Role Description We are seeking a Senior Systems Administrator to join our team. Working at NT Concepts means that you are part of an innovative, agile company dedicated to solving the most critical challenges in National Security. If meaningful work, initiative, creativity, and continuous self-improvement are important to your career, join our growing team and discover What's Next for you. NT Concepts is seeking a Senior Systems Administrator to support the DoD enterprise Military Housing system. This complex system of 34 web-based modules is used by over 10,000 active users to meet the housing needs of over 2.5 million service members, DoD civilians, and their families. Clearance: Active Secret clearance. Location/Flexibility: Local to the DC Metro Area, Remote Flexible. Responsibilities: - Serve as the primary administrator for SAP Business Objects (BOXI) on Windows Server, including installation, configuration, patching, upgrades, troubleshooting, and performance monitoring. - Support and maintain Dynatrace for application and infrastructure monitoring; configure dashboards, alerts, and integrations; analyze performance data and assist with incident root cause analysis. - Implement and support DNS changes as required for application and infrastructure needs; coordinate with network teams to ensure proper DNS resolution and network connectivity. - Support Splunk SIEM for log aggregation, monitoring, and security compliance; maintain forwarders, indexes, and dashboards; assist with log analysis for troubleshooting and audit purposes. - Provide backup support for F5 Big-IP/Big-IQ load balancer administration, including configuration changes, SSL certificate management, and troubleshooting application delivery issues. - Administer Windows/Linux servers, VMware/ESXi, Nutanix, NetApp, Tintri, and cloud-integrated infrastructure across on-premise and DoD/Navy-approved cloud environments. - Remediate ACAS findings; apply STIGs; ensure compliance with DoD and Navy cybersecurity requirements. - Review, test, and apply quarterly OS, Oracle, and application patches; track and remediate vulnerabilities. - Manage user accounts in Production, QAE, and Staging; administer Jira/Confluence access; reset SFG and privileged accounts. - Operate and maintain Commvault/Hyperscale backup infrastructure; conduct quarterly DR exercises; manage off-site tape process. - Manage TLS/SSL certificate lifecycle using Digicert; maintain certificate inventory across all environments. - Track, renew, and procure software support agreements and hardware (Oracle, Red Hat, F5, Cisco, Commvault, VMware, etc.). - Prepare monthly Hosting Technical Slides; produce metrics reports; maintain ISCP, SBC, and POAM documentation. - Execute scheduled and emergency maintenance windows; participate in CMB/System Manager meetings; manage planned and unplanned outages. Qualifications - Clearance: Active Secret clearance. - Location/Flexibility: Local to the DC Metro Area or Norfolk, VA area. Remote Flexible. Must be willing to travel to Norfolk, VA as needed. - Bachelor’s degree (BA/BS) in a technical discipline and Minimum of 10 years of relevant IT experience, with demonstrated expertise in hosting, systems administration, and enterprise application support in a DoD or similar environment. - Certification: Must have or obtain a CompTIA Security+ or DoD 8140-equivalent certification within 6 months of hire. - Hands-on experience with SAP Business Objects (BOXI 4.3+) administration on Windows Server. - Experience with Dynatrace or similar application/infrastructure monitoring tools. - Experience with Splunk administration and log analysis. - Experience with DNS management and network troubleshooting. - Experience with F5 Big-IP/Big-IQ or similar load balancer technologies. - Strong experience with Windows Server and Linux administration. - Experience with VMware/ESXi, Nutanix, NetApp, Tintri (virtualization and storage). - Experience with Oracle Database patching, configuration, and AuditVault. - Experience with Commvault backup and recovery operations. - Experience with Cisco networking and switch management. - Demonstrated ability to ensure DoD STIG compliance and remediate ACAS vulnerabilities. - Experience with Jira and Confluence administration. - Experience with certificate management (Digicert or equivalent). - Familiarity with DoD cybersecurity frameworks and IA processes. - Experience with DoD procurement processes (PR/ITPR submissions). - Strong technical writing skills for documentation and reporting. Preferred Qualifications - Experience supporting DoD or Navy IT systems. - Familiarity with eMH (enterprise Military Housing) or similar enterprise systems. - DoD 8570/8140 compliance (e.g., Security+, CISSP, or equivalent). - Experience with Azure or other DoD-approved cloud environments. - Familiarity with Camunda, RSA, Agiloft, or Dynatrace. Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 50 pounds at times. Company Description Founded in 1998 and headquartered in the Washington DC Metro area, NT Concepts is a private, mid-tier company with clients spanning the Intelligence and Defense communities. We deliver end-to-end data and technology solutions that advance the modernization, transformation, and automation of the national security mission—solutions with real impact developed in a strong engineering culture that encourages technical growth, leadership, and creative “big idea” problem-solving. Employees are the core of NT Concepts. We understand that world-changing concepts happen in collaborative environments. We are a company where talented teams work together using innovation and expertise to solve our clients’ most critical challenges. Here, you’ll gain competitive benefits, opportunities to bolster your skills and develop new abilities, and a company culture dedicated to support and service. If joining a stable company with strong professional growth opportunities resonates with you, and you seek vital, mission-driven projects that use your specific talents, we’d love to have you move forward with us.

• Manage and improve our cloud-based SaaS environment • Independently manage core platforms (e.g., Microsoft 365, identity systems) • Resolve complex issues • Drive automation and process improvements to scale IT operations • Administer key security platforms including Arctic Wolf, Zscaler, Okta, and Mimecast • Continuously evaluate, improve, and tune security tools to strengthen security posture • Monitor alerts, logs, and system health • Lead or assist in security incident response

Title: Contact Center as a Service/AWS Connect System Administrator Senior Locations: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY. Department: Systems Administrator/Engineer Job Description: Responsibilities & Qualifications Responsibilities - Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3. - Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines. - Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication. - Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime. - Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards. - Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration. - Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements. - Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers. - Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos. - Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems. Required Skills and Experience - Active Top Secret Clearance - Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration. - In lieu of AWS Connect, experience with any Contact Center as a Service (CCaaS) platform such as Azure Contact Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect/GTC, RingCentral, Vonage Contact Center. - Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation. Relevant Azure or any secure GovCloud environment can be substituted for AWS experience. - Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing. - Experience working in an Agile organization (Scrum, Kanban, Jira, Confluence, or preferably SAFe.) Preferred Experience - 3+ years of AWS, Azure, or Google cloud infrastructure experience, preferably within GovCloud or similar secure environments. - 7+ years of experience administering Linux systems - Hands-on experience automating cloud infrastructure using Ansible, Terraform, CloudFormation, or similar. - Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls. - A background in telecom/VoIP (Avaya, Cisco, Vonage etc) is helpful but not required. Overview TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Location: Candidates must reside in one of our approved hiring states within the United States. - Remote or In-Person: 100% remote/nationwide (with one initial visit to Clarksburg, WV – travel reimbursed) - Type of environment: Office - Noise level: Medium - Work schedule: Schedule is an 8-hour day shift Monday – Friday. - Core work hours are 9:00 a.m. through 4:00 p.m. ET. - 8-hour shift hours for the team as a whole can be staggered between the hours of 6:00 a.m. and 6:00 p.m. ET. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE - Active Top Secret Clearance Required - US Citizen OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. #rmote #telework #linkedin #LI-Remote (turn font to white)

Role Description - Manage and maintain internal accounts, access, and admin panels (email systems, CRM, internal tools) - Handle day-to-day technical and operational tasks (setup, migrations, troubleshooting, integrations) - Work with various SaaS tools and quickly learn new systems when needed - Communicate with external providers (e.g. platforms, infrastructure services) - Support internal teams by resolving ad-hoc requests and operational issues - Assist with documentation, contracts, and basic process management - Research and implement new tools or solutions when required Qualifications - Experience in System Administration or similar roles - Strong problem-solving mindset and ability to work independently - Comfortable working with different tools, systems, and admin interfaces - Ability to learn fast and handle tasks you haven’t done before - Proactive, reliable, and detail-oriented - English B2–C1 (working level) - Based in Portugal Requirements - Innovative environment: Work within a forward-thinking iGaming tech team focused on modern engineering practices. - Growth opportunities: Take ownership of operational processes and contribute to building internal company infrastructure. - Remote flexibility: Fully remote role with an international, results-oriented team. - Location: Portugal. - Compensation: Based on expectations, skills, and experience. - B2B contract via Deel.com