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Thrive

NextGen Technology Services

Systems Administrator

System AdministratorSystem AdministratorFull TimeRemoteSeniorTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishAzureDNS

Job Description

Systems Administrator

Thrive

• Provide remote support across diverse, multi-tenant environments • Handling escalated incidents and complex service requests. • Advanced troubleshooting and implementing changes • Coordinate with other teams and serve as an escalation point • Maintain clear client communication • Analyze and document unfamiliar client server, workstation, and network environments • Support and troubleshoot diverse computing environments • Perform rapid root-cause analysis of workstation-, server-, and network-level incidents • Troubleshoot and resolve high-level incidents independently • Utilize appropriate software utilities for resolution • Set and manage client expectations throughout the process • Guide clients on applications and best practices • Develop, document, and help implement client standards

Job Requirements

  • 3–5 years in IT support/operations, including MSP or multi-tenant experience
  • Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint
  • Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs)
  • Experience with endpoint security (EDR/AV), backup/DR, patch management.
  • Proficient with PowerShell scripting and automation.
  • Strong incident management, change control, and documentation.
  • Excellent written and verbal communication, documentation, and time-management skills
  • Ability to work independently and collaboratively in a team environment.
  • Availability to work after hours or participate in on-call rotations as required.
  • Excellent customer service skills

Benefits

  • Remote support across diverse, multi-tenant environments
  • Guidance, training and experience necessary to build a lucrative career

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2K develops interactive entertainment for handheld gaming systems, console systems, personal computers, and mobile devices. The gaming and entertainment company

Qui nous sommesGearbox Studio Québec rassemble une équipe de talents d’exception, animés par la passion de créer des jeux vidéo primés et emblématiques. Nos univers riches prennent vie à travers des récits transmédia, des expériences en direct et des produits dérivés, offrant aux joueurs des aventures immersives inoubliables. Notre studio est reconnu pour son travail sur des franchises à succès comme Borderlands, Tiny Tina’s Wonderlands et Brothers in Arms, ainsi que pour le développement continu de licences cultes telles que Duke Nukem, Risk of Rain et Homeworld. Gearbox a également des bureaux au Canada, dans les villes de Québec et Montréal. Gearbox Studio Québec est fier de faire partie de 2K, un label d’édition de Take-Two Interactive Software, Inc. (NASDAQ : TTWO) Pour en savoir plus, visitez www.GearboxSoftware.com. 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Gearbox Entertainment has become widely known for developing successful game franchises such as Borderlands, Tiny Tina’s Wonderlands, and Brothers in Arms, as well for continued development of acquired properties including Duke Nukem, Risk of Rain, and Homeworld. The company was founded as Gearbox Software in 1999 by a team of industry veterans and is headquartered in Frisco, Texas. The Gearbox Entertainment Company is proud to be part of 2K, a publishing label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). For more information, visit www.GearboxSoftware.com. What We Are Looking ForGearbox, the developer of hit titles such as Borderlands, Brothers In Arms, and Battleborn, is seeking a System/Network Administrator to join our IT team. Based in our Quebec City studio, you will ensure the services you support remain stable, secure, and high-performing. 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Nice-to-Haves - Concrete experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions). - Knowledge of Public Clouds (AWS, Azure, or GCP). - Experience in the video game industry, including an understanding of build cycles and performance constraints. - Mastery of an advanced scripting language (Python, Go, Bash, or PowerShell). About Gearbox Studio QuébecGearbox Studio Québec is an independent AAA game developer. We strive to maintain a balance between ambitious projects, a human-sized team, and personal fulfillment. We reward merit-based work and offer numerous benefits: group insurance, RRSP contributions, specialized training, flexible time management, and the most generous profit-sharing program in the industry. Gearbox Entertainment is committed to ensuring that all team members work in an environment free from discrimination and harassment, and one that reflects the diversity of the world it strives to entertain. As an equal opportunity employer, Gearbox Entertainment does not discriminate against applicants or employees on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, or genetic information, or any other status protected by applicable law. Gearbox Entertainment is also committed to providing reasonable accommodations to qualified individuals to participate in the job application process, to perform the essential functions of a job, and to enjoy the benefits and privileges of employment equal to those enjoyed by individuals without disabilities. If you need a reasonable accommodation at any point during the job application process, please contact us for more information. Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts. #LI-Hybrid

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