Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Expert Hardware / RTL Engineer – SystemVerilog / Verilog Type: Contract Compensation: $110–190/hour Location: Remote Commitment: 20–40 hours/week Role Responsibilities - Apply RTL expertise to evaluate technical tasks against real-world professional standards. - Review intricate code-level situations and provide precise, structured written assessments. - Work inside Docker-based repositories, running and interpreting programmatic and CI-style checks to ensure a sound engineering environment. - Provide clear written rationales explaining your expert judgments. - Complete well-defined, time-bounded tasks with explicit evaluation criteria. Qualifications - Must-Have: 5+ years of professional or research RTL experience in SystemVerilog or Verilog. - Hands-on depth in RTL design, testbench/UVM verification, FPGA or ASIC work, and EDA toolchains (Vivado, Quartus, Synopsys, Cadence). - Comfort working in Linux/Docker-based repo environments and reading automated/CI checks. - Ability to articulate not just what code does but why it's correct or idiomatic, clearly in writing. - Preferred: Engineers from semiconductor, telecom, defense/aerospace, national-lab, or academic backgrounds. Requirements - Hourly contractor - Paid weekly via Stripe Connect Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process Details - For any help or support, reach out to: support@mercor.com - PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description Join us on a journey of endless possibilities at Strada, where we believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. As an SAP Payroll Implementation Consultant, you will: - Deliver expert guidance and support throughout the implementation process, ensuring technical activities align with best practices and client requirements. - Customize SAP Payroll solutions in accordance with customer requirements following Strada standards, and conduct system testing to validate functionality and compliance with specifications. - Effectively manage priorities to meet established deadlines. - Maintain clear communication with internal and external stakeholders and support other project members when required. - Track project progress, documentation, and collaborate with project managers and project team to ensure timely milestone delivery. - Demonstrate a strong understanding of HR business processes and the SAP HR architecture to ensure successful solution delivery within defined project timelines. - Support go-live activities ensuring payroll system readiness. Qualifications - Bachelor's or Master’s degree with a focus on Business or Technology (or equivalent experience). - Hands-on experience in SAP HCM application. Involvement in implementations is a plus. - In-depth knowledge of Italy payroll configuration, and a strong track record of delivering high-quality HR system implementations/configurations. - Strong client focus, accountability for results, and a clear commitment to team and project success, together with discretion in handling sensitive information. - Fluent in English. Italian is a plus, with excellent communication skills and a client-focused, collaborative mindset. Requirements - Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. - Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. - Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. - Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. - Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits - Health coverage. - Wellbeing programs. - Paid leave (vacation, sick, parental). - Retirement plans. - Learning opportunities. - And more.

Role Description The Technology Implementation Specialist serves as a key business-technical resource and implementation lead for affiliate medical information contact centers globally, driving the successful deployment of digital technologies that transform customer experience and operational efficiency. This role bridges business strategy and technical execution, translating global technology initiatives into locally relevant solutions that deliver measurable business value. - Partners with affiliate leadership to understand business objectives. - Designs implementation approaches that align with organizational priorities. - Ensures technology adoption drives improved customer satisfaction, operational effectiveness, and regulatory compliance across multiple affiliate teams. Primary Responsibilities - Lead technology implementation projects that drive measurable improvements in customer experience, operational efficiency, and cost effectiveness across multiple affiliate contact centers. - Partner with affiliate business leadership to understand strategic objectives and translate them into technology implementation roadmaps aligned with organizational priorities. - Define and track key performance indicators (KPIs) to measure implementation success including customer satisfaction scores, response time improvements, call deflection rates, and operational cost savings. - Conduct business case assessments and cost-benefit analyses to support implementation decision-making and prioritization. - Make informed decisions on deployment strategies, rollout approaches, and resource allocation based on business impact and risk analysis. Stakeholder Management and Change Leadership - Build and maintain strong relationships with affiliate business leaders, contact center managers, and operational teams to ensure alignment and buy-in throughout implementation lifecycle. - Lead change management activities including stakeholder communication, organizational readiness assessments, and adoption planning. - Influence business and operational decisions by presenting data-driven recommendations that balance business needs, user experience, and technical feasibility. - Navigate organizational dynamics and build consensus across diverse stakeholder groups with competing priorities. - Establish credibility as a trusted business advisor who understands both technology capabilities and business operations. - Manage stakeholder expectations regarding implementation scope, timelines, and business outcomes. Business Process Optimization and Problem Solving - Analyze current-state business processes and identify opportunities where technology can improve operational efficiency and customer experience. - Anticipate and resolve complex business and operational challenges that arise during implementations across multiple affiliate teams. - Develop standardized implementation approaches and best practices that improve deployment speed and reduce business disruption. - Conduct post-implementation reviews to measure business outcomes, capture lessons learned, and identify continuous improvement opportunities. Affiliate Business Partnership and Solution Design - Partner with affiliate leadership to understand local business context, customer demographics, operational challenges, and strategic priorities. - Conduct business requirements gathering and gap analysis to identify affiliate-specific needs and constraints. - Design implementation solutions that balance global standardization with local business requirements and market conditions. - Collaborate with affiliate teams to develop business-driven success criteria and adoption metrics. - Translate complex technical concepts into business language for non-technical stakeholders and executives. - Gather affiliate business feedback to inform global product strategy and technology investment decisions. User Adoption and Organizational Enablement - Develop and execute adoption strategies that drive user engagement and ensure technology investments deliver intended business value. - Design training programs focused on business benefits and operational workflows, not just technical functionality. - Create business-focused documentation that helps users understand how technology improves their daily work and customer interactions. - Provide on-site support during critical go-live periods to ensure business continuity and user confidence. - Monitor adoption metrics and user feedback to identify barriers and develop interventions that improve utilization. Qualifications - Bachelors degree. - Minimum 2 years' experience in Contact Center or AI Technology. - Qualified applicants must be authorized to work in the United States on a full-time basis. Additional Preferences - Strong business acumen with understanding of contact center operations and customer experience metrics. - Experience with change management, stakeholder engagement, and organizational adoption strategies. - Knowledge of contact center technologies (voicebot, chatbot, IVR, CRM systems) sufficient to guide business discussions and implementation decisions. - Strong business communication skills with ability to influence to build stakeholder consensus. - Preferred experience in multinational organization and pharmaceutical/healthcare industry. - Proven ability to lead change initiatives and drive organizational adoption of new technologies. - Strong analytical skills to translate business requirements into implementation requirements. - Ability to balance business needs, user experience, technical constraints, and regulatory requirements. - Customer-centric mindset with focus on delivering solutions that improve end-user experience. - Experience working across cultures and time zones in global organization. - Understanding of pharmaceutical business operations and regulatory environment. Additional Information - Frequent international travel required to support on-site implementations and stakeholder engagement (estimated 25-40%). - Working across different timezones. Benefits - Comprehensive benefit program including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits; life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits.

Role Description The SS&AI (Self Service and Artificial Intelligence) Team is a Professional Services team responsible for the design, development and testing of highly customized Self-service IVR and AI driven Bot applications (Virtual Agents), generative AI bots and Agentic Virtual Agents across all Genesys platforms. In this role, candidate will get exciting opportunities to work on latest AI technologies to provide top class CX using inhouse Genesys bots as well as – Google, Amazon, and others. Services provided by the candidate will include: - Software development and Architecture design - Integration consulting - Agile leadership - Customer training - Team education - Owning end to end delivery Key Responsibilities - Responsible for managing project initiatives of strategic importance to the organization. - Participate in customer workshops and design call flows using our products using design best practices and awareness of product nuances. - Work Independently, and with Genesys technical teams and business partners, to design, develop and maintain IVR’s, NLU Intent-based Bots and routing applications for DTMF and speech interactions, Virtual Agents, and Agentic Virtual Agents. - Experience defining ASR grammars, and tuning process. - Create accurate development effort estimates in collaboration with the team manager, Professional Services project managers or regional managers. - Work on significant and unique issues where analysis of situations or data requires an evaluation of broadly defined variables. - Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results. - Accountable for results, which may impact their entire function or geography. - Work with Product owner, Scrum master to drive user story creation and ownership for SS&AI owned epics for IVR, Routing and bots. - Lead the SS&AI team delivery. - Present and demonstrate proposed IVR solutions as required. - Perform knowledge transfer of the delivered solutions at the conclusion of the engagement as necessary. - Create and execute test scripts for call flow and other logic and leverage existing Genesys tools (logs, reporting) to provide UAT and QA support. - Communicate within the global community respecting cultural, language and time zone variations. - Demonstrate flexibility to adjust working hours to match customer and team interactions. - Work as a team player to the organization. - Provide feedback to the product organization about issues found in API’s, product, documentation or architectures. - Work independently to provide customer technical consulting services to help drive the determination of key deliverables, outcomes, code best practices, and deployments. Qualifications - BS/MS/BA or equivalent in Computer Science, Engineering or related field preferred. - 10+ Years of experience with commercial IVR applications, Routing, Bots and development experience in appropriate development tools, Advanced Speech Recognition engines. - 5+ Years of experience working with voice (and/or digital) bots on platforms like Google Dialogflow and Amazon Lex. - Demonstrated Understanding of and experience with the effective use of Generative and Agentic AI tools. - Demonstrated experience in a customer facing role and handled difficult customer situations. - Understanding of the IVR application architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics. - Ability to work independently on routine duties or projects with general instructions on new assignments. - Excellent verbal, writing skills and the ability to effectively interact with clients (business and technical audiences). Desirable Skills - Practical experience developing and deploying Genesys solutions with Genesys tools such as Genesys Cloud, Architect, Dialog Engine, Composer, Designer and Intelligent Automation. - Experience with Google Dialog flow and Amazon Lex. - Genesys GCP or AWS certification. - Bot and intent tuning. Compensation This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $110,600.00 - $194,400.00 Benefits - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments