• Shape product roadmaps and user stories, prioritizing features for seamless experiences and market validation. • Partner with engineering, design, and PMs in fast sprints to prototype, test, and deploy capabilities. • Record screencasts and product videos of new features to showcase functionality and drive adoption. • Own facets of product marketing, like messaging, demos, and materials that communicate product value clearly. • Collect user feedback, run market research, and analyze metrics to refine backlogs and boost retention. • Build onboarding guides, training resources, and playbooks for product usage, operations, and recruitment. • Shadow customer interactions, synthesize insights, and align with C-level on priorities and dashboards.

Role Description The Sales Operations Product Manager is accountable for the end-to-end (E2E) sales workflow within Salesforce CRM and the experience of the global user population operating within that workflow. This role owns the strategy, roadmap, and execution model that ensures sales processes are optimized, scalable, and aligned with enterprise priorities. Serving as the primary business owner of the workflow, this individual drives alignment between executive strategy, sales operation’s needs, end users and IT delivery while leading a team of Business Process & Analysts (BPA) & SMEs to execute against a continuous product development lifecycle. Responsibilities - E2E Workflow Ownership - Accountable for the full lifecycle and performance of a defined E2E sales workflow (e.g., lead-to-opportunity, quote-to-cash, forecasting and prospecting) - Owns the user experience for the global population operating within the workflow - Ensures consistency, scalability, and standardization across regions and business units - Strategy & Vision Alignment - Owns the creation, maintenance, and communication of the E2E workflow strategy and vision - Aligns product strategy with corporate and executive priorities - Acts as the single point of accountability for ensuring the workflow delivers measurable business value - Roadmap & Prioritization - Translates strategic vision into a clearly defined, actionable roadmap - Establishes near-term and long-term priorities aligned to business outcomes - Makes monthly prioritization decisions on user stories and enhancements in support of roadmap delivery - Balances competing demands across regions, functions, and technical constraints - Performance & Outcomes Management - Defines and maintains KPIs and success metrics tied to development and changes to existing sales workflows that depict digital product team success and alignment with business priorities (e.g., user support tickets, digital product team outcomes) - Continuously monitors and communicates workflow performance to stakeholders and leadership - Uses data and insights to drive continuous improvement in process and system capabilities - User Engagement & Feedback Loop - Maintains a strong, continuous connection with the end-user community - Establishes and operates a structured engagement model including: - Regular focus groups - Standardized intake and feedback processes - Direct engagement with key users and stakeholders - Translates feedback into actionable product enhancements and priorities - Team Leadership (BPA & SMEs) - Leads a team of Business Process & Analysts & SMEs responsible for supporting both strategy and execution - Ensures the team effectively: - Investigates user feedback and business issues - Defines and documents requirements and user stories - Partners with IT to design and assess solutions - Grooms backlog items and prioritizes stories for development - Pushes prioritized work into digital product teams working with product owners on monthly sprint cycles - Develops and maintains training content and delivery - Manages efforts using project management methodologies - Maintains continuous knowledge growth on technology and approach for E2E sales - Cross-Functional Delivery - Partners closely with IT, Sales, Marketing, Partner Delivery, and other stakeholders to ensure successful solution delivery - Ensures clear separation of business-owned process design and IT-owned technical implementation - Participates in Agile ceremonies including backlog grooming, sprint planning, and UAT - Facilitates global stakeholder alignment through relationship building and align cross business unit roadmaps - Salesforce Platform Optimization - Leverages Salesforce capabilities (Sales Cloud, CPQ, automation tools, reporting, and AI) to support workflow optimization - Ensures proper governance, data integrity, and platform scalability - Identifies opportunities for automation and simplification - Understands how to manage tech debt ensuring system optimization Qualifications - 7–12+ years of experience in Sales Operations, Product Management, or Salesforce platform ownership - Deep expertise in Salesforce CRM (Sales Cloud required; CPQ and analytics preferred) - Demonstrated experience owning end-to-end business processes at scale - Proven ability to translate executive strategy into product roadmap and execution - Experience leading cross-functional teams and influencing senior stakeholders - Strong analytical, problem-solving, and decision-making skills - Strong understanding of boundary systems that influence and enhance the sales experience, including: - Marketing automation platforms (e.g., lead management, campaign attribution) - Partner Relationship Management (PRM) systems - Customer Success / Customer Lifecycle Management tools - Advanced working knowledge of Microsoft and Macintosh workstation environments, including productivity, file management, and system-level efficiencies - Proficiency with enterprise collaboration tools (e.g., Teams, SharePoint, Slack, Miro, Confluence) to drive cross-functional engagement - Familiarity with wireframing and prototyping technologies (e.g., Figma, Lucidchart, Balsamiq) to support UX-driven solution design - Demonstrated ability to stay current on industry best practices, emerging technologies, and trends in sales operations, CRM platforms, and digital product management and adoption Preferred Qualifications - Experience leading global sales process standardization efforts - Salesforce certifications (Admin, Advanced Admin, Platform App Builder, Architect, CPQ Specialist) - Familiarity with Agile product management and sprint-based delivery models - Experience with AI-driven sales tools (e.g., Einstein AI, Data Warehouses, LLM) - Background in UX/UI design or digital experience optimization Key Competencies - End-to-end ownership mindset with strong business accountability - Strategic thinking with disciplined execution - Strong stakeholder engagement and influence - Data-driven decision-making - Deep focus on user experience and adoption - Ability to lead through ambiguity and competing priorities - Strong systems thinking across interconnected sales and customer ecosystem platforms - Continuous learning mindset with focus on industry trends, tools, and innovation Success Metrics - Measurable improvement in E2E workflow performance and efficiency - Increased global user adoption and satisfaction - Alignment of delivered capabilities to strategic priorities - Predictable and effective monthly sprint delivery - Strong engagement and feedback loop with the user community - Improved data quality, reporting accuracy, and operational insights Benefits - Medical, dental and vision - Health Savings Account - Health Care and Dependent Care Flexible Spending Accounts - Life, Accident, Disability insurance - Business Travel Accident and Business Travel Health - 401(k) Plan - Flexible Time Off, Paid Holidays - Paid Family Leave - Discounts, Perks - Tuition Reimbursement - Adoption Assistance - ESPP (Employee Stock Purchase Plan) - Restricted Stock Units

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. About the Position As a Senior Product Manager at Vetcove, you’ll be at the heart of enhancing and scaling the platforms that power veterinary clinics and their pet parents. You will own high-impact product initiatives end-to-end, from defining strategy and roadmap to execution and post-launch optimization. You will drive cross-functional alignment, lead complex initiatives, and proactively identify opportunities to improve user experience, operational efficiency, and long-term platform scalability. You will monitor product performance and feedback, oversee robust quality assurance processes, and remove roadblocks that impact customer growth and retention. You will work closely with internal team members including account managers, onboarding associates, engineering, data, design, and support. You will also build strong relationships with external stakeholders, including veterinary clinics and pet parents. You will play a critical role in defining product vision, evaluating tradeoffs, and assessing strengths, opportunities, and risks associated with software products and services. This isn’t just another product role—it’s an opportunity to shape the long-term strategy of a platform trusted by thousands of veterinary professionals. If you're passionate about solving meaningful challenges at scale, leading cross-functional teams, and delivering measurable business impact, we’d love to have you on board. About Our Team We’re a fast-moving team solving big challenges in an industry rapidly embracing technology. Our platform powers the day-to-day operations of veterinary clinics, from medical records to online shopping, but our mission goes beyond software—we’re creating a better, more efficient way for clinics to serve their patients As a Product Manager, you’ll work closely with engineers, onboarding specialists, and support teams to bridge the gap between product and users. Your insights will drive improvements, ensuring our platform evolves to meet the ever-changing needs of veterinary clinics and pet parents What You’ll Do - Drive Product Strategy & Roadmap: Define and own product strategy for key areas of the platform, translating company goals and customer insights into a clear, prioritized roadmap. - Lead Complex Initiatives: Oversee large, cross-functional projects from discovery through launch and iteration, ensuring on-time delivery and measurable impact. - Turn Feedback & Data into Action: Synthesize qualitative feedback and quantitative data to identify opportunities, validate hypotheses, and inform strategic decisions. - Optimize Product Performance: Establish and monitor KPIs, analyze product performance trends, and lead initiatives to improve adoption, engagement, retention, and revenue outcomes. - Strengthen Cross-Functional Alignment: Partner with engineering, design, data, onboarding, and support to align on requirements, scope, tradeoffs, and success metrics. - Elevate Product Documentation & Processes: Create detailed product requirement documents, user stories, and technical specifications to ensure clarity and execution excellence. - Ensure High-Quality Delivery: Lead comprehensive QA processes, define acceptance criteria, and uphold a high bar for user experience and product reliability. - Mentor & Influence: Provide guidance to junior product managers and influence stakeholders across departments to foster strong product thinking throughout the organization. - Drive Go-to-Market & Enablement: Partner with internal teams to ensure successful launches, create training materials, and support feature adoption across customers and internal stakeholders. What We’re Looking For - Experience: A four-year college degree and 5+ years of progressive product management experience, including ownership of complex product areas and demonstrated success delivering strategic, cross-functional initiatives that drive measurable business impact in a SaaS or technology-driven environment. - Skills: Proven ability to define and execute product strategy, manage multi-quarter roadmaps, lead discovery and experimentation efforts, and partner closely with engineering and design to ship scalable, high-quality solutions. - Strategic Thinker: Strong track record of setting long-term product vision, balancing short-term wins with long-term platform investments, and making principled tradeoffs aligned with company objectives. - Data-Driven Decision Maker: Advanced analytical capabilities with experience defining KPIs, building business cases, leveraging experimentation frameworks, and using data analytics tools to inform prioritization and measure success. - Execution Excellence: Extensive experience writing detailed product requirement documents, leading sprint planning and backlog grooming, managing stakeholder expectations, and delivering complex launches with operational rigor. - Strong Communicator & Influencer: Exceptional written and verbal communication skills, with experience influencing senior stakeholders and driving alignment across diverse, cross-functional teams. - Customer-Obsessed: Deep commitment to understanding user workflows, conducting research and interviews, and translating insights into impactful product improvements. - Organizational Leadership: Demonstrated ability to operate effectively in a fast-paced environment, manage competing priorities, mentor junior team members, and lead without direct authority. - Tech-Savvy: Strong understanding of technical architecture, APIs, integrations, and system design considerations; comfort engaging in technical discussions and evaluating implementation tradeoffs. Benefits (Full Time Roles) - 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events The typical base pay range for this role across the U.S. is: $120,000/year - $190,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $150,000 - $175,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: - Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! - Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! - It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! - Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! - If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Role Description As a Senior Product Manager on Hertz’s Billing team, you will lead the development of products that deliver a seamless, transparent billing experience for our customers. Your work will focus on building trust in the Hertz brand while reducing exposure to bad debt. You will drive the vision for a modern billing platform, leveraging intuitive, self-service digital experiences to eliminate friction, increase clarity, and reduce customer anxiety throughout the journey. This role requires strategic vision and hands-on leadership in defining product roadmaps, collaborating with cross-functional teams, and delivering seamless, customer-centric digital experiences. You will collaborate with engineering and design teams to build scalable solutions and ship features in a complex environment. Your role will involve modernizing legacy applications, managing technical debt, and integrating various systems to enhance customer experience. - Define and prioritize product features that will enable the growth and scale of Hertz's initiatives. - Execute against long-term product roadmap, coordinating with operations, engineering, design, and data science teams both domestically and internationally. - Integrate AI tools and features into the product development process. - Work closely with the strategy, operations, and go-to-market teams to ensure a consistent and holistic approach from pilot to scaled solutions. - Communicate across constituencies: within cross-functional teams, broadly within Hertz internally and externally (customers, partners, candidates, etc.). - Ensure a consistent customer focus in research, planning, and decision making. - Articulate and systematically test product hypotheses. - Navigate complex decision-making using product data and key performance indicators. - Identify and implement metrics for estimating the impact of changes to existing risk management platforms and tools. Qualifications - Bachelor’s degree in a highly quantitative field (Applied Mathematics, Operational Research, Probability and Statistics, etc.) required; Master’s degree preferred. - 5+ years of product management experience required. - Experience building or managing dynamic pricing systems, pricing experiments, or monetization features in consumer-facing digital businesses. - Demonstrated ability to translate data and insights into pricing decisions and product features. - Strong communication skills; ability to work with cross-functional partners to gather requirements and explain outcomes. - Strong product sense; ability to align work with business objectives and make appropriate tradeoffs. - Learning mentality; ability to pick up new skills as needed and demonstrate curiosity about new technologies. - Ability to own product strategy, roadmap, and execution for a product of limited to moderate complexity. - Strong analytical and problem-solving skills, with comfort working closely with Data Science and Engineering teams. - Proven track record of delivering measurable revenue, margin, or attach rate improvements. Requirements - We expect the starting salary to be around $150,000 with annual bonus and profit-sharing eligibility. The actual salary will be determined based on years of relevant work experience. Benefits - 40% off any standard Hertz Rental. - Paid Time Off. - Medical, Dental & Vision plan options. - Retirement programs, including 401(k) employer matching. - Paid Parental Leave & Adoption Assistance. - Employee Assistance Program for employees & family. - Educational Reimbursement & Discounts. - Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.