Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role We're seeking a senior program manager to lead the sponsor bank partnership and program for Cash App Card and Square Banking deposit products. Reporting to the head of Issuing Bank Program Management/Partnerships, you will own the sponsor bank partnership and be accountable for the outcomes of the bank program. You will hold internal and external stakeholders accountable to SLAs and obligations, and collaborate with internal owners for networks, processors, servicing/Reg E, fraud/risk, compliance and product to deliver secure, compliant, and scalable results. This is a senior level role where you'll be expected to be the voice of the bank partnership, both internally and externally. You will own the bank partnership end-to-end, including gaining approvals for new products and services. Expect to standardize, templatize, and streamline how we work, while continuously improving with a builder's mindset. You Will Own the bank program and outcomes: Serve as the single-threaded leader for the sponsor bank relationship and program; define and run the engagement model (governance, SLAs, decision rights, change control), ensure obligations are met, and be accountable for program performance, partner satisfaction, and partnership health. Proactively identify opportunities to strengthen the relationship, increase partner value, and create efficiencies and improvements, both internally and externally. Program governance and accountability: Design and implement clear RACI, intake processes, and cadenced forums (steercos, weekly ops, and QBRs with scorecards). Hold internal and external stakeholders to commitments and timelines. Establish decision-making frameworks that enable speed while maintaining rigor. Program execution: Own the end-to-end program delivery lifecycle. Ensure bank notifications and approvals for incidents and program changes, including new products and services; coordinate remediation, approvals, and evidence capture across all work streams. Maintain a comprehensive requirements and obligations tracker-you own the process, timeline, and results.

• Oversees the management of a team of Cloud Architects, System Administrators, System Engineers, and Technical Project Managers • Reviews all Service Level Agreements (SLA), Addendums, and cost estimates prepared for customer projects • Serves as the principal point of representation and liaison with C2E customers on operational matters

• Own the integrated program plan across Operating Model, Tooling, Functional Execution, Operational Readiness, and KPI/Reporting workstreams; manage milestones, interdependencies, critical path, and resourcing. • Coordinate across global functions (Sales, Product, Services Onboarding, Custody, Funds, Securities Finance, CitiService/Coverage, Technology, and Utilities) to ensure synchronized design and implementation. • Establish and run the governance cadence: prepare materials for ExCo, Steering Committee, Operating Committee, and workstream forums; maintain RAID, decision logs, action tracking, and escalation pathways. • Drive delivery of a unified Target Operating Model (TOM) and supporting SOPs, RACI, process maps, and controls; ensure consistent sign-offs and auditability. • Lead implementation of Single Intake & Deal Management, including landing slots, triage/prioritization mechanisms, and standardized mobilization practices. • Oversee development and adoption of standardized product catalogues detailing services, platforms, reporting formats, data requirements, and transfer mechanisms. • Partner with Technology to deliver integrated workflow and tooling improvements, including automation, data/process quality controls, status tracking, and reporting dashboards. • Ensure operational readiness: training, procedure rewrites, readiness criteria, test frameworks, connectivity/migration coordination, and cutover planning with minimal BAU disruption. • Implement a harmonized change management framework to manage analysis, delivery, testing, documentation, and transition to BAU across Investor Services lines. • Own the central KPI & reporting framework: define metrics, deliver dashboards and thematic insights, and enable continuous improvement across onboarding performance and lifecycle. • Drive the adoption and implementation roadmap, including phased rollout, resource planning, risk/control updates, and post-implementation stabilization. • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing and reporting control issues with transparency.

Job Summary & Responsibilities Qualifications Want to learn more about Consulting Services? Check us out on our platform: https://www.wwt.com/consulting-services Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $195,000 to $220,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you have any questions or concerns about this posting, please email taposting@wwt.com. #LI-TB1 Preferred Qualifications Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Solutions Consulting & Engineering (SC&E) Team and why join? Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth.  Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges. Position Overview This role serves as an execution leader for Clients Cloud & Data Center Migration initiative. The Program Director partners closely with Cloud & Data Center Migration Leads to translate strategy into execution, establish strong governance, and ensure predictable delivery across a complex, multiworkstream transformation. The role combines senior program leadership discipline with hands on execution ownership, acting on behalf of the client to drive outcomes across cloud, infrastructure, applications, security, and vendors. Key Responsibilities Program & Transformation Leadership Serve as the overall cloud migration leader for large, multi-year hybrid cloud transformation engagements at strategic enterprise customers Partner with executive stakeholders to work with WWT teams to define transformation vision, success metrics, and phased roadmaps aligned to business outcomes Support the established program governance, operating cadence, financial oversight, risk management, and executive reporting structures and report on our performance Act as a trusted advisor to senior client leadership, providing guidance on strategy, sequencing, investment trade-offs, and risk mitigation Program Strategy & Delivery Ownership Manage the overall Cloud & Data Center migration roadmap , milestones, and success metrics across all program workstreams Translate executive objectives into executable delivery plans (waves & phases of the program) Ensure alignment between: Cloud strategy, Data center exit timelines, Application modernization readiness, Infrastructure and operational preparedness Drive a disciplined delivery cadence (monthly planning, weekly commitments, daily priorities as needed) CrossWorkstream Orchestration Act as the integration layer across infrastructure, application development, security, networking, operations, finance, and vendors Identify and manage interdependencies between workstreams Resolve conflicts in priorities, sequencing, and resource allocation Ensure workstreams progress in a coordinated, end to end manner , not as isolated efforts Governance & Executive Communication Lead executive level reporting , including RAG status, KPIs, Migration velocity and progress indicators for the program. Run core governance forums, including Steering committees, Executive leadership readouts, Milestone and readiness reviews. Surface risks early with clear mitigation paths and decision options . Provide crisp, outcome focused updates to senior sponsors and stakeholders Risk, Dependency & Issue Management Maintain a single, integrated RAID view across all workstreams Anticipate systemic risks, including: Capacity and resourcing constraints, Tooling and platform readiness, Application and infrastructure alignment, Security and compliance gates Drive mitigation actions to closure and remove blockers through escalation and cross organizational coordination Operational Readiness & Migration Execution Ensure thru workstream owners’ foundational capabilities are in place to support migration execution, including cloud, infrastructure, and operational readiness (as implied across workstreams) Oversee wave planning, sequencing, and readiness validation for migrations Coordinate execution across internal teams and vendors / systems integrators to support go lives and stabilization, including driving a command center for migrations Delivery Leadership & Discipline Provide hands on coaching to program and workstream leaders on: Planning rigor, RAID ownership, Executive communication Standardize core program artifacts (status, scorecards, risk logs, runbooks) Review plans for realism and completeness; step in directly when execution is off track Model strong operational discipline and delivery behaviors across the program