Role Description Wir kümmern uns in allen gesetzlichen, branchenspezifischen und individuellen Belangen ganzheitlich um die Gesundheit der Menschen in Unternehmen: von der strategischen Zielsetzung bis zur Umsetzung und Auswertung. Praktisch unterstützen wir unsere Kunden dabei, ein Betriebliches Gesundheitsmanagement im Unternehmen zu implementieren und so die Gesundheit der Mitarbeiter langfristig zu fördern. Gesundheit, Zufriedenheit und Erfolg sind die Ergebnisse unserer Arbeit. Für unser Mutterunternehmen sind wir auf der Suche nach einem Mitarbeitenden Officemanagement 100% remote. - Du sorgst dafür, dass im Kundenmanagement alle organisatorischen Abläufe reibungslos funktionieren. - Mit deinem strukturierten Arbeitsstil behältst du auch bei mehreren Themen gleichzeitig den Überblick und unterstützt das Team zuverlässig im Tagesgeschäft. - Eigenständige Betreuung und Organisation zentraler E-Mail-Postfächer (Bearbeitung, Priorisierung und Weiterleitung von Anfragen). - Erfassung, Pflege und Nachverfolgung von Begehungs- und Jahresberichten. - Unterstützung bei der Koordination und Einarbeitung von Werkstudierenden sowie Sicherstellung eines transparenten Aufgabenmanagements. - Übernahme administrativer Tätigkeiten, z. B. Pflege von Listen, Bearbeitung von Tagesnachweisen und Unterstützung bei Kundenanfragen. - Vorbereitung, Dokumentation und Nachverfolgung von Meetings sowie offener Maßnahmen. - Terminplanung und Koordination unserer Hotline für Großkunden. - Kontinuierliche Optimierung organisatorischer Prozesse im Kundenmanagement. Qualifications - Du arbeitest strukturiert, organisiert und behältst auch in dynamischen Situationen den Überblick. - Du überzeugst durch eine sorgfältige, zuverlässige und lösungsorientierte Arbeitsweise. - Du kommunizierst freundlich und professionell mit Kunden und Kolleg. - Erste Berufserfahrung im Office-Management, in der Verwaltung, Sachbearbeitung oder im Einkauf ist von Vorteil. - Sicherer Umgang mit MS Office, insbesondere Excel (z. B. XVERWEIS, SVERWEIS, Filter- und Sortierfunktionen sowie Tabellenpflege). - Selbstständige Arbeitsweise und Freude daran, Verantwortung zu übernehmen. Benefits - Unbefristete Festanstellung in einem erfolgreichen und zukunftssicheren Familienunternehmen. - Flexible Remote-Arbeit mit geregelten Arbeitszeiten für eine ausgewogene Work-Life-Balance. - 30 Tage Urlaub. - Flache Hierarchien, kurze Entscheidungswege und ein wertschätzendes Miteinander. - Abwechslungsreiche Aufgaben mit viel Gestaltungsspielraum und Eigenverantwortung. - Langfristige Perspektive in einem wachsenden Unternehmen. Company Description SICHER. INNOVATIV. DIGITAL. Argumed bietet Ihnen moderne Lösungen rund um Arbeitssicherheit, Arbeitsmedizin und psychische Gesundheit. Dabei bieten wir unsere Leistungen branchenübergreifend und bundesweit an. Von der Grundbetreuung über betriebsspezifische Leistungen und Workshops bis hin zur allgemeinen Organisationsberatung - bei uns erhalten Sie alle Leistungen zuverlässig aus einer Hand.

Role Description We are hiring a Business Analyst to strengthen our Intake, Lead Operations, and Marketing team by owning reporting, reconciliation, and proactive analysis across lead sources, campaigns, and the intake funnel. This role ensures accuracy in lead counts, marketing spend, and conversion data, surfaces performance insights, and creates scalable reporting solutions that empower the entire team. The ideal candidate is mid-level, highly analytical, and able to take full ownership of results with minimal oversight. They are adept at spotting trends across paid media and intake performance, building actionable reports, and anticipating issues before they become problems. Over time, this role may evolve into a companywide business analyst position, with broader responsibility for insights and reporting across teams. Location: Remote (must be available 9am – 5pm ET) What you'll do - Lead & Marketing Reporting & Reconciliation - Lead Data Reconciliation: Own the process of reconciling lead counts and spend between ad platforms (Google, Meta, TikTok), call tracking, and our intake/CRM systems (Litify, Salesforce), resolving discrepancies independently. - Custom Reporting: Deliver accurate, stakeholder-ready reports on lead volume, cost per lead (CPL), cost per acquisition (CPA), and intake funnel performance, while continuously improving report templates and workflows. - Call Center & Intake Performance Monitoring - Baseline & Monitoring Ownership: Own baseline establishment and ongoing monitoring for call center KPIs — connection rates, speed-to-lead, time-to-answer, agent conversion, turn-down and rejection patterns, and no-undialed-lead compliance. - Proactive Alerting: Be the first to know when something's off: build the reports, set the thresholds, and surface deviations proactively. Leveraging automations are a plus. - Proactive Analysis & Insights - Issue Detection: Monitor conversion rates, lead quality, and profitability by channel, campaign, lead type, and field values to proactively spot risks (e.g., spend waste, declining lead quality, intake bottlenecks) and opportunities. - Performance Analysis: Provide insights into campaign and channel profitability, bid/pricing effectiveness, attribution accuracy, and lead monetization trends from click through signed case. - Self-Serve Reporting: Build dashboards and recurring reports that give marketing, intake, and leadership visibility into critical KPIs such as spend pacing, CPL, intake-to-retainer conversion, SLA compliance without requiring manual analysis each time. - Scalable Insights: Develop frameworks for analyzing trends that can be reused across campaigns, channels, and case types. - Operational Excellence & Financial Control - Accuracy Safeguarding: Ensure all reconciliations, reallocations, and reports are error-free and backed by clear data sources across ad platforms, call tracking, and intake/CRM systems. - Process Improvement: Identify inefficiencies in reporting and reconciliation between marketing spend, lead delivery, and intake outcomes, and create scalable solutions that save time and reduce errors. - Collaboration: Support the Director of Performance Marketing, Director of Operations, and the Intake leadership team by taking on data-heavy work, freeing leadership to focus on strategy, channel growth, and team performance. - Cross-Functional Support - Internal Communication: Participate in marketing, intake, and finance threads to share reconciled numbers, reporting deliverables, and updates related to budget reallocations and lead quality. - Vendor & Partner Interaction: Join occasional calls with software vendors, media vendors, lead suppliers, or call center partners to clarify data, while leaving strategic and contract discussions to leadership. Qualifications - 4–6 years in business analysis, marketing analytics, intake/lead operations, or related analytical roles. Experience in legal case acquisition, performance marketing, lead generation, or call center reporting is strongly preferred. - Master-level proficiency with Excel/Google Sheets (pivot tables, lookups, complex formulas) and reporting dashboards (e.g., Looker, Omni, Tableau, Power BI). Hands-on experience pulling and reconciling data from ad platforms (Google Ads, Meta Ads, TikTok Ads) and intake/CRM systems (Litify, Filevine, Salesforce, HubSpot) is required. SQL is a plus. - Strong ability to slice and dice data across channels, campaigns, lead types, conversion stages, and profitability metrics, and to reconcile discrepancies between platforms, call tracking, and CRM data. - Comfortable building repeatable reports, dashboards, and using AI or automation to accelerate data comparison, attribution analysis, and anomaly detection. - Self-driven and able to take responsibility for results with little oversight, quickly becoming the go-to person for marketing and intake reporting. - Clear, concise written skills for frequent cross-functional updates and internal reports shared with marketing, intake, and finance stakeholders. - Ability to learn new systems quickly and thrive in a fast-moving environment where channel mix, campaigns, and priorities shift rapidly. - Extremely detail-oriented and accuracy-obsessed. - High ownership, proactive problem-solver who identifies and communicates issues before others see them. - Curious and driven to dig into data until key insights emerge — especially across the messy seams between ad platforms, call tracking, and CRM data. - Comfortable in a support role, enabling leadership to focus on higher-level channel strategy and team management. - Comfortable owning operational monitoring — not just pulling numbers on request, but proactively establishing what "normal" looks like, collaborating on the alerts or recurring reports to catch drift, and being the one who raises the flag. - Growth-oriented, eager to expand from marketing and intake reporting into companywide business analysis. Benefits - Uncapped quarterly profit-sharing bonuses based on company performance. - 100% company-paid monthly premiums for Fortune 500 level quality insurance plans for you and any/all dependents (US based employees): - medical (Aetna) - dental (Guardian) - vision (Guardian) - 100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees): - $500 free FSA company contribution, even if $0 employee contribution. - 401k plan with full company match of up to 6% of salary and no vesting period required (US based employees). - Unlimited paid time off with planned role/responsibilities coverage. - Work from home equipment budget (at company's discretion). - Forever remote work environment.

• Provide on-call support, including after-hours support, for team and customers following the Franciscan Alliance support model • Collect information regarding potential system enhancement needs • Troubleshoot and repair customer-reported application problems • Work with vendors in implementing, upgrading, supporting and troubleshooting applications • Follow organizational practices for incident, change and requests management • Act as a Franciscan Alliance applications expert to assist with the creation of training programs • Research, analyze, and present information regarding potential system enhancement needs • Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams • Facilitate business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow • Maintain and configure the application parameters to ensure Franciscan Alliance applications function according to customers’ specifications

Role Description Responsible for successful set-up and implementation of EPIC software and subsequent upgrades relative to billing and claims. Analyzes user requirements, procedures, and problems in order to automate or modify existing systems. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. - Creation and maintenance of Epic Master Files as assigned, including builds, tests and debugging. - Identifies potential system problems and training opportunities related to Epic. - Assists in testing for monthly updates and annual release upgrades. - Consults appropriate reference materials to verify proper outcomes. - Provides guidance and advice to all levels of users within technical expertise. - Works with end users in billing and collections units to understand needs and requirements in order to recommend solutions. - Prepares and maintains documentation of new processes and workflows. - Communicates changes and updates to end-users. - Researches technology and identifies ways to automate current processes or make necessary system enhancements/changes in order to streamline processes. - Builds, tests, troubleshoots, and maintains software. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Regular and dependable attendance. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. Qualifications - High school diploma or GED. - Five (5) or more years of related work experience. - Knowledge of CMS/ARC clinic operations and billing & collections functions and how they interrelate (preferred). - Experience with Epic billing and registration modules (preferred). - Must become Proficient or Certified in Epic Resolute, Prelude or related module approved by Management within 12 months of employment. Requirements - Ability to work independently, with minimal supervision. - Strong computer skills (proficiency in Microsoft Word and Excel). - Excellent customer service skills. - Excellent interpersonal & problem solving skills. - Ability to work in a team environment. - Strong analytical and problem solving skills. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to align own actions with those of other team members committed to common goals. - Excellent verbal and written communication skills. - Ability to manage competing priorities. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate factual information. - Ability to organize thoughts and ideas into understandable terminology. - Ability to apply common sense in performing job. - In-depth knowledge of CMS/ARC clinic operations and billing & collections functions and how they interrelate. - In-depth knowledge of Billing and Collections in either a clinic or ambulatory setting. Work Schedule Monday through Friday from 8am to 5pm.