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SmithRx

SmithRx is a tech-forward PBM committed to changing the way pharmacy benefits are managed.

Community Development Analyst

Community ManagerCommunity ManagerFull TimeRemoteSeniorTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Community Development Analyst

SmithRx

• Translate qualitative customer and prospect insights into actionable quantitative data within our CRM to further the depth and quality of our community relationships. • Architect a scalable framework for relationship tagging that balances depth of insight with ease of use across teams • Proactively identify and resolve Salesforce data gaps, partnering with the sales team to drive sustainable data quality improvements • Own the build and ongoing maintenance of key databases, ensuring data is consistently entered, organized, and ready to activate • Manage the intersection of data across platforms (e.g., ensuring relationship and network data in Polinode aligns with and is enriched by what lives in Salesforce and other tools) • Evaluate existing workflows and lead initiatives to automate or streamline inefficiencies • Establish and maintain SOPs and documentation that help the team scale, including things like tear sheets pre-event, post-event upload protocols, and other repeatable processes that keep the team moving efficiently • Support leadership in cultivating a network where relationships are actively nurtured, not just tracked • Map and maintain relationship data across people, companies, and consultants to surface connection opportunities and referral pathways • Conduct Relationship Gap Analysis to surface unknown and dormant relationships in the network and trigger re-engagement workflows to deepen community ties for leadership • Track market intelligence such as RFP activity and procurement cycles that create strategic value across the network • Assist leadership in identifying where the community has gaps, momentum, or untapped potential • Track engagement patterns across the network to help leadership prioritize where to invest time and relationships • Build reporting that keeps leadership informed on referral exchanges, pending opportunities, and follow-up needs

Job Requirements

  • 5–7 years in a role centered around relationship management, strategic partnerships, network development, or other similar field
  • Proficiency in Salesforce and data visualization tools
  • Analytical mindset with a track record of improving systems, not just managing them
  • Genuinely curious about people, networks and how relationships drive business outcomes

Benefits

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • Paid Company Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

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