• Define and maintain scalable, secure, and high-performing architecture for SAP Commerce Cloud implementations. • Own architectural decision‑making for the team, ensuring alignment with enterprise standards and modern engineering best practices. • Serve as the technical mentor and day‑to‑day oversight for development team consisting of two internal developers and future outsourced development pod. • Lead code reviews, define coding standards, and enforce internal development processes. • Lead the implementation, optimization, and ongoing management of DevOps practices. • Bring source‑control repositories fully in‑house and maintain branching, tagging, and release standards. • Build, optimize, and maintain CI/CD pipelines supporting SAP Commerce Cloud deployments. • Implement automated testing and quality‑gate checks where feasible. • Guide and support development of SAP Commerce Cloud extensions and customizations. • Provide expert knowledge on Java/Spring and front-end frameworks used within SAP Commerce Cloud. • Design and oversee integrations with ERP, CRM, payment providers, and other enterprise systems using RESTful APIs and event-driven patterns. • Ensure platform scalability, stability, and performance through proactive monitoring and tuning. • Establish internal development processes, documentation standards, and operating procedures for the team. • Support sprint planning, backlog grooming, and estimation activities in an Agile environment. • Work directly with internal business stakeholders to clarify requirements, translate them into technical solutions, and ensure successful delivery. • Ensure compliance with enterprise security standards and industry best practices (e.g., OWASP). • Oversee secure coding practices and system hardening activities. • Support production troubleshooting, root cause analysis, and high‑severity incident resolution.

• Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services. • Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs). • Analyze technical and competitive considerations, defining actions to meet customer expectations in the sales cycle by uncovering customer long-term goals and requirements and crafting solutions that build towards the desired end goals. • Maintain strategic relationships with Customers, Internal Sales & Delivery management, acting as a trusted advisor to drive business growth.

• Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services • Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs) • Analyze technical and competitive considerations, defining actions to meet customer requirements in the sales cycle and through a consultative approach provides enhanced business outcomes beyond initial customer expectations • Maintain strategic relationships with Customers, Internal Sales, and Delivery management, acting as a trusted advisor to drive business growth • Maintain relationships with Key strategic partners and maintain at least five (5) partner technical certifications • Practice ownership of your assigned territory by establishing a regular cadence with Fortinet / customers and assisting Sales with territory strategy planning • Act as a subject matter expert in multiple families of products and solutions • Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other SSAs • Develops content to effectively train coworkers in formal training as well as team huddles

• Customer Engagements and Validation – Qualify and validate technical requirements ensuring solution fit and implementation plans are aligned to the customer’s needs and strategic priorities. • Customer Relationship Management – Manage customer relationships, advocating for customer interests and addressing issues promptly to maintain high satisfaction and loyalty. • Technical Leadership and Sales Support – Support technical validation aspects of sales opportunities, demonstrating product knowledge to drive successful engagements and technical closure. • Business Development and Revenue Growth – Help drive adoption of PTC CAD solutions, identify new opportunities, and collaborate with internal teams to expand software usage and drive ARR growth. • Trusted Advisor – Provide technical advice based on industry, market, PTC and enterprise transformation knowledge.