Title: Senior, Operations Data Analyst - Reliability Strategy Location: Oakland United States Job Description: Requisition ID # 172359 Job Category: Business Operations / Strategy Job Level: Individual Contributor Business Unit: Strategy & Growth Work Type: Hybrid Job Location: Oakland Department Overview The System Performance, Reliability and Resiliency Strategy team within the overall Electric Transmission and Distribution Engineering organization is responsible for planning, organizing, and managing the resources necessary to successfully execute PG&E's Electric Reliability Strategy and initiatives. Within this department the Reliability Strategy team develops the overall reliability strategy to meet company targets. This strategy integrates current performance of reliability mitigations, predictive analytics, target forecasts and the project portfolio to identify needed work to deliver for PG&E's customers. Position Summary Applies data analysis and operational analytics to support the development and execution of PG&E's enterprise reliability strategy. Extracts, manages, and analyzes operational data to provide timely, accurate, and actionable insights that inform reliability performance, risk assessment, and strategic decision-making across Electric Transmission and Distribution Engineering. Maintains and enhances operational data tools, databases, and reporting processes, ensuring data is current, reliable, and accessible to stakeholders. Develops automated data pipelines and reporting solutions that support performance monitoring, predictive analysis, and ongoing strategy execution. Identifies gaps in data availability and usability, driving improvements to enable faster, more consistent insights for leadership and cross-functional teams. Partners with engineering, operations, and strategy teams to translate complex data into clear, actionable reports and recommendations. Supports project delivery by managing data and analytics efforts from intake through analysis and presentation, ensuring alignment with enterprise reliability objectives and timelines. Contributes to continuous improvement of data processes, analytics capabilities, and reporting frameworks to strengthen system reliability and resilience outcomes. This position follows a hybrid work model, requiring employees to report to their assigned office location at least two or three days per week. The remaining days may be worked remotely, depending on business needs. The headquarters is located in the Oakland General Office. PG&E is providing the salary range that the company, in good faith, believes it might pay for this position at the time of the job posting. This compensation range is specific to the job's locality. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. Although we estimate the successful candidate hired for this role will be placed toward the middle or entry point of the range, the decision will be made on a case-by-case basis based on these factors. This job is also eligible to participate in PG&E's discretionary incentive compensation programs. A reasonable salary range is: Bay Area Minimum: $105,000 Bay Area Mid-Point: $137,000 Bay Area Maximum: $169,000 Job Responsibilities - Lead the extraction, management, and analysis of operational data to support PG&E's enterprise reliability strategy, enabling data-driven decisions across Electric Transmission and Distribution Engineering. - Design, develop, and optimize scalable data pipelines, tools, and databases to ensure high-quality, timely, and reliable delivery of performance data and insights. - Develop and implement advanced automated data processes, including data validation, cleansing, and transformation, to improve accuracy, efficiency, and repeatability of reporting. - Deliver complex analytical products, including dashboards, models, and ad hoc analyses, that provide actionable insights into reliability performance, risk, and trends. - Integrate predictive analytics, forecasting, and performance metrics into reporting frameworks to support proactive strategy development and execution. - Lead data and analytics workstreams across projects, ensuring successful delivery from intake through analysis, validation, and presentation to stakeholders and leadership. - Identify and resolve systemic data gaps and quality issues, driving improvements in data accessibility, governance, and usability across the organization. - Partner with engineering, operations, IT, and strategy teams to define data requirements and ensure alignment with enterprise reliability objectives and regulatory expectations. - Apply advanced statistical and analytical methods to produce insight-driven recommendations that influence operational and strategic decisions. - Translate complex data into clear, concise, and executive-ready communications, supporting decision-making at multiple organizational levels. - Establish and uphold data governance and quality standards, ensuring data integrity, traceability, and audit readiness. - Drive continuous improvement initiatives across data processes, reporting frameworks, and analytical capabilities to enhance reliability and resilience outcomes. - Provide guidance and mentorship to junior analysts, promoting best practices in data analysis, process design, and problem-solving. Qualifications Minimum: - BA/BS Degree in Marketing, Business, Computer Science, Engineering, or other related field, or equivalent work experience - 4 years of related work experience Desired: - Familiarity with utility operations. - Advanced skill in Microsoft Excel/Access (complex formulas, graphing, VBA) - Advanced skill in writing SQL queries using Oracle or Business Objects - Proficient in UNIX shell programming (csh, awk, sed, vi). - Solid knowledge of base-SAS and programming languages such as Visual Basic, Perl, and C - Strong organizational skills, ability to effectively prioritize work, meet deadlines, and work on multiple tasks independently. - Good communication and presentation skills to deliver findings and make recommendations to stakeholders. - Project management skills.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Financial Crimes Compliance Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Analyst, Financial Crime Compliance (KYC) Overview The Senior Analyst, Financial Crime Compliance plays a key supporting role within the Brazil Financial Crimes Compliance team, contributing to the effective coordination and execution of Mastercard's AML and Sanctions program. The role is responsible for monitoring the status of ongoing cases and reviews, ensuring timely follow-up on actions related to unusual activity, regional escalations, customer communications, and maintaining accurate statistics on trackers. The Senior Analyst will assist in managing incoming and outgoing communications with customers, help track regulatory data requests, provide logistical and administrative support to the wider team whilst providing input and support on regional initiatives. The position requires a high level of organization, attention to detail, and the ability to work collaboratively across multiple stakeholders in a fast-paced and regulated environment. Role:• Support daily AML operational reviews of activity on the Mastercard Network by coordinating follow-up actions, monitoring case progress, and ensuring alignment with global and regional AML standards.• Track and monitor the status of unusual activity cases, escalations and follow-ups across the Brazil region, maintaining visibility and driving timely completion of outstanding items.• Liaise daily with internal teams and stakeholders to gather inputs and ensure smooth execution of Financial Crimes Compliance processes.• Coordinate communications with customers related to AML/Sanctions documentation, clarifications and other required follow-ups, ensuring timely and professional responses.• Maintain and update internal trackers, dashboards and documentation to support program oversight, reporting requirements, and audit readiness; contribute to ongoing data quality checks and documentation accuracy in support of monitoring activities and compliance reviews. • Assist with the preparation of materials for internal governance processes, such as risk working groups, case reviews, and management reporting cycles.• Support the tracking and coordination of regulatory data requests, ensuring proper documentation, follow-up, and alignment with Mastercard policies.• Support in updating risk control platforms to reflect accurate statuses on cases, Customer changes and product updates• Support in coordinating Brazil due diligence exercises and tracking ongoing remedial actions • Work system alerts driven by unusual activity, sanctions, PEPs, adverse media• Support in key data initiatives across AML and Compliance function, through system tuning; trend analytics; data integrity checks; reporting and tracking • Support in managing data requests from law enforcement and internal stakeholders• Support in providing input to periodic AML Program Risk Assessment• Support in establishing and maintaining Finacial Crimes Compliance Program tracking and metrics to identify trends and establish action items for program preservation and enhancements; provide regular reporting to Global VP and SVP AML, Sanctions, and Exports Control Officer• Support management reporting, presentations, and metrics processes All About You Education and Skills: • Bachelor's degree required, JD or advanced degree. • 5- 7 years of relevant experience in AML compliance, banking/financial operations or similar role within financial services or fintech. • Strong understanding of core AML concepts, regulatory obligations, and sanctions compliance frameworks (e.g., FATF, OFAC, EU AML directives).• Proven ability to manage task tracking, case coordination and follow-ups in a fast-paced and regulated environment.• Excellent organizational and time management skills, with a strong attention to detail and ability to manage multiple tasks simultaneously.• Experience with suspicious activity monitoring program and case investigations.• Comfortable liaising across departments and working collaboratively with diverse internal stakeholders.• Proven ability to work independently in a fast-paced matrix environment or as a team player and function effectively in a dynamic, fast paced environment while handling multiple projects and consistently meeting deadlines• Strong verbal and written communication skills, including the ability to summarize updates and draft clear, professional responses.• Fluency in Portuguese and English required. • High level of integrity, discretion, and professionalism when handling sensitive information. List desirable or additional capabilities: • Excellent written, oral, and presentation skills • Knowledge of banking/financial operations, transaction processing and/or payments-related industry experience is a plus• Experience working in or with high-risk jurisdictions, including exposure to complex cross-border compliance risks.• Advanced experience using excel, pivot tables• ACAMs certification(s) preferred Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:• Abide by Mastercard's security policies and practices.• Ensure the confidentiality and integrity of the information being accessed.• Report any suspected information security violation or breach, and• Complete all periodic mandatory security training courses in accordance with Mastercard's guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Financial Crimes Compliance Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Analyst, Financial Crime Compliance (KYC) Overview The Senior Analyst, Financial Crime Compliance plays a key supporting role within the Brazil Financial Crimes Compliance team, contributing to the effective coordination and execution of Mastercard's AML and Sanctions program. The role is responsible for monitoring the status of ongoing cases and reviews, ensuring timely follow-up on actions related to unusual activity, regional escalations, customer communications, and maintaining accurate statistics on trackers. The Senior Analyst will assist in managing incoming and outgoing communications with customers, help track regulatory data requests, provide logistical and administrative support to the wider team whilst providing input and support on regional initiatives. The position requires a high level of organization, attention to detail, and the ability to work collaboratively across multiple stakeholders in a fast-paced and regulated environment. Role:• Support daily AML operational reviews of activity on the Mastercard Network by coordinating follow-up actions, monitoring case progress, and ensuring alignment with global and regional AML standards.• Track and monitor the status of unusual activity cases, escalations and follow-ups across the Brazil region, maintaining visibility and driving timely completion of outstanding items.• Liaise daily with internal teams and stakeholders to gather inputs and ensure smooth execution of Financial Crimes Compliance processes.• Coordinate communications with customers related to AML/Sanctions documentation, clarifications and other required follow-ups, ensuring timely and professional responses.• Maintain and update internal trackers, dashboards and documentation to support program oversight, reporting requirements, and audit readiness; contribute to ongoing data quality checks and documentation accuracy in support of monitoring activities and compliance reviews. • Assist with the preparation of materials for internal governance processes, such as risk working groups, case reviews, and management reporting cycles.• Support the tracking and coordination of regulatory data requests, ensuring proper documentation, follow-up, and alignment with Mastercard policies.• Support in updating risk control platforms to reflect accurate statuses on cases, Customer changes and product updates• Support in coordinating Brazil due diligence exercises and tracking ongoing remedial actions • Work system alerts driven by unusual activity, sanctions, PEPs, adverse media• Support in key data initiatives across AML and Compliance function, through system tuning; trend analytics; data integrity checks; reporting and tracking • Support in managing data requests from law enforcement and internal stakeholders• Support in providing input to periodic AML Program Risk Assessment• Support in establishing and maintaining Finacial Crimes Compliance Program tracking and metrics to identify trends and establish action items for program preservation and enhancements; provide regular reporting to Global VP and SVP AML, Sanctions, and Exports Control Officer• Support management reporting, presentations, and metrics processes All About You Education and Skills: • Bachelor's degree required, JD or advanced degree. • 5- 7 years of relevant experience in AML compliance, banking/financial operations or similar role within financial services or fintech. • Strong understanding of core AML concepts, regulatory obligations, and sanctions compliance frameworks (e.g., FATF, OFAC, EU AML directives).• Proven ability to manage task tracking, case coordination and follow-ups in a fast-paced and regulated environment.• Excellent organizational and time management skills, with a strong attention to detail and ability to manage multiple tasks simultaneously.• Experience with suspicious activity monitoring program and case investigations.• Comfortable liaising across departments and working collaboratively with diverse internal stakeholders.• Proven ability to work independently in a fast-paced matrix environment or as a team player and function effectively in a dynamic, fast paced environment while handling multiple projects and consistently meeting deadlines• Strong verbal and written communication skills, including the ability to summarize updates and draft clear, professional responses.• Fluency in Portuguese and English required. • High level of integrity, discretion, and professionalism when handling sensitive information. List desirable or additional capabilities: • Excellent written, oral, and presentation skills • Knowledge of banking/financial operations, transaction processing and/or payments-related industry experience is a plus• Experience working in or with high-risk jurisdictions, including exposure to complex cross-border compliance risks.• Advanced experience using excel, pivot tables• ACAMs certification(s) preferred Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:• Abide by Mastercard's security policies and practices.• Ensure the confidentiality and integrity of the information being accessed.• Report any suspected information security violation or breach, and• Complete all periodic mandatory security training courses in accordance with Mastercard's guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Partner closely with business stakeholders and develop AI-powered analytics solutions and intelligent tools that deliver actionable insights to business users. • Design and build dynamic dashboards and decision-support applications using Power BI and Power Platform • Leverage LLMs and AI agents to synthesize structured and unstructured data into context-rich insights. • Utilize Azure AI Foundry, Fabric, and Snowflake to enable advanced analytics and AI use cases • Implement Model Context Protocol (MCP)-based approaches to enable more accurate, explainable, and scalable AI-driven outcomes • Translate complex healthcare datasets into clear business narratives to support commercial strategy, growth initiatives, and operational performance. • Identify opportunities to automate insights generation through AI-enabled workflows and intelligent agents. • Ensure alignment with healthcare KPIs, including performance tracking across IDNs, facilities, and commercial segments