Role Description As a Principal Support Engineer at Yubico, you will address complex technical challenges at the intersection of hardware, software, and global security standards to ensure customer security at scale. In this role, you will act as the technical lead of the US technical support team, reporting directly to and working closely with the Director of Technical Support, providing mentorship and strategic direction to maintain excellence in regional operations. You possess comprehensive expertise in Yubico’s core offerings, from the YubiKey ecosystem to our SDKs and professional services. You stay current with industry trends to develop actionable strategies that strengthen the support organization. Your contributions focus on long-term impact by establishing knowledge frameworks that improve problem resolution and prevention. Tasks & Responsibilities - Handle Critical Escalations: Serve as the final tier of support for the most complex, high-priority, and technically demanding customer issues globally. - Technical Leadership & Mentorship: Elevate the technical baseline of the entire support organization by mentoring junior and senior engineers, leading technical deep-dives, and conducting training sessions. - Bridge Support and Engineering: Work with Engineering, QA, and Product teams to identify bugs, replicate edge-case issues, and advocate for product improvements based on customer impact. - Knowledge Management: Author, review, and maintain high-quality internal and external documentation, knowledge base articles, and troubleshooting guides. - Process & Strategy Optimization: Contribute to Technical Support team strategies, designing and implementing improved processes to enhance time-to-resolution and overall organizational efficiency. Qualifications - 10+ years of experience in technical support, engineering, or a related cybersecurity field. - Proven expertise in troubleshooting hardware and software integrations, with a deep understanding of core authentication concepts. - Demonstrated experience in a technical leadership or mentorship role, with the ability to uplift the skills of a diverse group of support engineers. - Exceptional ability to distill complex technical topics into clear, actionable documentation and guidance for both internal teams and external customers. Requirements - Previous experience in domain administration, including advanced knowledge of Active Directory Certificate Services deployment and advanced troubleshooting is strongly preferred. - Advanced knowledge of industry standards such as FIDO2, WebAuthn, PIV, OpenPGP, OATH-TOTP and PKCS11. - Previous experience leading or coordinating support operations within the US market or other global regions. - A history of developing new troubleshooting methodologies or automated tools that significantly improved support scalability. - Relevant industry certifications (e.g., CISSP, Security+, Microsoft Identity and Access Administrator). - Scripting and automation experience (Python, PowerShell, Bash, etc.) to build support tools or automate repetitive tasks. - Previous experience working with hardware tokens or HSMs (Hardware Security Modules). Benefits - Freedom and Flexibility: Work 100% from home or choose to work hybrid/onsite. - Wellness benefit: 1,200 CAD per year. - Continuing Education Stipend: $3,000 USD. - Paid Time Off: 15 days vacation. - Sick Days: 10 days. - Occupational Pension: Yubico offers a pension fund and contributes up to 5% of base salary. - Company Health Insurance: Health insurance offered to employees (medical and dental).

Role Description This is a high-ownership, high-impact role. As the Senior Payments Engineer, you will serve as a founding technical voice on the orchestration platform — architecting systems, making consequential infrastructure decisions, and owning a significant portion of the payments stack from the ground up. You will work alongside the CTO and business leadership to translate complex payment industry dynamics into elegant, scalable engineering solutions. This is not a role for an engineer who has simply consumed payment APIs. We are looking for someone who has built the infrastructure that others sit on top of — and who is ready to do it again at speed. What You'll Do - Platform Architecture & Design - Architect and build a next-generation payment orchestration layer that abstracts across multiple gateways, processors, and acquiring relationships. - Design intelligent routing engines that optimize for authorization rate, cost, latency, and risk tolerance at the transaction level. - Own the technical vision for gateway abstraction — enabling the business to add or swap processors without disrupting merchant integrations. - Core Payments Engineering - Build and maintain robust implementations of card authorization flows, settlement pipelines, tokenization/vaulting, and recurring billing infrastructure. - Integrate directly with payment processors and acquirers via their native APIs (Adyen, Stripe, and others), handling edge cases, retries, idempotency, and failure modes. - Manage the full payment lifecycle: authorization, capture, void, refund, dispute, and chargeback handling at scale. - Infrastructure & Reliability - Design distributed, fault-tolerant systems capable of handling high-volume transaction loads with sub-second latency requirements. - Implement observability frameworks — metrics, alerting, and tracing — specific to payment flows so the business has real-time visibility into authorization rates, decline reasons, and system health. - Establish engineering standards, runbooks, and on-call practices for payments infrastructure. - Security & Compliance - Ensure the platform is built and maintained to PCI DSS standards, working with internal and external QSAs as required. - Architect fraud prevention and risk control layers that protect merchants and the business without creating unnecessary friction for legitimate transactions. - Implement tokenization and encryption best practices for cardholder data handling. - Cross-Functional Leadership - Collaborate with product, operations, and risk teams to translate business requirements into technical specifications. - Provide technical mentorship and guidance to junior engineers as the team scales. - Contribute to vendor evaluation and partnership decisions with processors, gateways, and acquiring banks. Qualifications - 5+ years of backend engineering experience, with at least 3 years focused on payments infrastructure (not simply payments API consumption). - Direct, hands-on integration experience with Adyen and/or Stripe at the API and platform level — understanding their terminal APIs, webhooks, dispute flows, payouts, and edge-case behaviors. - Demonstrable experience building payment orchestration, gateway abstraction, or multi-processor routing systems. - Deep knowledge of card processing: authorization request/response flows, ISO 8583 or equivalent message formats, settlement file handling, chargeback lifecycle, and acquiring bank relationships. - Strong proficiency with backend engineering fundamentals: RESTful and event-driven API design, distributed systems, asynchronous processing, and database design for financial data. - Hands-on experience with tokenization, card vaulting, network tokens, and recurring billing / subscription payment models. - Working knowledge of PCI DSS compliance requirements and their engineering implications (scope reduction, P2PE, tokenization strategies). - Experience implementing fraud prevention controls, velocity checks, risk scoring, and chargeback prevention tooling. - Proven ability to build for reliability: idempotency, retry logic, circuit breakers, and graceful degradation in payment-critical systems. Key Technical Skills - Adyen APIs - Stripe APIs - Payment Orchestration - Gateway Abstraction - Card Authorization Flows - Settlement & Reconciliation - Tokenization / Vaulting - Recurring Billing - PCI DSS - Fraud & Risk Controls - Distributed Systems - API Architecture - Event-Driven Design - High-Volume Processing - Observability Bonus Experience (Nice to Have) - Experience operating within or building for merchant acquiring, sponsor bank, ISO/MSP, or Payment Facilitator (PayFac) models. - Background working with high-volume, real-time transaction environments (millions of transactions per day). - Familiarity with alternative payment methods: ACH/bank transfers, digital wallets (Apple Pay, Google Pay), BNPL, or international payment rails. - Prior experience building payment gateway technology, gateway routing engines, or processor-agnostic payment platforms from the ground up. - Knowledge of interchange optimization, BIN management, or acquiring economics. - Experience in regulated fintech environments and working alongside compliance, legal, and risk functions. Who You Are - You think in systems. You don't just write code — you architect infrastructure that others will build on top of for years. - You are deeply curious about the payments ecosystem and stay current with network rules, processor updates, and industry trends. - You are comfortable with ambiguity. Early-stage infrastructure work requires judgment calls; you make them thoughtfully and communicate them clearly. - You take ownership. When something is broken or underbuilt, you identify it and fix it — without needing to be asked. - You communicate with clarity. You can explain complex payment flows to non-technical stakeholders and write documentation that engineers actually use. - You care about correctness. In payments, bugs cost money. You build with the attention to detail that financial systems demand. Why This Role - Greenfield infrastructure opportunity: you will architect systems from scratch, not inherit a legacy codebase. - Direct impact on company trajectory: this role shapes the core technical foundation of a rapidly growing payments business. - Mission-aligned merchant focus: the platform serves businesses that traditional acquirers underserve — your work has tangible market impact. - Collaborative culture: a team of operators who value direct communication, authenticity, and getting things done. - Competitive compensation, equity participation, and a remote-friendly work environment.

Role Description A growing UK Managed Service Provider is currently seeking a professional and technically strong Out of Hours Engineer to join their remote support team based in South Africa. This role is focused on supporting managed service clients outside standard business hours. The successful candidate will assist with: - Technical support - Incident management - Microsoft 365 administration - Monitoring alerts - User access issues - Escalations and urgent support requests The role requires someone who is: - Professional and customer focused - Comfortable working independently - Calm under pressure - Technically capable - Strong with communication and documentation - Comfortable working evenings, weekends and public holidays on a rotational basis Working Hours - Early morning support shifts - Evening support shifts - Weekend and public holiday support - Rotational out-of-hours support Candidates must be fully comfortable with shift-based and after-hours work. Duties & Responsibilities - Provide remote technical support to managed service clients - Respond to incidents, outages and urgent support requests - Support Microsoft 365 users and systems - Handle password resets, MFA support and user access requests - Monitor backups, alerts and infrastructure notifications - Escalate critical incidents where required - Maintain accurate ticket updates and documentation - Work within company security and operational procedures Qualifications - Previous experience within an MSP, IT Service Desk or Technical Support environment - Microsoft 365 / Office 365 support experience - Active Directory or Microsoft Entra ID administration - Experience with ticketing systems and remote support tools - Basic networking knowledge including DNS, DHCP, VPN and TCP/IP - Strong communication and customer service skills - Stable fibre internet connection for remote work - Ability to work independently and manage incidents professionally Requirements - ITIL knowledge or certification - Microsoft Certifications (MS-900, AZ-900, SC-900 etc.) - Experience with security alerts, backups or monitoring systems - Firewall or endpoint security experience - Previous out-of-hours or on-call support experience

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You play an important role in the department, maintaining systems and performing tasks and activities that support our continuous improvement (CI) processes and culture. You help with data collection, ensure its accuracy, promote CI progress and keep track of the department KPI scorecards. How you will contribute You will: - Provide training on CI tools and techniques. You will also help departments follow our established daily management system (DMS) - Help teams collect data or extract it from the system to support CI activities and the DMS - Facilitate root-cause analysis to address identified losses and departmental KPI scorecard gaps - Establish new work standards to sustain improvement - Train and qualify colleagues on CI tools and new work standards resulting from CI activities What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: - CI and high-performance work systems experience - Strong facilitation and communication skills to support team discussions on CI activities - Application of lean and/or TPM tools in a factory or operations environment - Ability to manipulate and validate data in manual and automated systems - Mastery of Excel and other data analytics tools - Organized and disciplined to support and educate on the DMS process - Logical and structured thinking to extract insights from data More about this role Education / Certifications: - Bachelor degree in Engineering - IL6S certification is an asset Job specific requirements: - Food manufacturing expereince is preferred - IL6S expereince or certification is an asset - The role requires proficiency in project management Work schedule: - Regular business hours M-F (on-site0. May require flexibility for some off-shift flexibility due to business requirements Salary and Benefits: The expected base salary range for this position is $69,800 to $87,250 CAD depending on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible to participate in a highly competitive bonus program with a target of 8% with the possibility for overachievement based on performance and company results. Mondelez also offers several generous employee benefits (some subsidized or fully paid for by the company), including health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, and enhanced vacation and holiday entitlements. AI may be used as part of the recruitment process and in accordance with local laws. This posting is for a current vacancy. No Relocation support available Business Unit Summary With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging. Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging. Job Type Regular Process excellence Business Capability