Role Description The Administrative Presales Coordinator supports the administrative operations of Integration & Lifecycle Services (ILCS) and Digital Workplace Presales. This role requires an adaptive, detail-oriented professional who can manage day-to-day coordination, documentation, scheduling, and reporting activities that keep presales and operational workflows moving. The Administrative Coordinator partners with presales leadership, solution architects, and operations teams to organize information, track requests, and maintain accurate records to support a consistent, efficient customer and internal stakeholder experience. - Provides support and presents a positive and professional image for the organization. - Research designated opportunities and present findings back to stakeholders. - Revise content to ensure uniformity in appearance and style. - Uses discretion when working with sensitive information, maintaining confidentiality and security to ensure compliance with privacy policies and regulations. - Inputs and updates information in databases and spreadsheets. - Research, compiles and summarizes requested information for reports and presentations. - Ensures that deadlines are met and adapts to changing priorities. - Performs such tasks that are required in a timely and professional manner. Qualifications - Excellent verbal and written communication skills. - Data management and entry skills, including the ability to maintain and improve filing systems. - Excellent organizational skills with accuracy and attention to detail. - Excellent time management skills with a proven ability to meet deadlines. - Experience with event planning and coordination. - Supply management and inventory control. - Proactive approach to problem-solving and process improvement. - Familiarity with Microsoft Office Suite and Spreadsheet comprehension. Requirements - High school diploma or equivalent. - Past administrative support experience in an office setting, a plus. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Products and Solutions Who is Mastercard? We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. The Product Specialist will be part of the Core Consumer Products team, responsible for managing Mastercard's Mass and Affluent credit card product portfolio. This role plays a key part in supporting product strategy development and ensuring the effective execution of value propositions for clients and cardholders. The ideal candidate combines strong analytical skills with excellent communication abilities, enabling close collaboration with internal stakeholders and external partners.Key Responsibilities• Support the management of Mastercard proprietary airport lounges (VIP Lounges)• Act as the focal point for the Consumer Products team in the management of benefits vendors• Ensure quality alignment and delivery standards across benefits partners• Contribute to the definition, scope, and ongoing maintenance of the cardholder experience• Perform portfolio performance analysis and generate actionable insights• Conduct cardholder behavior studies to support strategic decision-making• Support the development of business cases and product P&L analyses• Manage contracts and payments related to the product area• Monitor and control the department budgetRequired Profile• Strong analytical mindset with the ability to interpret data and financial metrics• Clear and effective communication skills, both written and verbal• Ability to manage multiple stakeholders and vendors• Strong attention to detail and ownership of deliverables Languages: • English required • Additional languages a plus Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Lead, mentor, and develop a team of Sales Engineers with product specializations spanning Ads, Leads, CAPI, and Reporting APIs — owning capacity planning, support rotations, and professional growth. • Serve as the senior technical escalation point for complex or ambiguous integration scoping, determining what's SE-supportable versus what requires engineering involvement. • Stay hands-on as a working manager: provide overflow support during high-volume periods, troubleshoot integration issues alongside the team, and maintain credibility as a technical resource. • Partner with Product and Engineering on feature prioritization and roadmap decisions, authoring proposals informed by field-level integration friction and client feedback. • Own the end-to-end SE engagement model: how account teams request support, how clients onboard, how work is tracked and routed across the team. • Design and maintain automation systems that scale the team's leverage — AI-powered task assignment, intelligent knowledge bots, and cross-platform sync between communication and project management tools. • Maintain the team's canonical SOP library: configuration guides, troubleshooting playbooks, onboarding templates, and pacing references. • Identify and implement self-serve patterns that reduce manual SE involvement without sacrificing client experience or integration quality. • Represent the voice of the external developer in internal product discussions, translating recurring technical challenges into actionable roadmap input.

• The Sales Engineer is responsible for maximizing order intake and profitable sales in line with the company strategy within an assigned sales territory. • Develop and manage an individual sales plan aligned to territory objectives, including target account selection, lead qualification, pipeline development and accurate forecasting. • Build and maintain strong relationships with customers and key decision-makers through proactive contact management, regular customer visits, and structured follow-up using CRM tools. • Conduct discovery meetings to understand application requirements, technical specifications, budget constraints and timelines; translate customer needs into a clear value proposition. • Plan and deliver compelling product demonstrations (remote and on-site), tailoring presentations to both technical and commercial stakeholders and addressing questions and objections. • Coordinate and support evaluations, trials and proof-of-concept activities as needed, ensuring technical feasibility and documenting outcomes to support customer decision-making. • Select and configure appropriate equipment and solution options to meet customer requirements, ensuring compatibility with the customer environment and compliance with relevant standards. • Prepare high-quality commercial offers and detailed financial proposals, including pricing, configuration, scope of supply, delivery terms and any service components. • Collaborate with internal teams (e.g., applications/engineering, operations and service) to validate technical solutions, confirm availability and lead times, and ensure an accurate quotation. • Negotiate within agreed parameters and manage the opportunity from initial contact through order receipt, including documentation, internal handover and follow-up to secure timely closure. • Maintain up-to-date records of customer interactions, opportunities and next steps; provide regular reporting on activity, funnel status and market feedback. • Represent the company at relevant events (e.g., customer meetings, seminars and trade shows) and gather competitive and market intelligence to support business strategy.