Role Description This is a remote position. You are a great fit here if you have managed a patient booking or call center team in a healthcare or wellness setting, you own your metrics, and you are ready for a role where the infrastructure does not exist yet. If you have fixed a broken process, built a script from scratch, and held a team accountable to booking KPIs in a clinical environment, keep reading. 4Ever Young is standing up a centralized call center function for the first time at the corporate level. The operation launches with corporate pilot locations and scales to underperforming franchise locations as the model proves out. There is no playbook, no inherited system, and no established team. The Manager owns the full operation: team, KPIs, systems, and reporting. The Patient Booking Specialist hired concurrently reports to this person. Team size grows as the franchise program expands. What You Will Own - Speed to lead, booking rate, call duration benchmarks, and show rate. - You will be the operational bridge between the call center team and clinic leadership, ensuring every prospective patient contact is handled, documented, and converted at the highest possible rate. What You Will Do - Build and manage call center operations using RingCentral and Go High Level CRM from the ground up. - Hire, onboard, and coach call center specialists; hold them accountable to individual booking rate, contact quality, and show rate KPIs. - Develop call scripts, objection-handling frameworks, and patient intake protocols for a med spa and wellness environment. - Monitor speed-to-lead and contact rate daily; identify funnel gaps and close them before they compound. - Report weekly to corporate leadership on pipeline health, team performance, and conversion trends. - Verify and maintain remote work standards across the team, including the 100 Mbps minimum internet requirement for VoIP reliability. Qualifications - 3+ years managing a call center, patient scheduling team, or high-volume phone-based team in a healthcare, wellness, dental, aesthetics, or weight loss setting. - Documented KPI ownership: booking rate, speed to lead, show rate, or average call duration, with at least one metric showing measurable improvement you drove directly. - CRM proficiency: Go High Level strongly preferred; HubSpot, Salesforce, Zoho CRM, or any healthcare-specific equivalent accepted. - VoIP telephony experience, specifically with call reporting and queue management features; RingCentral preferred. - Remote-native work style with home internet of 100 Mbps or faster. This is a hard requirement, verified before hire. Requirements - Aesthetics, med spa, or medical weight loss industry experience specifically. - Go High Level experience specifically (vs. an adjacent CRM platform). - Franchise or multi-location franchise environment background. - Experience building a call center from scratch rather than inheriting an established operation. Benefits - You build it. This is not a seat in someone else’s established center. You set the standards, create the playbook, and grow the team. The infrastructure exists when you build it. - Clear scale path. The program launches at corporate pilot locations and expands to underperforming franchise locations as results prove out. The Manager’s scope grows with it. - Corporate-level access. You report directly to 4Ever Young corporate leadership and have a direct line to the metrics that drive patient acquisition across the network. - Fully remote. No commute, no desk, no office. Your output is your work product. - Compensation: $70,000–$80,000 base salary commensurate with experience. Variable compensation structure is in development; structure and upside discussed during the interview process. Company Description 4Ever Young is a national anti-aging and wellness franchise with 100+ locations open or in development across the U.S. The model brings advanced medical aesthetics together with hormone optimization, IV therapy, and medical weight management under one roof. Every center operates under a physician-led standard with documented protocols and a patient population invested in their long-term outcomes. This role sits at the corporate level, supporting patient acquisition and conversion across the network. Hiring Process - Apply - alignM!NT Review - Recruiter Interview - Client Interview(s) - Offer - placeM!NT EOE + AI Disclosure: We’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at recruiting@placemint.agency. We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role-relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (including California requirements where applicable). placeM!NT is supporting 4Ever Young with recruitment. All communication will come from a @placemint.agency email address.

Role Description Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for: - Ensuring timely and effective resolution of customer issues. - Coordinating and managing service requests. - Maintaining constant communication with customers throughout the service process. - Working with other IT teams, end-users, and stakeholders to align service delivery with business needs. - Documenting and updating service management procedures and workflows. - Monitoring and reporting on service level agreements (SLAs). - Maintaining and updating ITSM systems to support efficient service delivery. - Managing Service Support processes, including Incident, Problem, and Change Management. - Driving process improvements through service improvement plans. - Monitoring regular process measurements and addressing negative trends. - Providing ongoing education to process users when needed. - Performing post-resolution incident reviews and evaluating incident resolution effectiveness. - Driving the incident bridge and consolidating integrated resolution plans when multiple competencies are engaged. - Invoking problem management processes for root cause investigations. - Communicating the status of high-priority incidents to customers throughout the incident lifecycle. Qualifications - At least 1+ years of experience in a key IT discipline such as desktop field services, network support, applications, security, or IT management. - Must have AZ DMV experience. - Capability to navigate effectively between infrastructure and application platforms, businesses and functions, end users and senior management. - Expertise in desktop, technical, and help desk support, incident management, and service improvement. - Experience in SLA Management/Service Management. - Expertise in customer service and customer communications. Requirements - ITIL certified (preferred). - High level communicator with good written and verbal skills. Benefits - Compensation range in the U.S.: $46,080 to $82,680 based on a full-time schedule. - Compensation varies by location, including specific ranges for California, Colorado, Massachusetts, New York City, Washington, and Washington DC. - Eligibility for Kyndryl’s discretionary annual bonus program based on performance. - Comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. - Access to employee learning programs for certifications from Microsoft, Google, Amazon, Skillsoft, and more. - Opportunity to participate in company-wide volunteering and giving platform.

Role Description The Registered Nurse is an integral member of the Telehealth Clinical Team, delivering high‑quality patient care in a fast‑paced virtual environment. This full‑time role consists of 40 hours per week, scheduled in 10‑hour shifts. The hours for this role are 4:00pm-2:00am EST and requires flexibility in scheduling, including the ability to begin shifts up to two hours earlier as operational needs require. Weekday schedules vary and include rotating weekends. While the organization will do its best to keep you in your scheduled shifts, schedules are subject to change, or you may be required to ‘float’ to other service lines based on business needs. The RN supports MD Live providers through telephone triage, assessment, care coordination, and patient education. This role requires strong clinical judgment, exceptional communication skills, and proficiency in navigating digital health platforms to ensure safe, efficient, and patient‑centered care. Essential Job Functions - Apply Professional Standards: Utilize current evidence‑based nursing practices and the ANA Code of Ethics in all aspects of patient care. - Provide Telehealth Support: Use MDLIVE technology to assess patient needs, determine telehealth appropriateness, and coordinate care with providers. - Triage & Assess: Conduct comprehensive telephone triage, gather pertinent information, and recognize escalation cues. - Coordinate Patient Care: Serve as a liaison between patient and provider; address post‑consultation questions and concerns. - Resolve Medication Issues: Assist with pharmacy questions or medication‑related concerns in partnership with providers. - Ensure Quality Documentation: Accurately document and maintain the patient’s electronic medical record. - Promote Safety: Identify, report, and help resolve patient safety or quality issues. - Advocate for Patients: Support optimal health outcomes through education, guidance, and empathetic communication. - Manage Difficult Interactions: De‑escalate challenging situations while maintaining professionalism and patient focus. - Other Duties: Perform additional responsibilities as assigned. Qualifications - Critical thinking and data synthesis. - Empathetic. - Triage and assessment skills. - Knowledge of Primary Care, Urgent Care, and ER settings. - Effective communication skills over various mediums. - Multi-tasking in a fast-paced environment. - Strong interpersonal skills with cultural, ethical, economic, and access to health care resource understanding. - Knowledge of electronic medical records and e-prescribe. - Maintain competencies for telehealth nursing. - Demonstrates proficiency with Microsoft Word, Excel, PowerPoint, and Outlook. Requirements - Must have a Compact Nursing license with the ability to obtain licensure in all US states and territories. - RN Licensure with at least two years of experience working in Urgent Care, Primary Care, or ER setting. Physical Demands While performing the duties of this job, the employee is required to stand, walk, or sit; use a keyboard and computer mouse; reach with hands and arms; balance, stoop, kneel, bend, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Remote at‑home work environment requiring a quiet, professional, HIPAA‑compliant space. Travel Requirements None/Minimal. Position Location Remote. Security Roles and Responsibilities MD Live employees may have access to Protected Health Information and/or Personally Identifiable Information that is subject to privacy regulations by state and federal statutes. All employees must comply with all applicable regulations and all MD Live policies and procedures for the security and privacy of such information. EEO Statement MD Live is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. MD Live provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws. Compensation and Benefits For this position, we anticipate offering an hourly rate of 31 - 47 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

• The specialist leads change management initiatives, builds stakeholder relationships, manages implementation budgets and timelines, and ensures technology investments achieve intended business outcomes across multiple affiliate teams. • Lead technology implementation projects that drive measurable improvements in customer experience, operational efficiency, and cost effectiveness across multiple affiliate contact centers. • Partner with affiliate business leadership to understand strategic objectives and translate them into technology implementation roadmaps aligned with organizational priorities. • Define and track key performance indicators (KPIs) to measure implementation success including customer satisfaction scores, response time improvements, call deflection rates, and operational cost savings. • Conduct business case assessments and cost-benefit analyses to support implementation decision-making and prioritization. • Build and maintain strong relationships with affiliate business leaders, contact center managers, and operational teams to ensure alignment and buy-in throughout implementation lifecycle. • Analyze current-state business processes and identify opportunities where technology can improve operational efficiency and customer experience. • Partner with affiliate leadership to understand local business context, customer demographics, operational challenges, and strategic priorities.