• Ensure that all the trainings are conducted as per the plan by ops/client • Support Ops SMEs/trainers in conducting the training • Prepare and maintain various process/Training related documents in English • Maintain the database for all the trainings conducted over the last 2-3 years • Provide relevant data as and when necessary • Adhere to the requirements of supervisors • Create contents of the process with the coordination of Ops as per the training and process requirements • Proactively manage performance and enhance performance of team based on defined KPI's • Assess training needs, provide training opportunities and train new hires and existing staff • Provide subject matter expertise • Timely escalation of people issues, maintaining discipline • Incentive/Performance Management monitoring

Meet the Team Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios. Your Impact We are seeking a visionary Software Engineers to join our newly formed Autonomous Security team. This is not a traditional "monitor and patch" role. In this position, you will be at the forefront of the next evolution of cybersecurity: Autonomous (AI) Security Team. Your mission will be to design, build, and deploy AI agents that act as autonomous security researchers and first responders. You will move our security posture from "Human-in-the-loop" to "Human-on-the-loop," creating a self-healing infrastructure that identifies, tests, and mitigates vulnerabilities at machine speed. - AI Agent Development: Build and fine-tune LLM-based agents to perform automated vulnerability research and code analysis. - Autonomous Remediation: Develop "self-healing" pipelines that automatically generate, test, and deploy security patches and dependency updates via Kargo and ArgoCD. - Threat Mitigation: Design AI-driven logic to detect anomalous traffic patterns and autonomously update WAF rules or service mesh configurations to neutralize external threats in real-time. - Pipeline Integration: Integrate AI security tooling directly into our CI/CD lifecycle, ensuring that security is an automated, invisible, and frictionless part of the development process. - Security Orchestration: Build the "nervous system" that connects security scanning tools (Snyk, Wiz, etc.) with AI agents to prioritize and resolve alerts without manual triage. Minimum Qualifications - DevSecOps Expertise: demonstrated ability in DevOps or Security Engineering, with a deep understanding of CI/CD, Kubernetes, and cloud-native security. - AI/ML Familiarity: Demonstrable experience (or strong project portfolio) working with Large Language Models (LLMs), Prompt Engineering, or building Agentic workflows - Automation Mastery: Expert-level proficiency in Python or Go, and experience with Infrastructure as Code (Terraform, Pulumi). - Cloud-Native Stack: Hands-on experience with Kubernetes, Service Mesh (Istio/Linkerd), and GitOps tools (ArgoCD, Kargo). - Security Mindset: Solid understanding of the OWASP Top 10, CVE lifecycles, and modern exploit techniques. Preferred Qualifications - Familiarity with vector databases (Pinecone, Milvus) for security context retrieval. - Familiarity with "Policy as Code" (OPA/Rego). Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

• Lead the design, optimization, and continuous improvement of a national facilities network, applying industrial engineering principles to improve workflow efficiency, site performance, and operational outcomes • Leverage analytics, data, and reporting to identify inefficiencies, optimize resource utilization, and inform executive decision-making across the portfolio • Partner cross-functionally with Operations, Finance, Compliance, and Analytics to drive process improvements, operational alignment, and scalable solutions • Lead and execute a long-term facilities strategy aligned with organizational growth and M&A initiatives • Oversee site selection, acquisition, design, and build-out of new locations, ensuring optimal layout and operational efficiency • Direct major construction, renovation, relocation, and redesign projects across multiple sites • Develop and manage multi-year capital and operating budgets for all facilities, driving cost optimization and financial performance • Oversee lease negotiations, renewals, and real estate contracts to secure favorable terms • Establish strategic vendor and contractor relationships to optimize cost and service delivery • Ensure compliance with regulatory, safety, environmental, and accreditation standards across all sites • Lead and develop facilities staff and external contractors to drive performance, accountability, and operational excellence

• Design, code, test, and maintain COBOL programs for mainframe applications • Work with mainframe systems and associated technologies to ensure optimal performance and reliability • Analyze business requirements and system specifications to develop effective and efficient COBOL solutions. Identify and troubleshoot issues, providing timely resolutions • Collaborate with cross-functional teams, including business analysts, systems analysts, and other developers, to ensure seamless integration of COBOL applications within the broader IT ecosystem • Create and maintain comprehensive documentation for all COBOL programs, ensuring clarity and ease of understanding for other team members • Conduct thorough unit testing of developed code to ensure its functionality, reliability, and compliance with established standards • Identify opportunities for performance optimization and implement necessary improvements to enhance the overall efficiency of COBOL applications