• You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners. • Work closely with our Partner Sales Managers (PSM's) to support sales with highly technical Microsoft Channel Partners and MSP's (Managed Service Providers) • Help Nerdio partners with their first several account implementations • Assist fellow Nerdio Support Engineers with trouble tickets and problem solving • Collaborate with technical team members to maintain, design, and enhance current tools and processes • Contribute to technical knowledge base and documentation • Contribute to the creative process of product enhancements and new features • Collaboration towards creating meaningful metrics towards go lives, partner implementation and MRR goals.

Role Description The role of Engineer II, Information Engineering is responsible for designing, building, and operating scalable enterprise platforms that power internal teams across the organization. This role approaches technology challenges with an engineering mindset - developing automated, reliable, and secure solutions that reduce manual work and enable teams to operate efficiently at scale. Our mission is to design, build, and operate secure, scalable IT platforms and identity services that power the company. We leverage engineering, automation, and deep systems expertise to reduce operational overhead, increase reliability, and support long-term organizational growth. This engineer will focus on identity and access management, enterprise systems engineering, enterprise security, and automation-driven platform development, while supporting complex technical initiatives across the organization. The role requires strong technical expertise, architectural thinking, and the ability to translate business needs into scalable engineering solutions. Working closely with cross-functional teams, the engineer will help shape the technical direction of enterprise systems while promoting best practices in automation, infrastructure management, and system reliability. This role provides an opportunity to directly impact the productivity, security, and scalability of the company as we continue to grow. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of experience and certifications. - Strong programming and scripting skills in Python, PowerShell, and Bash. - Experience integrating systems using RESTful APIs, authentication frameworks such as OAuth, and common data formats such as JSON and YAML. - Proficiency with Infrastructure as Code (IaC) tools such as Terraform. - Experience working with CI/CD pipelines and version control systems (Git) to manage infrastructure, automation, and configuration changes. - Experience designing and maintaining system integrations and automation using APIs and event-driven workflows. - Solid understanding of networking fundamentals, troubleshooting, and system performance optimization. - Experience in identity and access management platforms, particularly Okta and Okta Workflows, and experience designing secure identity architectures. - Strong problem-solving abilities with a structured and analytical approach to designing technical solutions. - Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Requirements - Design and build automation-driven solutions and system integrations that reduce manual operational work and improve reliability across enterprise systems. - Develop and maintain internal platforms and services that support identity management, enterprise applications, and secure access to company resources. - Design, implement, and support networking and secure access technologies, including Zero Trust Network Access and identity-aware access controls. - Apply engineering best practices such as infrastructure as code, version control, testing, and CI/CD to enterprise systems and automation workflows. - Define and maintain architecture standards, design principles, and technical guidelines to ensure a consistent and scalable enterprise platform. - Collaborate with internal teams to understand business needs and translate them into secure, scalable engineering solutions. - Partner with Security and Compliance teams to support initiatives such as vulnerability management, patching, and incident response. - Contribute to technical planning and implementation of complex cross-functional technology initiatives. - Maintain documentation for system designs, integrations, and automation workflows to support long-term maintainability. - Provide technical mentorship and guidance to team members while promoting a culture of engineering excellence and continuous improvement. - Stay informed on emerging technologies and identify opportunities to improve platform reliability, security, and scalability. Benefits - AlphaSense is an equal-opportunity employer. - Commitment to a work environment that supports, inspires, and respects all individuals. - Reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances.

• Design and build automation-driven solutions and system integrations that reduce manual operational work and improve reliability across enterprise systems. • Develop and maintain internal platforms and services that support identity management, enterprise applications, and secure access to company resources. • Design, implement, and support networking and secure access technologies, including Zero Trust Network Access and identity-aware access controls. • Apply engineering best practices such as infrastructure as code, version control, testing, and CI/CD to enterprise systems and automation workflows. • Define and maintain architecture standards, design principles, and technical guidelines to ensure a consistent and scalable enterprise platform. • Collaborate with internal teams to understand business needs and translate them into secure, scalable engineering solutions. • Partner with Security and Compliance teams to support initiatives such as vulnerability management, patching, and incident response. • Contribute to technical planning and implementation of complex cross-functional technology initiatives. • Maintain documentation for system designs, integrations, and automation workflows to support long-term maintainability. • Provide technical mentorship and guidance to team members while promoting a culture of engineering excellence and continuous improvement. • Stay informed on emerging technologies and identify opportunities to improve platform reliability, security, and scalability.

• Execute enterprise wireless deployments in campus and office environments • Perform predictive and post-deployment wireless surveys (Ekahau preferred) • Collect site information and validate environmental conditions • Troubleshoot coverage, interference, roaming, and authentication issues • Configure SSIDs, RF profiles, and wireless security policies • Produce wireless deliverables including survey reports, heatmaps, and validation documentation • Execute standardized wireless deployment workflows aligned with service offerings • Escalate advanced RF design challenges and architecture exceptions to senior engineers • Configure and support enterprise LAN infrastructure supporting wireless services • Implement VLANs, trunking, Spanning Tree Protocol (STP), Link Aggregation (LACP), and basic Quality of Service (QoS) • Support static routing and OSPF environments • Troubleshoot Layer 1–3 connectivity issues • Assist with network upgrades, refresh projects, and lifecycle management • Maintain network documentation and topology diagrams • Support 802.1X authentication, RADIUS services, and Network Access Control (NAC) solutions • Assist with network segmentation and access control implementations • Follow established security, compliance, and change management standards • Complete ongoing security awareness training and comply with company policies to the requirements section • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts