Role Description We are seeking a driven and detail-oriented individual to own the client configuration of Emiri, our Liquid AI-driven natural language tool. You’ll work closely with product, engineering, and client success teams to configure and deploy clients as well as scale Emiri across all Circana industries, markets, and datasets globally. You’ll play a key role in ensuring the configuration platform is aligned with both technical requirements and user needs. You'll also play a key role in guiding users – internally and externally – through setup, testing, and best practices. Job Responsibilities - Own client configuration and deployment of Emiri - Understand and support Emiri’s configuration dependencies, including prompt templates and setup requirements - Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team - Document and maintain guidance around configuration processes, tips, and “how-to” documentation for internal use - Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting - Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool - Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos - Test new enhancements or fixes prior to release to ensure quality and expected behavior Qualifications - Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri - Experience in configuration management, technical product operations, or client solutions roles - Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels - Experience with generative AI tools (e.g., OpenAI, Claude) - Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams - Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops - Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems - Multilingual with proficiency in French, German, Spanish, and/or Italian (preferred) - Working knowledge of JSON and strong attention to structure and formatting (preferred) - Exposure to low-code/no-code platforms or custom internal tooling (preferred) - Experience working with UX/UI teams or providing user-centered feedback on tools (preferred) - 5+ years of experience in data analytics and reporting Requirements - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Location This position can be located in the following area(s): Greece. Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice). Your current employer will not be contacted without your permission.

Role Description As an Observability Specialist Solutions Architect at Elastic, you will play a pivotal role in shaping how customers leverage Elastic's Observability solutions to achieve their business goals. You will act as a trusted advisor and technical authority, working closely with sales teams, customers, and partners to design and implement innovative observability solutions built on Elastic and OpenTelemetry standards. A successful Solutions Architect is deeply curious, continually learning, and driven to challenge the status quo. This role provides an opportunity to make a meaningful impact by helping customers tackle observability problems, enabling customers to harness the full power of Elastic Observability, and contributing to Elastic’s growth in this space. What You Will Be Doing: - Serving as the technical lead and trusted advisor to customers, partners, and internal stakeholders for Elastic Observability solutions with a focus on infrastructure monitoring (metrics), application monitoring (tracing), and logging. - Providing thought leadership and championing the evolution of OpenTelemetry with Elastic customers and inside the CNCF OpenTelemetry community. - Collaborating with sales and customer teams to understand customer challenges, goals, and environments, and designing tailored observability solutions. - Guiding customers in adopting observability standards to ensure compatibility and success with Elastic’s solutions. - Helping customers architect for high-fidelity observability at scale. - Leading technical discussions and demonstrations, showcasing Elastic’s Observability and GenAI capabilities. - Developing proof-of-concept solutions that highlight the value and impact of Elastic’s Observability offerings for customer use cases. - Developing instructional observability workshops for the field and customers. - Creating and nurturing relationships with key decision-makers and technical leaders within customer organizations. - Driving best practices for observability architecture, deployment, and operations with a focus on scale, performance, and cost efficiency. - Contributing to the evolution of Elastic’s Observability products, providing feedback from the field to Product and Engineering teams. - Representing Elastic at conferences, webinars, and industry events as a subject matter expert on Observability and OpenTelemetry. - Building and maintaining technical documentation and resources to support enablement efforts. - Developing and maintaining deep expertise in Elastic’s Observability solutions and OpenTelemetry standards, staying current with industry trends and advancements. - A light understanding of the cybersecurity ecosystem and the role security solutions play in modern DevSecOps. Qualifications - Deep expertise in OpenTelemetry, including significant contributions to its development or ecosystem. - A track record of success in a technical presales/consulting role—enough experience selling and implementing technology to earn your customer’s trust. - Experience building PoCs, inclusive of the technical skills required to develop exemplary custom services and stage typical supporting infrastructure, like Kubernetes, Kafka, Postgres across both self-managed and hosted environments. - An ideal candidate will have some practitioner experience using observability products as a SRE or developer. - Experience designing and presenting technical solutions related to Observability, OpenTelemetry, or AI technologies in a pre-sales or consulting capacity. - A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies. - A real passion for being curious and a continuous learner. - A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors. - An ability to influence. - The ability to inspire groups, both large and small. - A willingness to travel 30% within the region, as well as occasionally internationally. Requirements - Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). - The typical starting OTE range for new hires in this role is: - $184,200 — $291,400 USD - The typical starting salary range for this role is: - $129,000 — $204,000 USD - The typical starting Target Variable range for this role is: - $55,200 — $87,400 USD Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with a minimum of 16 weeks of parental leave.

Role Description As an Azure Solutions Architect, you will design, implement, and deliver hybrid and cloud-native Azure solutions for enterprise customers. We will count on you to lead architecture design, guide technical delivery, and serve as a trusted advisor to clients. Along the way, you will get to: - Design Azure IaaS and PaaS solutions with a focus on networking, security, and governance - Lead troubleshooting efforts, war rooms, and root cause analysis for complex cloud issues - Partner with clients to design repeatable, scalable, and secure Azure architectures - Support hybrid cloud integrations between traditional data centers and Azure environments This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to grow, learn, and advance your career. Qualifications - Extensive experience with Azure IaaS, PaaS, networking, storage, and security - Strong hands-on expertise with Azure networking technologies including ExpressRoute, VPN Gateways, Front Door, Application Gateway, Azure Firewall, Virtual WAN, and load balancing - Experience designing solutions using Cloud Adoption Framework and Azure governance best practices - Proficiency in Infrastructure as Code tools such as Terraform, ARM templates, JSON, and PowerShell Benefits - Freedom to work from another location — even internationally — for up to 30 consecutive days per year - Access to thriving and diverse Teammate Resource Groups - A people-first culture built on Hunger, Heart, and Harmony Company Description Insight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, or any other protected characteristic.

• At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. • The Solutions Architect is a highly skilled, professional and technical individual acting as the primary liaison to support NiCE CXone customers through custom deployment projects. • The Solutions Architect works with clients, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers. • The Solutions Architect will engage with clients early in the sales cycle, provide best practices consulting on the journey from premise to cloud solutions and stay involved through the onboarding process, assisting with the solution life-cycle and ensuring a seamless customer journey. • The Solutions Architect will have a strong command of CXone products and ecosystem and be responsible for both technical and business tasks including management of customer expectations and satisfaction and the configuration of CXone solutions based on customer requirements and industry best practices. • Client Leadership • Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria • Translate complex data sets into solution-oriented designs that address customer needs and business goals • Evaluate and incorporate relevant technologies, including Cognigy and other conversational AI platforms, into solution designs • Collaborate with cross-functional teams including Professional Services, Sales Engineering, and Account Executives to scope and deliver tailored solutions • Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts • Serve as the solution expert during the CXone pre-sales and implementation cycles, understanding Project Implementation methodologies such that you can ensure CXone delivers the right solution to the customer and that desired business outcomes are achieved • Technical Leadership: • Be able to speak to the capabilities of the CXone Product Suite • Provide technical architecture leadership, analysis, design, development and enhancement • Maintain expertise and currency in industry leading contact center technologies • Solution Leadership • Assist with the project management design of the end-to-end solution life-cycle