• Support mission requirements for a structured approach to further develop, integrate, and sustain a scalable data ecosystem. • Manage global authentication support operations, ensuring efficient troubleshooting of user access issues. • Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures. • Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA. • Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies. • Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence.

Role Description Bei uns arbeitest Du nicht nur an Bits und Bytes, sondern verbesserst aktiv die Gesundheitsversorgung. Mit intellimago entwickeln wir Software, die Ärzt:innen den Rücken freihält, damit sie sich auf das Wesentliche konzentrieren können: den Menschen. Als Linux-Expert:in installierst und konfigurierst Du unsere Serverlandschaft und sorgst für ein stabiles, technisches Fundament. Dabei bist Du weit mehr als ein Admin im Hintergrund. Du bist unser Brückenbauer und die direkte Schnittstelle zum Kunden. - Kommunikation im Support, bei Schulungen oder der Optimierung unserer Workflows mit Empathie auf Augenhöhe. - Aktives Vorschlagen von Lösungen zur kontinuierlichen Verbesserung. - Pflege der Wissensdatenbanken und Erstellung von Anleitungen für komplexe IT-Prozesse. Einer Teilzeitanstellung steht auch grundsätzlich nichts im Wege, allerdings wäre es ideal, wenn Du wöchentlich mindestens 30h Deiner Zeit mit uns verbringst. Diese Position kann zu 100% aus dem Homeoffice ausgeübt werden. Qualifications - Ausbildung als Fachinformatiker:in oder mindestens 5 Jahre praktische Berufserfahrung in den IT-Bereichen. - Messerscharfe Logik und unbändige Lernbereitschaft. - Verantwortungsbewusstsein und unternehmerische Denkweise. - Deutschkenntnisse mindestens auf C1-Niveau. Requirements - Fähigkeit, Chancen zu erkennen und aktiv zu gestalten. - Teamgeist und Lust, gemeinsam an Lösungen zu arbeiten. Benefits - Super Team und flache Hierarchien. - Job Crafting/individuelle Arbeitsgestaltung. - Flexible Arbeitszeiten. - Weiterentwicklung. - Homeoffice/Mobiles Arbeiten. - Team Events. - Förderung der physischen und psychischen Gesundheit. - Betriebliche Altersvorsorge. - Betriebliche Krankenversicherung. - Dienstradleasing/Jobrad. - Hardwareleasing. - Mitarbeiterrabatte. - Betreuungkostenzuschuss/Kita-Zuschuss. - Erholungsbeihilfe. - Essenszuschuss. - Fahrtkostenzuschuss. - Auslandsarbeit.

Company Description Sensia is looking for a highly organized operations professional to provide effective leadership, strategy and coordination of the IT services provided for Sensia by its service providers. This position is a key role in the company's efforts to drive efficiencies for its employees, enhance the end-user experience and drive the “start-up” / small agile company culture. The successful candidate will be responsible for the oversight of all day-to-day IT operations for Sensia and work closely with the service providers to deploy continuous improvements as Sensia evolves and grows. The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified.  Reasonable accommodations to essential functions of the job will be made if necessary. Job Description Duties Functional Coordinate IT operations with the service providers to ensure delivery of timely and effective IT services that operate at a high level of stability and efficiency. Work with the IT service provider to optimize and improve local company networks and servers. Manage installations and upgrades of IT systems at Sensia facilities in close coordination with Global Real Estate Project Manager. Be the single point of contact for IT escalations. Ensure issues are resolved in a timely manner by the service provider. Provide support and guidance to Sensia employees globally. Oversee end user device inventory, replacement and delivery to users. Oversee the management, procurement and licensing of computer software applications driving common standards and best practises. Develop and coordinate manufacturing OT practises in coordination with parent company experience. Ensure backup of information and data to ensure recovery in event of system breakdown. Establish periodic operations reviews and reports. Reasonably challenge established standards to ensure that the correct technology is being applied for the best interests of Sensia. Be able to evaluate new technologies to advance deliverables. Excellent analytical skills & attention to detail. Develop and execute regular IT operations review with service. Leadership Execute technical and interpersonal skills. Develop and evolve Sensia specific IT policies and practices in coordination with Sensia Cyber Security Office. Effectively resolve conflict service provider to meet business goals. Independently identify, manage and mitigate risks, resulting in proactive contingency planning as required. Persevere through obstacles to achieve results and remove obstacles to facilitate Sensia success. Demonstrate confidence, maturity and flexibility in response to work challenges. Self-directed leader with ability to work with cross functional/global teams. Provide early and clear escalation of critical issues. Clear effective communication across all levels of the organization. Ability to integrate business needs with corporate policies and industry best practice. Qualifications Minimum Qualifications Proven operation management experience. Problem-solving aptitude. Bachelor's Degree in Computer Science, IT, or other relevant field. Willingness to travel globally as required. Desired Qualifications: IT Leadership experience. Experience managing out-sourced IT / other operations. Experience with system installation, configuration and analysis. Power Platform knowledge and experience in technologies like Power BI, Power Apps and Power Automate is desirable. Microsoft Azure and Office 365 certifications or proven experience. Knowledge of data protection operations and legislation (e.g. GDPR). Additional Information All your information will be kept confidential according to EEO guidelines.

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others. SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others. We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world. Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE,  Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations. In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks. Your main tasks will be: Infrastructure & Cloud Operate, maintain, and evolve the company’s IT infrastructure (data center / colocation and public clouds). Deploy and update applications in cloud environments; configure environments, networks, VPNs, firewalls, monitoring, and logging. Organize backup and data recovery processes. Deploy and support software in related cloud systems (e.g. IT helpdesk, support services). 3rd-party Providers & Software Implementation Coordinate third-party vendors during implementation and ongoing support of software solutions (IT helpdesk, MDM, SSO/IdP, monitoring, asset management, etc.). Define requirements, timelines, delivery plans, and control execution quality. for recommending successful applicants for positions in the company; 50% payment for professional training, international conferences and meetings ; Corporate discount for English lessons; ​ Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); ​ Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. Sounds good? Join us now!