• Assisting our external customer base via phone calls, chats, email and customer portal • Diagnose, troubleshoot and resolve application, configuration and workflow questions and potential issues • Being a business partner for our customers by understanding and consulting on all functional and configuration aspects of Updox • Properly escalate potential issues, as needed, to the next level • Communicate in a cheerful, helpful, and professional manner with both internal stakeholders and our customers • Precisely document required details of assigned tickets while tracking tickets through various stages of completion • Work cross-departmentally with multiple teams to find, analyze, and resolve client issues. • Represent the voice of the customer by sharing customer feedback about our products and service • Be a change agent by proactively identifying and communicating areas of improvement to leadership • Utilize team tools and company knowledge base to research and resolve customer concerns • Provide a World Class Customer Experience by seeking to understand the customer’s concerns with empathy • Actively participate in developing the company knowledge base • Strive to meet or exceed individual, department and corporate goals • Continuously seek opportunities to grow in Updox and industry knowledge

• Partner with business stakeholders to understand business objectives, processes, and value streams, and translate them into architectural implications • Develop and maintain business capability models and map capabilities to applications, data, and technologies • Support technology strategy and road-mapping, aligning initiatives to business priorities and outcomes • Contribute architectural insight to investment planning and prioritization discussions • Maintain visibility into the application and technology portfolio, including lifecycle status • Identify redundancy, technical debt, and modernization opportunities across the portfolio • Support rationalization efforts, including cloud migration, platform consolidation, and vendor optimization • Collaborate with product, platform, and delivery teams to guide lifecycle decisions • Develop and maintain enterprise and domain reference architectures, standards, and reusable patterns • Review solution designs for alignment with enterprise architecture principles and security requirements • Ensure architectural decisions consider scalability, resilience, security, and operational supportability

Role Description Intetics Inc. is looking for an Incident Editorial Specialist to join our dynamic night shift editorial team and work on real-time traffic incident editing for a global mapping platform. - No prior experience required — we provide full training. - It’s a great way to start your career in IT and gain experience on international projects. - This is a full-time, remote role. - You’ll work with English-language data, applying clear rules and maintaining focus during night shifts. Qualifications - B1+ level English proficiency - High attention to detail, especially under time pressure - Confident working with multiple tabs/windows, fast typing - Punctual, focused, and reliable — essential for night shift work Company Description Intetics Inc. is a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions.

• Build and maintain IT infrastructure and tech stack that scales with LangChain’s growth • Drive automation initiatives to reduce toil and improve efficiency using scripts, APIs, and workflow tools • Implement monitoring and documentation practices that enable operational excellence • Own identity strategy, implementing secure, scalable access controls • Administer Mac fleet using Kandji MDM • Identify and implement security enhancements across SaaS stack • Provide support to employees globally across hardware, software, networking, and IT tools • Deliver great onboarding experiences for new hires