Taking People, Process and Technology to the Next Level
IT Infrastructure Support Engineer
Location
California
Posted
103 days ago
Salary
0
Seniority
Senior
Job Description
IT Infrastructure Support Engineer
Apogee Global RMS
- IT Support & Helpdesk - Provide Tier 1–2 technical support for desktops, laptops, printers, and mobile devices - Troubleshoot hardware, software, OS, and application issues - Set up, configure, and maintain user accounts, email, and access permissions - Respond to tickets, document issues, and ensure timely resolution - Support onboarding/offboarding of employees (devices, accounts, access) - Systems Administration - Install, configure, and maintain Windows/Linux servers and workstations - Manage Active Directory, user/group policies, and permissions - Monitor system performance, backups, patches, and updates - Maintain virtualization environments (VMware/Hyper-V or similar) - Ensure security best practices, antivirus, patching, and access controls - Document systems, procedures, and configurations - Network Administration - Configure and maintain LAN/WAN, switches, routers, firewalls, and Wi-Fi - Monitor network performance, uptime, and security - Troubleshoot network connectivity and performance issues - Manage VPNs, DNS, DHCP, and basic firewall rules - Assist with network upgrades, expansions, and improvements
Job Requirements
- 3+ years experience in IT support, systems administration, or network administration (or similar)
- Strong knowledge of: Windows (and/or Linux) environments ; Active Directory, user management, and permissions and Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).
- Experience troubleshooting hardware, software, and network issues
- Familiarity with virtualization, backups, and basic security practices
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- __**Nice-to-Have Skills: **__
- Certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco
- Experience with cloud platforms (Azure, AWS, Google Cloud)
- Experience with ticketing systems and IT documentation
- Scripting/automation (PowerShell, Bash, etc.)
- Experience in a growing or fast-paced IT environment
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