• Take ownership of a portfolio of key clients across the DACH region, acting as their go-to technical expert and trusted advisor. • Lead smooth onboarding experiences, guide product integrations, drive adoption, and ensure seamless day-to-day operations. • Troubleshoot technical challenges, coordinate with European teams, or run strategic check-ins to help clients get maximum value from Simply.TV. • Turn insights from the field into action, translating technical requirements into product improvements and collaborating closely with Product, Implementation, and Sales teams. • Spot opportunities for growth and expansion through upselling or cross-selling.

• Own client relationships and act as the main commercial and technical point of contact • Understand client goals and provide guidance on optimizing the use of Simply.TV’s data solutions • Identify opportunities for account growth (upsell, cross-sell, renewals) and work with Sales to execute • Monitor account health, usage metrics, and potential risks, taking proactive actions • Coordinate with Product and Engineering to resolve issues and deliver solutions while maintaining client communication • Document client interactions, account plans, and track open items to ensure transparency • Stay up-to-date on product updates, features, and industry trends

• Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments. • Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions. • Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform. • Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution. • Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction.

• Lead Technical Strategy and Solution Architecture • Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing • Design and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD • Identify areas of further system integration (API etc.) and assist with configuration • Build, document and execute tailored technical onboarding and adoption plans • Enable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics—to drive deeper platform use • Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence • Monitor and report on Platform usage patterns and performance. • Provide Validation and Health Check reports for existing customer environments • Lead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams • Translate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.) • Identify opportunities for feature expansion or additional module adoption through technical insight and usage analysis. • Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth.