in partnership with Sales Directors and internal teams. • Develop and execute strategic account plans that support customer objectives and CommandLink revenue goals. • Maintain proactive communication to stay ahead of customer technology initiatives and position CommandLink as a long-term strategic partner. • Manage CRM, quoting tools, sales automation platforms, and KPI dashboards to ensure pipeline accuracy and performance visibility. • Act as the escalation point for commercial issues, ensuring fast resolution and clear communication. • Contribute positively to company culture while supporting cross-functional initiatives that enhance the customer experience. • Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Home Loan Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This requires time and attention to detail. This role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process. What you’ll do: Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication Responsible for processing, managing, and acting as the primary contact of a pipeline of refinance and purchase loans to meet closing deadlines and lock expiration periods. Maintain a progressing pipeline of Conventional, FHA and VA loans. Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers). Maintain and adapt to the changing mortgage guidelines. Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing. Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval. Adapt easily to change and provide interdepartmental support. Strive to exceed productivity expectations and standards. Set appropriate expectations and point of contact with realtors and other referral sources. Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.). Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.