This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Software Engineer role at Granicus is for developers growing their technical and software development skills developing products in a SaaS based environment. They take on challenging technical tasks and consistently make significant contributions to all areas of the Granicus product suite. Software Engineers are proficient in multiple different technologies and gain on-the-job experience applying their knowledge and experience in improving the design and quality of our products. They understand the deployment process and support our applications in all environments. As they gain expertise, they share their knowledge with the broader engineering team. What Your Impact Will Look Like - Design, develop, and maintain scalable backend services and APIs supporting data ingestion, transformation and analytics workloads - Work closely with other data engineers, analysts and product managers contributing to design discussion for data pipelines, caching and compute - Ensure reliability and observability with logging, metrics and alerting - Champion CI/CD automation and environment parity - Develop and orchestrate multi-agent systems, including LangFlow pipelines and agent-to-agent (A2A) communication - Deploy multi-agent systems to production with robust monitoring and failover mechanisms - Integrate agents with third-party tools like Salesforce, SharePoint, Slack, and internal business systems - Create responsive, user-friendly frontend components using React.js or similar frameworks - Implement real-time interfaces using SSE or WebSocket for dynamic data flows - Use observability platforms such as LangFuse to monitor agent performance and interaction logs - Mentor junior developers, conduct code reviews, and help drive system architecture decisions - Collaborate with cross-functional teams (AI/ML, DevOps, Product) in agile environments Qualifications - 8–12 years of full-stack development experience, with modern frameworks including node.js, React etc. - Strong experience with scalable backend services and APIs supporting data ingestion, transformation and analytics workloads - Proven experience building and deploying web frameworks - Strong understanding of and hands-on experience with agent-based systems, including: - Agent-to-agent (A2A) communication - LangFlow orchestration - Deploying multi-agent systems in production - Demonstrated experience in integrating agents with third-party systems (Salesforce, SharePoint, CRMs, or similar) - Frontend development experience using React.js, TypeScript, or other modern frameworks - Familiarity with agent observability tools such as LangFuse - Experience using developer AI tools such as GitHub Copilot, Winsurf, or equivalents Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey - A few culture highlights include: - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more - We bring in special guests from time to time to discuss issues that impact our employee population The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world.

• Guiding the technical direction of the team • Leading and supporting fellow iOS engineers • Collaborating with cross-functional teams to provide technical support and solutions • Building and maintaining infrastructure • Improving code health and architecture • Optimizing day-to-day developer activities

• Design, build, and operate shared cloud and networking platforms that support a modern, containerized, service-oriented architecture • Improve reliability, observability, security, and scalability through automation, standards, and well-considered abstractions • Engineer resilient and observable networking infrastructure that supports a diverse set of workloads across regions and environments • Build and maintain golden paths for compute, networking, and infrastructure to help teams deploy and operate services safely • Participate in operating production systems, including supporting releases, taking part in an on-call rotation, and contributing to incident response and follow-up work • Partner with application and platform teams to reduce friction in deployment, routing, monitoring, and scaling • Help evolve shared infrastructure tooling, APIs, and standards to improve reliability and developer experience over time • Evaluate new technologies and patterns with a focus on maintainability and operational health • Use automation and AI-assisted workflows to improve development and operational efficiency • Share context and learnings through documentation, design discussions, and mentorship

• Design, build, and support shared platform systems and tooling that help teams across SeatGeek develop and run services reliably • Partner with engineering and product teams to address performance, scalability, and reliability needs as our marketplace and business grow • Contribute to system reliability, observability, security, and scalability through automation and well-considered abstractions • Participate in operating production systems, including supporting releases, taking part in an on-call rotation, and responding to incidents and support requests with guidance and collaboration from the team • Collaborate across teams and disciplines to identify friction and improve how software is built and operated at SeatGeek • Help evolve internal platforms, APIs, standards, and shared tooling to improve reliability and developer experience over time • Participate in evaluating new technologies and patterns, balancing short-term needs with long-term maintainability and operational health • Use automation and emerging tools, including AI-assisted workflows, to improve development and operational efficiency • Share context and learnings through documentation, design discussions, and collaboration across teams